General labor

Jeremy Smith

**** ******* **** #**** *******, Texas 77092 832-***-****

************@*****.***

Objective

Customer service, communication, and Hospitality skills proven by 16 years of employment.

Profile

Motivated, personable business professional and a successful 16 year track record of customer service and office

experience. recently completed Microsoft Office Suite

course. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling

sensitive, confidential records. Demonstrated history of producing accurate, timely work within my employment.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building

skills.

Skills Summary

1 Demonstrated Leadership 6 Computer Savvy 10 Microsoft excel

2 Effective communication 7 Customer Service 11 Hard working

3 Organizational skills 8 Interpersonal skills 12 Attention to detail

4 General Office Skills 9 Microsoft word 13 Reliable

5 Microsoft word, access,

power point, outlook, excel.

Professional Experience

Customer Service/Hospitality/Proficient in Microsoft office software with a Certificate from Compusoft in

introduction to PC’s using windows xp, Word, excel, outlook, access and Power point. 16 years of strong

hospitality and customer service/guest relations experience.Excellent time management, leadership, self

management, communication and organizational skills Work efficiently in various harsh working

conditions including warehouses and stock rooms, Merchant Mariner Document, STCW,TWIC and Class

C Drivers License, Passport, and Cpr and aed Certification, Safegulf, Sea survival, mets/huet, Currently

Started Volunteering for various companies

Employment History

Hercules offshore, December 2012 current (galley hand, Roustabout)(dishwashing, cleaning kitchen utensils and

kitchen area. Communicate and listen to co workers and customers with professionalism, a positive demeanor, tact,

respect, diplomacy and confidentiality. Promote a team work environment assisting the cook in preparing food,

washing dishes, pots and pans. Disposing of making beds, cleaning latrines and washing Stock supplies. Buffing

floors. Duties includes bussing, cleaning, dishwashing and set up and break down of work stations. tools,

equipment, supplies and housekeeping. Assist site manager/ steward/ night cook in organizing and cleaning all food

storage rooms, refrigerators and checking quality and of all stock and supplies, restocking items and tableware and

unloading groceries as necessary. Sweep, mop, clean showers and toilets, laundry, bed making and change over

living quarters. Prepare for upcoming shifts and conduct closing activities after shifts. To help maintain an efficient

and prompt meal service, to take appropriate actions when complaints are received, to ensure that food preparations

and presentation methods meet the highest hygiene standards. To attend, and contribute to pre tour safety meetings,

to promptly report any incidents, potential hazards or abnormal situations to steward to properly respond to all rig

emergency situations in accordance with the rig station bill. (Roustabout) Loading and unloading of supplies and

equipment from boats or helicopters. Moving supplies to storage areas. Flagging crane operator during lifts and

using tag lines to control loads, ensuring all cargo handling equipment is certified and in good working order. Assist

in maintaining the general appearance of the drilling rig. Clean, scrap and paint the deck, equipment, and work

areas. Clean areas on the rig including the main deck, substructure, storerooms, pump rooms, sack room, the pipe

rack, stairways, and walkways. Assist in keeping the deck free of all unnecessary tools and equipment. Keep the

paints locker neat and orderly, ensuring all containers are sealed and all combustible materials are properly stored.

Be familiar with company paint specifications and procedures. Relieve on the drill floor as required, Assist with

mixing and conditioning drilling mud. During casing operations, assist on pipe deck area with delivery of casing and

assist during cementing operations as needed. Assist service hands in rigging up tools.

Labor ready, November 2012 – current (General Labor, Heavy lifting, unloading and loading, painting,

manufacturing)

Sodexo Offshore catering

Utility hand/Galleyhand, Prep cook May 2011-

December 2012

. Disposing of garbage or making beds, cleaning latrines and washing and buffing

floors. Duties include bussing, cleaning, dishwashing and set-up and break down

of work stations, tools, equipment, supplies and housekeeping. Assist site

manager/steward/night cook in organizing and cleaning all food storage rooms,

refrigerators and freezers and checking quality and of all stock and supplies,

restocking items and tableware and unloading groceries as necessary. Sweep, mop,

clean showers and toilets, laundry, bed making and change over living quarters.

Prepare for upcoming shifts and conduct closing activities after shifts.

Communicate and listen to co workers and customers with professionalism, a

positive demeanor, tact, respect, diplomacy and confidentiality. Promote a team

work environment Assisting the cook in preparing food, washing dishes, pots and

pans. Prep cook’s role is to assist in the preparation of meals by chopping vegetables, making

salads, and putting together entrees. Although this role generally does not include any cooking

duties, it provides the ideal opportunity to develop many other types of skills essential to

becoming a chef. Such skills include proficiently being able to utilize a wide range of kitchen

tools and utensils, include chopping knives and vegetable grinders. In addition to his or her food

preparation duties, a prep cook may also be responsible for completing a large number of

smaller tasks. Such tasks could include ensuring that leftover food is stored properly, performing

kitchen maintenance tasks such as emptying the trash and washing dishes, and testing the

temperature of food at specified intervals. Rarely, certain restaurants and other establishments

will require their prep cooks to also prepare tables and deliver dishes to dining patrons

Toyota Center October 2010 - October 2011

Guest service representative

Customer service, provide directions throughout the Toyota center facility.

•

Assist fans to seating areas restrooms, concession stands, novelty shops, and other

•

services and amenities.

• Be aware of any safety hazards in your work and report them to your stadium supervisor.

• Ensure fans are in the proper section/seat in order to reduce inconvenience to season

ticket holders and rightful seat holders.

• Document and report all incidents to your stadium supervisor.

Houston Astros, Houston, Texas July 2010 – March 2012

Guest Service Representative

• Providing excellent customer service to all fans throughout minute park,

Exhibit an exemplary fan at the times, both on stage and back stage.

• Assist fans to seating areas, restrooms, concession stands, novelty shops, and

other services and amenities.

• Be aware of any safety hazards in your work area and report them to your

ballpark supervisor.

• Check your area for overfilled garbage cans, spills on concourses/ aisles,

unclean restrooms and any circumstances that may not project the Houston

Astros organization in a favorable and positive image.

• Ensure fans are in the proper section/seat in order to reduce inconvenience to

season ticket holders and rightful seat holders.

• Identify fans with ticket problems (i.e. duplicate, wrong date, and or lost,

stolen tickets and notify your ball park supervisor for resolution.

• Handle problems/complaints; direct them to your ball park supervisor or fan

accommodations if unable to assist.

• Assist with efficient elevator and escalator operations.

• Document and report all incidents to your ball park supervisor.

• Provide crowd management for special promotions during selective games.

Texas Medical Center, Houston, Texas August 2008- March 2010

Parking Service Representative, Customer Service Representative

• Provide extensive customer service by answering inquiries regarding directions to

institutions and other Texas Medical Center facilities, suggesting convenient parking

locations, and explaining and demonstrating use of automated payment machines.

• Ensure TMC literature racks are full in medical center elevator lobbies and facilities and

market visitor passes to customers.

• Prepare daily activity and audit reports in compliance with Parking Service

Representative Checklist and direct any concerns to parking service management.

• Ensure safe operation of all facility and parking equipment. Report safety hazards

immediately and proactively correct the situation if appropriate.

• Report any customer concerns and technical equipment issues to the lead Parking Service

Representative or facility manager. Provide follow up to ensure the problem is resolved.

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Maintain a clean environment in and around pay stations and kiosk areas to ensure a

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professional appearance and efficient operation.

Norwegian Cruise Line, Honolulu, Hawaii May 2007- May 2008

Bellman / Room Service Attendant

• Coordinated and participated in special food, beverage and amenity deliveries to guests.

• Coordinated and participated in the preparation and room set up of cocktail parties,

meetings and ship pier.

• Provided and delivered bar service items to VIP and Staterooms (task normally

completed by higher level VIP/Stateroom butlers).

• Facilitated the proper documentation of all incoming phone calls in the designated log

book.

• Performed regular cleaning and maintenance procedures on various kitchen appliances

and equipment.

• Ensured pantries and supply lockers were properly stocked and maintained order.

• Monitored and ensured the safety of food expiration dates on a daily basis.

• Monitored and recorded temperature logs for dishwashing machines and refrigerators.

• Promoted to Shift Leader within the first two months of employment.

Four Seasons Hotel Houston, Houston, Texas September 2000 – May

2007

Houseman/ Overnight Bellman/ Concierge/ Driver

Houseman (Sept. 2000-Sept. 2003)

• Assisted Housekeeping Room Attendants with room cleaning procedures and lifting of

heavy objects.

• Ensured proper linen and room cleaning supplies were stocked and available in

designated areas.

• Responsible for carpet and floor cleaning of rooms and general hotel areas.

Overnight Bellman (Sept. 2003-May 2007)

• Handled guest baggage and packages. Provided wheelchair assistance to special needs

guests.

• Efficiently performed basic Concierge duties of providing directions, transportation

reservations, hotel information, event tickets and flight information for guests.

• Continuously and successfully provided Four Seasons standard customer service.

Responded promptly to technical requests from clients and ensured client satisfaction.

• Answered phones, faxed, copied, took messages and made general deliveries for staff and

guests as needed.

• Assisted Housekeeping department with guest room turnover when needed.

Four Seasons Hotel Accomplishments

• Developed strong self management skills by independently researching, compiling and

preparing crucial data with very little supervision.

• Implemented more efficient and cost effective Bellman procedures. Current job

description for Four Seasons Houston Bellman was restructured based on those

procedures.

• Supported office operations and developed substantial ability to prioritize duties and

service a large number of people in high - pressure environments.

• Met all challenges with absolute commitment.

Education

Pointe coupee central high school, Labarre, Louisiana

High school diploma 1997

TEXAS SOUTHERN UNIVERSITY – Houston, Texas

Major; Physical Education/ Business 1998 2000

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