**** *** ******* **** *. SUE NOLES Phone 501-***-****

Hattieville, AR 72063 Cell 501-***-****

SUMMARY OF QUALIFICATIONS

Over 25 years of progressive responsibilities in management, human

resources, administration, and customer/client services. A dedicated team

player who is organized, focused, and an effective leader.

SELECTED ACCOMPLISHMENTS

Human Resource Management:

. 25+ years experience in recruiting, screening and selecting

employees

. 25+ years successfully supervising, training and motivating

employees

. 25+ years experience in employee relations, performance appraisals,

counseling, and conflict management

. A working knowledge of Affirmative Action, EEOC, ADA, FMLA, HIPPA,

Unemployment and Work Comp.

Sales Management

. Recruited, trained and motivated over 45 agents in a 7 state area

improving sales production 12% annually.

. Developed and conducted classroom training to motivate and train both new

and existing agents.

. Designed and implemented a newsletter specifically for the region which

improved communications and team spirit.

. Monitored lead distributions, marketing cost, and sales accounts to

improve productivity of individual agents as well as bottom line profits

for the region.

. Worked effectively with underwriters and agents to increase the ratio of

placed business 20% and improving sales and profits.

Operations Management

. Developed, monitored and achieved $30 million sales plan each year.

. Controlled a $2 million administrative budget while supervising a 30

person administrative team.

. Developed and successfully carried out a plan to eliminate an old

inventory backlog, saving the company $360,000 annually in assessment

expense while still increasing sales.

. Developed a new marketing approach tied to production, which lowered

marketing cost by $2.5 million annually while increasing sales.

. Successfully combined the administration of 6 different operations into

one team following a re-structure.

PROFESSIONAL EXPERIENCE

GOOD SAMARITAN SOCIETY-HSV 2007-

Present

Finance and Human Resource Director

AR DEPT OF COMMUNITY CORRECTION

2004-2006

Buyer/Purchasing Department

TRANSAMERICA LIFE INSURANCE COMPANY, Little Rock, AR

2003 - 2004

Regional Vice President

FIRST GUARANTY INSURANCE COMPANY, Ashdown, AR

2001 - 2002

State Sales Manager

FIRST AR INSURANCE/ HOT SPRINGS, INC., Hot Springs Village, AR

1997 - 2000

Agent for Personal-lines and Commercial accounts

AMERICAN LIFE AND ANNUITY COMPANY, Hot Springs, AR

1995 - 1996

State Sales Manager

COOPER COMMUNITIES, INC., Hot Springs Village, AR

1978 - 1994

Administrative Manager

EDUCATION / CERTIFICATIONS

Licensed in Arkansas for Property / Casualty, Life, and Disability

Insurance

Bachelors in Business Management /HR, UALR, Little Rock, AR

Masters in Business Administration

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