Customer Service Representative
Resume:
TARA K. KRAUTHEIM
*** ****** ****** • HALEDON, NEW JERSEY 07508 • PHONE 973-***-****
E XPERIENCE
October 2011 – December 2013
MDU Communications Totowa, NJ
Corporate Collections Specialist
• Daily responsibilities include:
Control and maintain collection on past due bulk properties
Maintain contact with property managers and management companies for payments
Offset credits and unapplied monies to accounts
Work with internal departments on resolving chargeback issues
Clear and post adjustment batches and payments received in lock box
Review accounts on the daily A/R Aging Report
Make outbound calls to accouts 30 days past due
Suspend accounts
Take payments and apply to accounts
Reactivate accounts
Submit monthly and weekly A/R reports
October 2008 – 2010
Boys and Girls Club of Hawthorne Hawthorne, NJ
Administrative Assistant
• Daily responsibilities include:
o Answer telephones and transfer to appropriate staff member.
o Meet and greet clients and visitors.
o Create and modify documents using Microsoft Office.
o Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and
filing.
o Maintain hard copy and electronic filing system.
o Sign for and distribute UPS/Fed Ex/Airborne packages.
o Support staff in assigned project based work.
o Other duties as assigned.
January 2008 - November 2006
Kohler Distributing Company Hawthorne, NJ
Customer Service Representative
• Daily responsibilities include:
o Customer Service
Answering Phones
o
Order Entry
o
Invoicing
o
Filing
o
• Responsible for resolving customer issues promptly and effectively.
• Ability to track orders from concept to completion: monitor and expedite all activities from initial
order until the customer receives the product.
January 2008 - November 2006
Cooper Electric Bergenfield, NJ
Customer Service Representative
• Daily responsibilities include:
o Customer Service
Answering Phones
o
Order Entry
o
Invoicing
o
Filing
o
• Responsible for resolving customer issues promptly and effectively.
• Ability to track orders from concept to completion: monitor and expedite all activities from initial
order until the customer receives the product.
2006 – 2004 and 2000 – 1995
Dinico Products, Inc. - Commercial and Residential Lighting Hawthorne, NJ
Customer Service Representative
• Daily responsibilities include:
o Customer Service
Answering Phones
o
Order Entry
o
Invoicing
o
Filing
o
• Responsible for resolving customer issues promptly and effectively.
• Ability to track orders from concept to completion: monitor and expedite all activities from initial
order until the customer receives the product.
• Responsible for generating appropriate documentation for all orders.
• Participated in lighting shows and conventions.
2004 - 2000
Feldman Brothers Electrical Supply Paterson, NJ
Customer Service/Sales, Residential Lighting Division
• Daily responsibilities include:
o Sales
Inventory Control
o
Customer Service
o
Pricing of Merchandise
o
Order Entry
o
Invoicing
o
Quotes
o
• Ability to track orders from concept to completion: monitor and expedite all activities from initial
order until the customer receives the product.
• Responsible for generating appropriate documentation for all orders.
• Responsible for determining product sourcing.
• Responsible for resolving customer issues promptly and effectively.
• Maintain an excellent relationship between departments with a high level of interaction.
• Excellent interpersonal, verbal and written skills, including the ability to effectively communicate
and motivate on the phone, in person and in writing.
• Participated in lighting shows and conventions.
1995 – 1988
Lighting Enterprises Palisades Park, NJ
Lighting Representative
• Customer Service
• Order Entry
• Invoicing
• Filing
• Answering Phones
C OMPUTER SKILLS
• Company inherent data entry, order entry, invoicing software
• Basic Microsoft Office software
R EFERENCES
• Available upon request
Contact this candidate