Manager Customer Service

Stephanie Gill-Taylor

**** *** **** **** * Rex, GA 30273

404-***-**** * E-Mail: ********@*****.***

PROFESSIONAL OBJECTIVE

A dedicated and result-driven professional with extensive administrative/clerical experience seeks to build a

long-term career that enables me to learn and fully utilize my skills for the betterment of the organization that

I am serving:

• Exceptional organizational, interpersonal and time management prioritization skills

• High level of professionalism, integrity and an unparalleled passion for serving people

• Strong computer and data entry skills

• Excellent work ethics and proven ability to handle multiple tasks

• Ability to take ownership for solving problems and making sound decisions

PROFESSIONAL EXPERIENCE

CHERONE’S SEAFOOD & GRILL – McDonough & Rex, GA

Restaurant Co-Owner/Administrator 10/2006 – 10/2013

Assisted in developing and implementing customer service policies and procedures to ensure excellent service and

satisfaction. Participated in training and development of team members for front of house operations to ensure a

positive and fulfilling dining experience. Coordinated, promoted and supervised all special events including on and off

site caterings, marketing and promotional campaigns. Processed invoices and monitored budget to ensure expenditures

stay within budget limitations. Improved guest count by effectively handling and addressing guest concerns,

complaints or special requests. Contributed to the overall success of the company by maximizing sales and profitability

of the company, controlling expenses and ensuring sanitation and food quality.

HUNT HOMES OF VA REALTY – VIRGINIA BEACH, VA

Real Estate Assistant 7/2011 – 11/2011

Supported broker/owner on all marketing, research, real estate management and administrative functions. Performed

bookkeeping functions and clerical duties including greeting and directing guests, answering phones, copying,

scanning, faxing, mailing and filing. Resolved tenant complaints and directed pertinent issues and matters. Maintained

all tenant and client files ensuring completeness and accuracy of all documentation. Assisted broker with errands

included pickup/drop off lock boxes, bank deposits and rent collections. Communicated daily with title companies,

attorneys and real estate professionals.

FRESH EXPRESS – MORROW, GA

Purchasing Clerk/Receiving Clerk 3/2000 – 5/2010

Received, verified and inspected all miscellaneous deliveries from UPS, FEDEX and local vendors to ensure complete

accuracy. Received miscellaneous purchase orders for all departments through the AS/400 System. Promptly resolved

invoice discrepancies, overages, shortages and specifications of incoming shipments and returns. Tracked the status of

orders to ensure timely deliveries. Maintained and updated spreadsheets weekly to report temporary employee’s work

hours and pay. Participated in monthly purchase order audits. Assisted Department Manager with various clerical

tasks, projects, budget preparations and equipment maintenance .

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Prepared and generated purchase orders in an efficient and economical manner to procure parts, goods, equipment,

office supplies and services through the AS/400 System. Contacted vendors to negotiate and obtain information

concerning product, price, freight cost and availability of goods and services. Researched receiving issues and

recommended feasible solutions involving damaged goods, shortages, overages and quality of product received.

Reviewed and evaluated purchase order requisitions to verify accuracy, terminology and approval authorization.

Successfully helped reduce costs by negotiating better terms and prices with suppliers.

RC SYSTEMS - Hapeville, GA

Administrative Assistant 11/1998 – 5/1999

Provided administrative support for Plant Manager. Processed correspondence, composed and typed letters,

documents, business reports, invoices and purchase orders. Monitored checking accounts, petty cash and office budget

expenses in accordance with company guidelines. Assisted manager with accounts payable/accounts receivable

activities and marketing of services. Maintained manager’s schedule, files and coordinated office meetings.

ST. MARY’S ACADEMY – NORFOLK, VA

Office Manager 7/1990 – 9/1998

Responsible for the day-to-day operation of the school office by providing administrative support for the principal,

faculty and staff. Setup, audited and managed over 200 students financial accounts, school records and responsible for

all cash intake. Composed and typed budget proposals, contracts, in-house and parent communications, financial

reports and general correspondence. Planned and performed preparations for meetings, appointments, budgetary plans

and office staff training & development. Managed activities involving school registration for new and returning

students. Handled students and personnel records with the highest confidentiality . Successfully introduced new

technology to better serve the growing needs of students, faculty and staff.

EDUCATION

NORFOLK STATE UNIVERSITY NORFOLK, VA

Bachelor of Science Degree – Administrative Systems Management

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