Customer Service Management

Megan M. Barrett

*********@*****.***

*** * ***** **

Cell Phone: 517-***-****

Lansing, MI 48906

Development professional with strengths in communication, public relations,

project management, recruiting and training. Demonstrated experience in

Microsoft Word, Excel, PowerPoint and Lotus Notes. Experience includes:

? Managing ? Training

? Onboarding ? Marketing

and Public Relations

EXPERIENCE

Income Development Associate/Community Representative/Associate

Director January 2008 - Present

American Cancer Society, East Lansing, MI/Topsham, ME

Associate Director

. Responsible for hiring, onboarding, training and managing four

(4) Community Representatives

. Develop and maintain local media relationships resulting in

$20,000 worth of in-kind media advertising

. Develop and create multiple sponsorship proposals and collateral

. Create and implement timeline/schedule, breakout content,

production elements and scripting for Regional Relay For Life

Summit

. Oversee all operational aspects from inception to participant

follow-up post Relay For Life Summit and annual Making Strides

Against Breast Cancer Breakfast

. Contribut to the development/management of annual budget for the

Mid-Michigan office

. Develop and maintain donor relationships resulting in office

sponsorship growth of $10,000 in 2013.

. Collaborate with nationwide organization teams; most recently

worked to develop new cancer.org layout

. Collaborate with nationwide management to further engage and

gain knowledge from Management Development Program

Community Representative

. Recruited, trained, coordinated and managed key community

volunteers to execute event outcomes and identify opportunities

for improvement; resulting in over $1,000,000 raised over a four

year time frame.

. Project managed multiple annual Relay For Life events;

coordinated multiple aspects including project schedules, vendor

management, operational oversight, and donor relations

. Developed and implemented marketing plans for multiple annual

Relay For Life events; including grassroots marketing and mass

marketing techniques

. Developed and executed social media marketing plans for Relay

For Life and Making Strides Against Breast Cancer events

. Developed promotional collateral for multiple events and

conferences: newsletters, brochures, team captain packets,

guidebooks, and sponsorship documents

. Developed and managed webpages and webpage marketing for Relay

For Life and Making Strides Against Breast Cancer events

. Championed office websites; facilitated Relay For Life volunteer

website training resulting in Great Lakes Division STAR award

for online fundraising.

. Facilitated National Relay For Life content to volunteers within

the Great Lakes Division

. Facilitated at 2011 Great Lakes Division all staff conference

. Collaborated with staff to create new Relay For Life team

captain kit; resulting in Great Lakes Division STAR award for

stewardship

. Created, trained and managed intern positions within the Mid-

Michigan office

Income Development Associate

. Utilized organization skills to accomplish designated tasks

. Managed data input for all Daffodil Days territories within the

State of Maine

. Learned finance procedures and handled funds for twelve Relay

For Life events

Customer Service Representative

February 2007 - January 2008

The First, N.A., Rockland, ME

. Trained and cultivated new Customer Service Representatives

. Primary new account representative for the Rockland, Maine

branch

. Worked with Marketing Department to develop new marketing for

the Rockland, Maine branch

. Cultivated and maintained relationships with local businesses

and business owners

. Distributed all withdrawals of in house mortgage construction

loans

. Collaborated with management on new data base purchase

Mortgage Specialist August

2005 - December 2006

Wells Fargo Financial, Rock Hill, SC

. Sold new products via cold calls and warm leads resulting in

$100,000 in sales per month

. Developed and maintained customer relationships within community

. Cultivated and maintained relationships with local businesses

and business owners

EDUCATION

Framingham State College August

1998 - May 2002

. Bachelor of Arts in Communications

. Minor in English

PROFESSIONAL DEVELOPMENT

Eight (8)Performance Management courses

February 2013

Train the Trainer

September 2012

Strengths Finder September

2012

Becoming a Self-Aware Leader

September 2012

Volunteer/Employee Retention August

2012

Volunteer/Employee Recruitment August

2012

Working in a partnership August

2012

AFFILIATIONS

Lansing Grand River Connection

Lansing Regional Chamber of Commerce Member

Volunteer for Lansing Jaycees

Volunteer for Old Town Commercial Association

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