Customer Service College
Resume:
Rammi Hazzaa
De Soto, IL *****
***********@*****.***
EDUCATION
Master of Science in Education, Kinesiology, Sports Studies
Southern Illinois University, Carbondale, IL Exp Dec 2015
Bachelor of Arts, Psychology, Minor, Kinesiology
Occidental College, Los Angeles, CA 2013
HONORS AND AWARDS
NCAA Division III All-SCIAC 2nd Team
2013
Occidental College Scholarship
2009- 2013
GCAA Team Academic Award
2011- 2012
RELATED EXPERIENCE
Van Driver, Postal Operations Center, Occidental College, Los Angeles, CA
July 2012-Present
Authorized to drive the van to the U.S. Postal Center twice a day to pick
up mail for the college, and deliver mail on campus in the morning and
afternoon. Other duties include processing outgoing mail, sort mail,
forward mail, and write up packages.
Tutor, Neighborhood Partnership Program, Occidental College, Los Angeles,
CA May 2012-September 2012
Provided in class tutoring to middle school students (one-on-one and large
groups) at Young Oak Kim Academy in downtown LA. Provided mentor training
support, college admission and financial aid presentations, college field
trips, and administrative support services
Bengal Bus Driver, Occidental College, Los Angeles, CA
August 2010- Present
Provide transportation for Oxy students around Eagle Rock and the greater
Los Angeles area. Authorized to drive the Occidental College owned vans
weekly as well as additional trips to airports during holidays.
Responsible for safe driving and recording driver logs at the beginning and
end of each shift.
Office Assistant, Business Office, Occidental College, Los Angeles, CA
January 2011- May 2011
Performed clerical duties such as filing, typing, printing, scanning, and
faxing. Processed and reviewed routine paperwork and entered data into the
database. Monitored office equipment such as computers, phone systems and
electronics and coordinated maintenance issues. Maintained a high level of
confidentiality in a professional manner. With superior interpersonal and
customer service skills, handled time-sensitive and stressful situations
related to customers and other employees.
OTHER EXPERIENCE
USGA P.J. Boatwright, Jr. Intern, Wyoming State Golf Association, Casper,
WY May 2013- September 2013
Assisted Wyoming in all facets of running both WSGA and USGA events. In
charge of the office, which included answering phone calls, making
deposits, and writing checks. Prepared and distributed Tournament
information electronically to players. Using USGA's Tournament Pairing
Program, kept event scoring and prepared pairings as well as scorecards.
Wrote tournament summaries for every event and updated our website and
social media outlets to keep members informed.
Golf Pro Shop Attendant, Franklin Canyon Golf Course, Hercules, CA
May 2009- August 2011
In charge of handling the front desk, scheduling tee times, selling golf
merchandise, answering phone calls, and providing excellent customer
service to over 100 customers on an average day. Assisted with tournament
administration and operation.
ACTIVITIES
Collegiate Golfer, Occidental College, Los Angeles, CA
August 2009- May 2013
NCAA Division III golf program within the Southern California
Intercollegiate Athletic Conference, among the strongest in the country.
Competed in conference matches and tournaments in the Southern California
area. Served as Team Captain by mentoring 6 other underclassmen on the
team, as well as lead practices and team meetings. Received all-conference
2nd team honors Senior year.
Student Health Advisor, Emmons Health Center, Occidental College, Los
Angeles, CA November 2010-May 2013
Advise and interact with staff on health and wellness issues as they
pertain to student health. Provide input and insight into Emmons Health
Center programming and services, as well as representing the SHAC in/at Oxy
events.
SKILLS
Advanced proficiency with Microsoft Office, PC/Mac Computers.
CPR and First Aid Certified.
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