Customer Service Manager

• Lucinda A. Stanley

PROFESSIONAL EXPERIENCE

New Home Sales Counselor, 2012 2013

Value Build Homes

• Generated new leads and maintained daily contact with current customers

• Negotiated and closed numerous transactions and exceeded goals

• Streamlined a detailed follow up system for potential customers, referrals and Realtors

• Qualified potential customers as a finance specialist

• Designed advertising to include billboards and print

Practice Manager, 2009 2012

Sage Institute

• Provided support to Practitioners as Behavioral and Mental Health Practice manager

• Administrated Accounts Payable and Receivable

• Managed scheduling, medical records, insurance provider billing and credentialing

• Revamped marketing of the Practice and all related counseling and motivational seminars

• Promoted, planned and executed seminars

VP Sales & Marketing, 2007 2009

Equine Healthcare International

• Researched and developed a line of top quality Equine Products

• Designed product and package strategies

• Designed & launched International Ad campaigns

• Demonstrated and presented products at Tradeshow Events

• Managed Import/Export of product line

• Developed Ad campaigns for outside corporations related to the Equine Industry

Director of Sales & Marketing Practice Manager, 2004 2009

Hassinger Farm & Equine Service

• Provided support to Veterinarian and Trainer by ordering feed, bedding, and supplies to include Pharmaceuticals

• Designed Web & Print Advertising

• Managed Accounts Payable & Receivables and served as Budget Advisor

• Assisted with patients & procedures including x rays, stem cell harvests, scheduling and medical records

• Exercised, transported and managed grooming, training and turnout of Sale, Rehab & Show Horses

• Orchestrated events and travel to Horse shows

• Trained staff and interns to operate Underwater Treadmill for conditioning & rehabilitation of equines

Customer Service Supervisor, 2003 2004

Gatelinx

• Motivated teams through positive support of assessable, favorable, and speedy customer service standards.

• Provided feedback and follow up on the performance of tasks to customer service support associates

• Troubleshot and responded to customer concerns and complaints.

POSTAL BOX 3984 • PINEHURST • NORTH CAROLINA, 28374 •USA

919-***-**** • ***********@*****.***

• Lucinda A. Stanley

• Practiced and ensured compliance with that of all the organization’s policies and procedures.

• Communicated solutions, successes, and opportunities to the Manager of customer service.

Regional Manager, 2000 2002

Beauty by Anna

• Implemented workplace scheduling for multiple store locations on a national level

• Guided team building and development for all locations to include new hire screening and training

• Oversaw day to day operations and instituted sales goals

• Collaborated to develop new product to include the launch of an entire line

Sales & Service Assistant, 1998 2000

Liberty Auto Imports

• Overhauled entire service department filing and record keeping process

• Streamlined data entry system

• Unified Sales and Service providers by acting as liaison between departments

• Maintained records of all new car stock ins and deliveries of vehicles to the dealership

• Distributed new vehicles to service technicians for new car stock in inspections

• Supervised porters and delegated vehicles for movement amongst various car lots

Sales Associate, 1996 1999 seasonally

H2O+

• Provided direct to customer sales

• Managed inventory and stock

• Innovated promotional displays

• Performed opening and closing duties and logged daily reports

• Handled customer issues to provide satisfactory resolutions

EDUCATION & CREDENTIALS

• 2013 B.S. University of North Carolina, Business Marketing & Management Concentration

• 2009 Miss Pinehurst & Miss Tarheel State

• 2006 A.A. Sandhills’ Community College. Magna Cum Laude Member of National Honor Society

• 2004 2005 Two time Murphy Scholarship winner

LICENSES & COMPUTER SKILLS

POSTAL BOX 3984 • PINEHURST • NORTH CAROLINA, 28374 •USA

919-***-**** • ***********@*****.***

• Lucinda A. Stanley

MS Office 2010 Expert Level Certified

(Word, Power Point, Excel, Access, Publisher)

QuickBooks

Advantage Practice Management

POSTAL BOX 3984 • PINEHURST • NORTH CAROLINA, 28374 •USA

919-***-**** • ***********@*****.***

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