Project Manager Process Improvement
Resume:
RAYMOND M. GORDON
*********@*****.***
OBJECTIVE
Seeking a position as a Business Analyst. IT professional with strong technical, business and leadership
skills. Experienced in all phases of the Software Development Life Cycle and Process Improvement.
EDUCATION
University of Michigan MBA, Information Systems and Finance
Georgia Institute of Technology BS, Management Science
PROFESSIONAL DEVELOPMENT
IIBA, Six Sigma Green Belt, Object Oriented Analysis / Design, Toastmasters International, Situational
Leadership, Business Intelligence, Agile, Waterfall, Quickbooks ProAdvisor.
TECHNICAL SKILLS
Environments: Windows, OS/2, UNIX
Languages: C, C++, SQL Query, XML, HTML
Databases: DB2, Oracle, Microsoft SQL Server
Other: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Visio, Outlook), Adobe Pro,
SharePoint, Hyperion System 9, Wordpress, Quickbooks
PROFESSIONAL EXPERIENCE
InComm 2012 - 2013
Business Analyst (2012 - 2013)
Completed accurate business and functional requirements on time, and within budget for all company
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products and services, including wireless, digital and financial services. Also developed Scope and Statement
of Work (SOR) documentation for client approval.
Selected for high profile, high visibility projects working directly with retailers and vendors to
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implement transaction processing and reporting capabilities.
Helped analyze and streamline processes and templates, reducing project cycle times by approximately
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20 percent.
Cybertary Atlanta 2009 - 2012
Owner/Consultant (2009 - 2012)
Provided consulting and back-office support for small to medium sized business owners and
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entrepreneurs. Completed Requests for Proposal (RFP)s for business review and approval.
Integrated team supported nearly every business function including accounting, marketing, web /
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graphics, social media, and office administration.
Resource provider for business owners, freeing up time for them to grow their businesses.
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Performed GAP/process analysis and systemization to help businesses get organized.
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RAYMOND M. GORDON 404-***-****
*********@*****.***
McCamish Systems, LLC 2007 - 2008
Business Analyst (2007 – 2008)
Customer facing BA responsible for business requirements definition, documentation and QA testing.
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Developed requirements documentation for Dividend Audit and Payroll Activity reports.
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Successfully QA tested Wachovia security enhancements for both midrange hardware and web.
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Took initiative to analyze and document processes for implementation of new billing application
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utilizing Six Sigma Value Added Flow analysis techniques.
Successfully coordinated merger and consolidation between two major clients.
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Resources Global Professionals 2006 - 2007
Business Analyst (2006 – 2007)
• Most recently engaged as a Business Intelligence Business Analyst for AutoTrader.com.
• Completed business requirements document for Hyperion based Revenue Planning model, implemented
throughout the corporation to facilitate the budgeting and forecasting processes.
• Developed business and functional requirements documentation for Integrated Financial Reporting data
warehouse.
• Documented functional reporting requirements for Inventory Based Pricing methodology.
• Developed user training materials for Hyperion Planning module upgrade to System 9.
FSC Securities Corporation, Atlanta, Georgia 2004 - 2005
Development Manager (2004 – 2005)
Managed a staff of 5 developers.
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Additional responsibilities included requirements gathering, project management, and QA coordination.
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Successfully implemented software development and change control process methodologies.
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Northern Trust Corporation, Atlanta, Georgia 1989 - 2003
Project Manager (2001 - 2003)
Promoted to work with users from all business units throughout the corporation to ensure technology needs
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were met.
Coordinated Process Improvement Team, made up of IT managers, which supervised internal policies as
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related to software development.
Successfully established and integrated Change Management and Requirements Traceability into SDLC
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process. Provided training to IT organization, and communicated new procedures to all business units.
Via process improvement techniques, increased major release output from 2 to 4 per year.
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Manager, Application Support (1999 - 2001)
Promoted to manage thirteen systems and programmer analysts divided into two teams.
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One team developed software specific to client needs. The other worked on core system applications.
Successfully coordinated teams through several major release cycles. All releases were completed on
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time and within budget.
Senior Systems Analyst (1994 - 1999)
Worked with both internal and external client teams to define processes and priorities for
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systems related projects with particular emphasis on planning, coordinating, and software development for new
client implementations.
Directly assigned to
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oversee technical support for corporation’s largest customers.
Assigned to implement
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largest client in company’s history in 1999, due to excellent track record.
Led Process
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Improvement Team that reduced statement printing cycle time from 30 to 7 days.
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