BDC Manager

Jack Cieslak *** Long Oak Dr

West Chicago IL ****5

Email: *************@***.***

Mobile: 630-***-****

Objective

Innovative Strategist with extraordinary communication and people skills,

looking for a position that challenges my strengths, and stimulates my

continued professional growth and development. Exemplary telephone, e-chat

and internet capabilities. Exceed goals in key metrics, such as

showed/sold appointments and be-backs.

Summary of Qualifications

Advanced Computer skills to include software programs as follows:

Reynolds &Reynolds, 'Who's Calling', Auto Base, Higher Gear, Contact at

Once, ADP, Word and Internet facility. Stuker Phone Room Certification.

GM Certified Internet Manager.

Work experience

January 2012 - current Bob Rohrman Auto Group

Schaumburg IL

Business Development Center Manager

Instructed staff on the correct usage of CRM, facilitating enhanced lead

accountability, increased opportunities and be backs, resulting in

increased sales and profitability. 34 car increase in sales from February

to March ($1,980 per unit). Set new sales record for this store. Manager of

the Month 3 times in first 5 months. 800 lead average per month.

2008 - 2012 Ron Westphal Chevrolet Aurora IL

Business Development Center Manager

Implemented processes and protocols that raised dealer ranking from 38th

to 17th within 1 year. Ranked within top ten twice. Managed over 600

phone calls and emails per month. Qualified leads and assigned to sales

staff. #1 in regional response time. Increased sales by 30-40 units

per month. Store received Chamber of Commerce - Business of the Year

Award.

2005 - 2008 McGrath

Honda Elgin IL

Business Development Center Manager

Initiated and implemented new e-commerce strategies including leads

management software, and improved online exposure and advertising. Store

went from last to first in gross profit within the McGrath group,

resulting in the opening of a new state-of-the-art facility on Randall

Road.

2000 - 2005 Gartner Buick, Hyundai & SAAB

Aurora IL

Business Development Center Manager

Introduced and implemented first phone room and internet department to

this facility. Strategies included adding Higher Gear CRM, Stuker phone

room training and Who's Calling tracking and accountability. Successes

led to opening of 2 new Facilities in Downers Grove and Tinley Park

#1 in Hyundai sales in Illinois #1 in Buick sales in

Illinois #3 in SAAB sales in Illinois

1999 - 2000 Gerald Nissan

Naperville IL

Sales and leasing specialist. Top grossing associate within the entire

Gerald Group. Increased lease retention from 16% - 68% within one year.

Sales associate of the year - 1styear.

1979 - 1999 Chicago Park District

Chicago IL

Area Manager- Managed 12 recreational and social service facilities to

include staffing, budgeting and programming. Received national

recognition and was invited to be the guest speaker at the Illinois Parks

and Recreation Association Convention in Spring 1997. Received 'Turn-

Around Park of the Year' award from Mayor Richard Daley. Worked directly

with the Chicago Bulls, Cubs and Blackhawks to provide Intervention

programs for 'at risk' youth in high crime communities. Worked closely

with politicians and public officials to address programming needs for

the growing population along the Lakefront and the Social Service needs

of the homeless population in the Uptown area.

Education

1975 - 1979 University of Illinois @ Chicago Chicago IL

Physical Education - Bachelor of Science - Cum Laude; Minor: Sociology

Languages

Bi-lingual - Fluent in Polish

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