Customer Service Sales

Joshua Newberry

Ball Ground, GA

******.********@*****.*** - 404-***-****

WORK EXPERIENCE

Claims Service Representative

ADP TotalSource - Alpharetta, GA - 2012 to Present

Responsibilities

Daily handling of claims and other Worker's Compensation related illnesses. Responsible for entering over

300 First Report of Injuries when an accident occurs, reviewing and monitoring the claims until resolved.

Other duties include assisting examiners and adjusters with obtaining information needed for closure of the

claim. Responsible for yearly audits of over 6000 claims for OSHA purposes to ensure compliance with OSHA

standards.

Accomplishments

Handle in access of 400 claims per month

Complete over 200 OSHA audits for compliance with OSHA log regulations

Skills Used

Analytic Skills

Customer Service

Problem Solving

Claim Managing

Loss Control Representative

ADP TotalSource - Alpharetta, GA - 2010 to 2012

Responsibilities

Responsible for providing support to over 50 field associates. Provides information to the client and does

technical duties to relieve pressure from the field representative. Answers questions regarding safety and

risk management. Builds interactive forms and questionnaires for creation of Injury and Illness Prevention

Programs, Safety Certification Certificates, and distribution of training supplies. Was responsible for providing

Loss Information, Experience Modification Ratings from all states, and OSHA information. Assisted in OSHA

training regarding Blood borne Pathogens, Forklift Safety, Ladder Safety, Personal Protective Equipment

Safety, and other safety training.

Accomplishments

Successfully Implemented a paperless program and electronic Injury and Illness Prevention Program. Built

interactive Adobe forms that helped to make the process simpler and more efficient for client facing field

associates.

Skills Used

Technical Knowledge

Customer Service

Training

Risk Underwriting Assistant

ADP TotalSource - Alpharetta, GA - 2004 to 2010

Responsibilities

Responsible for assisting the Sales Department in gathering accurate information for the fastest and most

precise evaluation of prospects. Duties include helping underwriters make an accurate and quick evaluation

so that clients will become a client of ADP without a lot of hassle. Also helped to build, execute, and provide

support for Knowledgebin and other technical services that provide faster turnaround times as well as better

data management for ADP TotalSource.

Accomplishments

Successfully implemented and trained over 200 associates in the use of a paperless program called

KnowledgeBin. Brought Knowledge and assistance in the Underwriting of clients for business growth.

Skills Used

Analytic skills

Problem Solving

Training

Implementation

Technical Services

Customer Service

Risk Administrator/Sales Administrator

ADP TotalSource - Alpharetta, GA - 2002 to 2004

Responsibilities

Split between two department, was responsible for ensuring the smooth execution of sales training programs

for the Sales Department. Duties included booking hotel rooms, conference centers, rental cars, airfares, and

negotiating to make sure we got the best price for each. Also was responsible for gathering material and

ensuring that the information was up to date and accurate. For the Risk Department, I was responsible for

running reports, data entry of work comp information and assisting claims in the mailing or materials for our

clients.

Accomplishments

Successfully set-up and coordinated training for well over 200 associates. Was able to help in the training of

many sales representative.

Skills Used

Data Entry

Running Reports

Bookings

Travel Negotiations

Customer Service

Call Center Specialist

ADP TotalSource - Alpharetta, GA - July 2000 to 2001

Responsibilities

Responsible for answering phones, assisting clients in obtaining information, inputting data for new clients,

and overseeing several other temporary, customer service representatives. Also was responsible for running

reports on daily and weekly activities as well as providing feedback for how to improve client expectations.

Accomplishments

Was able to successfully negotiate and implement a shipping plan which reduced the amount of money spent

on shipping with a certain carries saving the company money.

Skills Used

Data Entry

Customer Service

Training

Supervision

EDUCATION

Masters of Arts in Organizational Management With HR Specialization

Ashford University - Clinton, IA

2013 to 2014

Bachelors of Arts in History

Ashford University - Clinton, IA

2008 to 2012

Bachelors of Science in Psychology

Ashford University - Clinton, IA

2008 to 2012

OTI 510 in Occupational Safety and Health Standards for the General Industry

GA Technical Institute of Professional Education - Atlanta, GA

2011 to 2011

SKILLS

Technology Oriented, Customer Service, OSHA knowledgeable, training, management, negotiation skills,

analytic

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