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Customer Service College

Location:
Carbondale, IL
Posted:
December 12, 2013

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Resume:

Rammi Hazzaa

** *** **** #*

De Soto, IL *****

510-***-****

acbnfz@r.postjobfree.com

EDUCATION

Master of Science in Education, Kinesiology, Sports Studies

Southern Illinois University, Carbondale, IL Exp Dec 2015

Bachelor of Arts, Psychology, Minor, Kinesiology

Occidental College, Los Angeles, CA 2013

HONORS AND AWARDS

NCAA Division III All-SCIAC 2nd Team

2013

Occidental College Scholarship

2009- 2013

GCAA Team Academic Award

2011- 2012

RELATED EXPERIENCE

Van Driver, Postal Operations Center, Occidental College, Los Angeles, CA

July 2012-Present

Authorized to drive the van to the U.S. Postal Center twice a day to pick

up mail for the college, and deliver mail on campus in the morning and

afternoon. Other duties include processing outgoing mail, sort mail,

forward mail, and write up packages.

Tutor, Neighborhood Partnership Program, Occidental College, Los Angeles,

CA May 2012-September 2012

Provided in class tutoring to middle school students (one-on-one and large

groups) at Young Oak Kim Academy in downtown LA. Provided mentor training

support, college admission and financial aid presentations, college field

trips, and administrative support services

Bengal Bus Driver, Occidental College, Los Angeles, CA

August 2010- Present

Provide transportation for Oxy students around Eagle Rock and the greater

Los Angeles area. Authorized to drive the Occidental College owned vans

weekly as well as additional trips to airports during holidays.

Responsible for safe driving and recording driver logs at the beginning and

end of each shift.

Office Assistant, Business Office, Occidental College, Los Angeles, CA

January 2011- May 2011

Performed clerical duties such as filing, typing, printing, scanning, and

faxing. Processed and reviewed routine paperwork and entered data into the

database. Monitored office equipment such as computers, phone systems and

electronics and coordinated maintenance issues. Maintained a high level of

confidentiality in a professional manner. With superior interpersonal and

customer service skills, handled time-sensitive and stressful situations

related to customers and other employees.

OTHER EXPERIENCE

USGA P.J. Boatwright, Jr. Intern, Wyoming State Golf Association, Casper,

WY May 2013- September 2013

Assisted Wyoming in all facets of running both WSGA and USGA events. In

charge of the office, which included answering phone calls, making

deposits, and writing checks. Prepared and distributed Tournament

information electronically to players. Using USGA's Tournament Pairing

Program, kept event scoring and prepared pairings as well as scorecards.

Wrote tournament summaries for every event and updated our website and

social media outlets to keep members informed.

Golf Pro Shop Attendant, Franklin Canyon Golf Course, Hercules, CA

May 2009- August 2011

In charge of handling the front desk, scheduling tee times, selling golf

merchandise, answering phone calls, and providing excellent customer

service to over 100 customers on an average day. Assisted with tournament

administration and operation.

ACTIVITIES

Collegiate Golfer, Occidental College, Los Angeles, CA

August 2009- May 2013

NCAA Division III golf program within the Southern California

Intercollegiate Athletic Conference, among the strongest in the country.

Competed in conference matches and tournaments in the Southern California

area. Served as Team Captain by mentoring 6 other underclassmen on the

team, as well as lead practices and team meetings. Received all-conference

2nd team honors Senior year.

Student Health Advisor, Emmons Health Center, Occidental College, Los

Angeles, CA November 2010-May 2013

Advise and interact with staff on health and wellness issues as they

pertain to student health. Provide input and insight into Emmons Health

Center programming and services, as well as representing the SHAC in/at Oxy

events.

SKILLS

Advanced proficiency with Microsoft Office, PC/Mac Computers.

CPR and First Aid Certified.



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