Customer Service Sales
Resume:
Jeffrey Hollomon
************@*****.***
INSURANCE CLAIMS GENERALIST --AUTO DAMAGE SPECIALIST
Dedicated insurance professional with more than 8 years of experience investigating and processing automobile
insurance claims. Excel in analyzing damages/causes, interpreting policies and negotiating payment solutions.
Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.
KEY SKILLS
• Claims Handling and Investigations
• Claim Reports and Documentation
• Negotiations
• Risk Assessment and Mitigation
• Damage Assessment
• Policy Interpretation
• Confidential Records Management
• High-Impact Sales Presentations
• Phone Sales
• Evaluation of Liability Exposure
• P&L expertise
• Customer Service Relations
EXPERIENCE
Progressive Insurance-- Salt Lake City
Claims Processor, 11/05 to present
Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements
with claimants in accordance with policy provisions. Collaborate with insurance agents and interview claimants to
correct errors, rectify omissions and investigate questionable issues. Worked in remote territories as well as large
cities. Full Special or Multi Line training.
Outcomes:
• Completed more than 5,000 claims throughout tenure. Provided optimum service to
policyholders, negotiated fair settlements and identified fraudulent claims.
• Won the Progressive Resolution Award for having the highest percent of claims closed
versus the company goal.
• Led the office in superior service ratings, including winning the corporate Customer
Service Star Award four times and the Outstanding Customer Service Award for the state two years in a
row.
• Consistently chosen to be a first responder for catastrophes, including winning the
Progressive Star Performer First Responder Award. Served in multiple weather related event and short
staffing responses. Have worked in UT, CO, NE, KS, OK, TX, MO, NC, SC, MN, IA, and Hawaii.
• Won Best in Claims award for overall audit, customer service, accuracy, parts usage, and
resolution.
• Won Efficiency Award, awarded to individual with the highest amount of customers
acquired after the claim.
• Won 13 awards in 8 years total.
Enterprise Rent-a-Car -- Salt Lake City
Assistant Manager and Large Van Coordinator, 02/04 - 11/05
The Assistant Branch Manager is responsible for the overall management and strategic direction of his or her assigned
branch, with emphasis in the areas of Management of Customer Service and Operations, Human Resource
Management, Sales and Marketing/Financial Performance, and Fleet Management and Maintenance.
Outcomes:
• Led office in sales for 6 of 8 months.
• Promoted to Large Van Coordinator within ten months.
• Had record numbers for revenue, growth, and sales as Large Van coordinator.
EDUCATION
• Bachelor of Arts, Political Science. Mississippi State University
Academic Honor Society, Order of Omega
COMPUTERS
Unix; Mac OS; Microsoft Excel, Word, Access, Outlook, Power Point; Mitchell Ultramate; CCC Pathways
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