Customer Service Representative

Jakie Ariza

**** ** ******, *** *****, Corona New York 11368

********@*****.***

Career Overview

Pursuit a challenging and rewarding career in a diverse environment where my strong work ethic, education, and

expertise can be used to help promote the mission and exceed team goals.

Core Strengths

Strong organizational skills Sharp problem solver

Energetic work attitude Adaptive team player

Critical thinking Opening/closing procedures

Telephone inquiries specialist Organizational Skill

Executive management support Internet research

Microsoft Excel Microsoft PowerPoint Microsoft

Word Scheduling Service Orientation

Bilingual Spanish/English

Education-

Business Administration and Accounting- Associates of Science

ASA Institute of Business & Computer Technology, 2011

New York, NY, USA

Accomplishment

• Investigated and analyzed client/students complaints to identify and resolve issues.

• Manage a caseload of more than 200 students.

• Answered multiple phone lines, transferred calls to corresponding departments, filed patient/students/clients

records.

• Handled customers/students/patients effectively by identifying needs, quickly gaining trust, approaching

complex situations and resolving problems to maximize efficiency.

• Computed Data Reports (Provided required weekly, monthly and quarterly reports).

Work Experience

Student Advisor

June 2012 to Present

ASA Institute of Business & Computer Technology:

• Help students define and develop realistic educational career plans through schedule planning for each

summer and summer school, if appropriate. Each student should have an up-to-date academic schedule plan

through to graduation.

• (Freshmen advises) Meet with advisee during orientation to assist student with initial adjustment to university

academic life. Special session should be schedule throughout the first academic year.

• (For Continuing advises) meet at least once each semester with continuing student to plan for coming

semester (or summer) and to review/revise long range academic program schedule.

• Assist students in planning a program consistent with their abilities and interest.

• Monitor progress toward education/career goals and meet at least once each semester to review the progress

toward completing the proposed academic program and to discuss grades and other performance indicators.

• Discuss and reinforce linkages and relationship between instructional program and occupation/career.

• Interpret and provide rationale for institutional policies, procedures, and requirements.

• Follow-up with the advisee on any report of unsatisfactory work( notice of c lass probation for poor

attendance, notice of FA and/or failing grades, incomplete grades from past semester(s), etc.) Special

attention should be paid to students who are placed on academic probation.

• Approve all designated educational transaction (e.g., pre-registration/registration schedule, drops/adds,

withdrawals, change of majors and advisor, waivers, graduation requirements, etc.).

• Try to make informal out-of-class/office contacts to underscore personal interest in the student as an

individual.

• Maintain an up-to-date Advising Portfolio, with a summary record of performance to date (grade reports,

transcripts, requirement completed, etc.), dates of conferences, notations of special circumstances, up-to-date

MyStuff information and details, etc.

• Inform and, if necessary, refer students to other institutional resources when academic, attitudinal, attendance,

or other personal problems require intervention by other professionals. (e.g., Office of Academic

Development, Academic services, Personal Counseling, etc.)

• Proactively contact and be available for student advisees on a regular basis. Office hours should be posted on

advisor’s office and preferably given to the advisee early in the semester. Advisors should plan for extended

hours during pre-registration advising.

• Consult regularly with faculty colleagues in order to have up-to date information. For career and graduate

school options, advisors should refer advisees to Career Development when information is needed.

Patient Representative

January 2012 to June 2012

Bellevue Hospital-New York, NY

Created new processes and systems for increasing customer service satisfaction.

Managed quality communication, customer support representation for each client/patient.

Promptly responded to general inquiries from members, staff, patients and clients via mail, e-mail and fax.

Served as the company's bilingual Spanish/English customer service representative.

Assisted patients with complaints about the service provided.

Identified and analyzed public health data to develop relevant programs and policies.

References upon request

Contact this candidate