Customer Service Administrative Assistant
Resume:
Rebecca L Morrow
*** ***** **** ****, ************, PA 19426
***********@*****.***
Summary An energetic professional who excels in a fast paced environment, is
organized, and pays excellent attention to detail. Enjoys communicating
with people, leading a group, and solving problems. Looking for a company
to expand my expertise and grow my career with.
Education Fall 2003 – Spring 2007
Bloomsburg University of Pennsylvania Bloomsburg, PA
Bachelor of Science in Business Administration
Major: Management
Cumulative GPA: 3.34
Bloomsburg University is Accredited by the Association to Advance
Collegiate Schools of Business
Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook, and FrontPage
60+ WPM Typing
Internet Explorer, SalesForce, Recruiting, Applicant Tracking, Credentialing
Work experience Executive Health Resources Newtown Square, PA
March 2013 – December 2013
Recruiting Coordinator
• Assist the recruiting team in all aspects of the recruiting process
• Perform administrative functions as it relates to interviewing a
potential candidate to hire status including, interviewing, selection,
employee contracts, relocation, employee orientations, and
facilitating new hire start date logistics
• Responsible for managing the credentialing of corporate and
clinical positions with third-party vendors
• Coordinate the scheduling of on-site interviews with candidates and
internal recruiting team which includes organizing travel logistics
and hotel accommodations
• Assist the recruiting team with new hire orientation
• Serve as a communication liaison for all parties involved in the
hiring process
• Assist with management of regret letters and maintains accurate
files and notes that are transferred into the company recruiting
database Salesforce
• Assist with management of candidates profile and personnel files
including employee offer letters/confidentiality agreements for each
employee in an organized, confidential manner, and inputs
appropriate information into company database
• Data-entry of candidate information and report results of candidate
status with SalesForce
• Coordinate with Director of Recruitment Marketing for candidate
lead generation efforts
• Assist with the development of on-site and off-site recruitment
programs and events (traveling to off-site events)
April 2012 – March 2013
Administrative Assistant – Concurrent Team
• Provided client assistance through email and phone
communications
• Responded to client inquiries including case outcomes, case
statuses, and facilitied solution of case concerns by routing caller
to proper department
• Supported Team Lead physicians and MCS team by maintaining
accuracy of client contact sheets, team contact sheets, scheduling
client conference calls, and assisting with placement of support
tickets
• Ensured accurate processes were being followed throughout
EHR's internal database and reported inaccuracies
• Supported the Clinical Support Team by contacting clients with
case outcomes when business needs required
• Assisted with special projects as requested
recoupIT, Inc. Mechanicsburg, PA
October 2007 – January 2012
e-Commerce Specialist
• Operated in a multifunctional role consisting of e-Commerce
marketing, product research, customer service, administrative
assistant, inventory management, and order/shipment fulfillment
• Managed overall customer experience; Responsible for daily
maintenance and improvement customer satisfaction by providing
prompt and courteous responses to phone calls, emails, instant
Live Chat messages, and other communication mediums; Served
as the primary point of contact for all customer service matters
• Administrative assistant to President, Vice President, and
Operations Manager
• Developed studies using Microsoft Excel to calculate and analyze
return ratios on monthly basis; Structured recommendations to
reduce returns and improve overall business growth
• Interacted with online merchant channel account managers and
support staff on behalf of company; Maintains a high level of
company confidentiality
• Maintained awareness of new/emerging e-Commerce
merchandising trends and shopping behavior to use with company
business strategies
• Planned product placement across multiple sales channels
• Pursued new approaches to driving volume by leveraging online
and social marketing tools, email campaigns, search optimization
tools, and other alternative marketing media
• Supported e-Commerce operations by researching and maintaining
product descriptions and content; Utilized Microsoft FrontPage to
develop accurate and attractive product description pages
References Available upon request
Contact this candidate