Customer Service Representative
Resume:
Camellia Durden
*-*************@****.***
Objective
Secure a responsible position as a Customer Service Representative sharing the breadth of
experience and abilities, effecting mutual employee and employer growth and success.
Skills
Windows/Apple Operating Systems, CRM, Great Communications Skills, Problem solving, Team
player, Flexible, Interpersonal Skills, Customer Service, Reliable, Attention to Detail, People Soft,
KMS-Knowledge
Experience
Extend Health 09/2013 - Present
Application Data Processor
• Ensure that internal and external service levels are met in a timely and high quality manner
• Facilitate application data collection from participants in a timely and accurate manner
• Ensure CMS, DOI and Carrier partner compliance requirements are met
• Resolve escalated issues in a timely manner to promote customer satisfaction
• Maintain client and participant data with the highest level of accuracy
• Ability to work in a team environment
• Ad-hoc projects
Independent Energy Alliance 06/2012 - 02/2013
Sales Consultant Representative
• Educated local businesses in the area about deregulation, including product and pricing options.
• Identified prospects within the local community and schedule meetings, while collecting data for
upcoming proposal meetings.
• Attended scheduled presentations/proposal meetings, and educate these prospects and secure
and enrollment based on their needs.
AT&T 01/2009 - 06/2012
Customer Service Representative
• Handled business transactions in connections with activation of new customer accounts on a
computer terminal.
• Handled customer questions, complaints, and billing inquiries with the highest degree of
courtesy and professionalism to resolve issue.
• Responsible for credit inbound and outbound collections, activations, customer service, E-
services, revenue, fraud, business and technical support inquiries, and other duties required.
• Upsold products to qualifying customers.
Sprint/Nextel 09/2005 - 01/2009
Implementation Specialist
• Provided facilitative leadership to a diverse team responsible for the design, engineering and
implementation of highly complex intergraded product/network solutions.
• Worked directly with customers, outside vendors, sales, network and operations to create
solutions for the customer’s changing demands.
• Worked primarily with outside vendors and sales to ensure delivery of equipment to meet the
customer demands.
Education
AEC Texas Institute/Brown Mackie University 08/2001 - 02/2003
Computer Network Tech Associate
FULL SAIL UNIVERSITY 08/2012 - 08/2014
Digital Cinematographer
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