**** *** ******* **** *. SUE NOLES Phone 501-***-****
Hattieville, AR 72063 Cell 501-***-****
SUMMARY OF QUALIFICATIONS
Over 25 years of progressive responsibilities in management, human
resources, administration, and customer/client services. A dedicated team
player who is organized, focused, and an effective leader.
SELECTED ACCOMPLISHMENTS
Human Resource Management:
. 25+ years experience in recruiting, screening and selecting
employees
. 25+ years successfully supervising, training and motivating
employees
. 25+ years experience in employee relations, performance appraisals,
counseling, and conflict management
. A working knowledge of Affirmative Action, EEOC, ADA, FMLA, HIPPA,
Unemployment and Work Comp.
Sales Management
. Recruited, trained and motivated over 45 agents in a 7 state area
improving sales production 12% annually.
. Developed and conducted classroom training to motivate and train both new
and existing agents.
. Designed and implemented a newsletter specifically for the region which
improved communications and team spirit.
. Monitored lead distributions, marketing cost, and sales accounts to
improve productivity of individual agents as well as bottom line profits
for the region.
. Worked effectively with underwriters and agents to increase the ratio of
placed business 20% and improving sales and profits.
Operations Management
. Developed, monitored and achieved $30 million sales plan each year.
. Controlled a $2 million administrative budget while supervising a 30
person administrative team.
. Developed and successfully carried out a plan to eliminate an old
inventory backlog, saving the company $360,000 annually in assessment
expense while still increasing sales.
. Developed a new marketing approach tied to production, which lowered
marketing cost by $2.5 million annually while increasing sales.
. Successfully combined the administration of 6 different operations into
one team following a re-structure.
PROFESSIONAL EXPERIENCE
GOOD SAMARITAN SOCIETY-HSV 2007-
Present
Finance and Human Resource Director
AR DEPT OF COMMUNITY CORRECTION
2004-2006
Buyer/Purchasing Department
TRANSAMERICA LIFE INSURANCE COMPANY, Little Rock, AR
2003 - 2004
Regional Vice President
FIRST GUARANTY INSURANCE COMPANY, Ashdown, AR
2001 - 2002
State Sales Manager
FIRST AR INSURANCE/ HOT SPRINGS, INC., Hot Springs Village, AR
1997 - 2000
Agent for Personal-lines and Commercial accounts
AMERICAN LIFE AND ANNUITY COMPANY, Hot Springs, AR
1995 - 1996
State Sales Manager
COOPER COMMUNITIES, INC., Hot Springs Village, AR
1978 - 1994
Administrative Manager
EDUCATION / CERTIFICATIONS
Licensed in Arkansas for Property / Casualty, Life, and Disability
Insurance
Bachelors in Business Management /HR, UALR, Little Rock, AR
Masters in Business Administration