Customer Service Manager

*

Fayne

Terry Fayne

***** ******* ****** *********

Euclid, Ohio 44119

216-***-****

I am seeking a position with a company that will allow me to utilize my word

***********@***.***

processing, accounting, communication, problem-solving, and customer service

experience.

Work Experience

Office manager

March 2008 to January 2012 - Global Bail Bonds, Cleveland, Ohio

Responsible for all aspects of running an office for a bail bond company.

Prepared bond agreements for clients and dealt with all accounting and billing.

Maintained client records, bond powers, financial records, legal motions using

Excel spreadsheets. Filed legal motions and proceedings in all area courts and

represented the company at court hearings. Delegated bonds to licensed

bondsman as needed.

Literacy tutor

September 2005 to March 2007 - Central Ohio School System, Cleveland, Ohio

Tutored adults in basic education and GED classes. Supervised students in

computer lab and maintained computer programs.

Day Manager

March 2002 to October 2006 - Blockbuster Video, Cleveland Heights, Ohio

Rented and sold merchandise in video store. Prepared end-of-day reports and

made bank deposits. Maintained customer accounts on database.

Education

8/2007 - 5/2009 Cleveland State University, Cleveland, Ohio

Some College Coursework Completed

Social Work major

7/2006 - 3/2007 Administrative Office Technology training, Cleveland, Ohio

Certification

Honor Roll all semesters, 2006-2007 President of the Freedom Student chapter

of IAAP (International Association of Administrative Professionals)

9/1995 - 4/1997 Columbus State Community College, Columbus, Ohio

Certification as Business Office Systems Specialist

Maintained 4.0 GPA, Dean's List all quarters

Affiliations

9/2006 - 9/2007 IAAP (Inter. Assoc. of Administrative Professionals)

President of the Freedom Student Chapter

Skills

Skill Name Skill Level Last Used/Experience

10-key calculator by touch Expert Currently used

Accounting - manual & Peachtree Expert Currently

2

Fayne

used

Alphabetic, numeric, and geographic Expert Currently

used

Business math and business English Expert Currently

used

Business office systems specialist Expert Currently

used

Keyboarding 55wpm Expert Currently

used

Microsoft Office; Word, Excel, PowerPoint Expert Currently used

Office procedures and technology Expert Currently

used

Additional Info

I am a conscientious worker with the maturity, practical experience, and formal training

that will make me an asset to any company. I have the learning capacity that will help

me to excel within the framework of any organizational structure; what I don’t know, I

am willing and able to learn. I am dependable, honest, and always willing to sacrifice

for the best interest of my job.

3

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