Customer Service Security
Resume:
Ogunleke John Dele
Brooklyn NY,11213
T: 347-***-****
E: *********@***.***
PERSONAL SUMMARY
A energetic, hardworking security officer who has a proven track record of safeguarding
a clients property and assets against acts of theft, fire, flood and vandalism. Able uphold
good order on sites whilst working within a companies procedural guidelines and also
ensuring a high quality of service is consistently maintained with optimum efficiency.
Currently looking for a appropriate opportunity with a reputable employer who rewards
hard work and appreciates ability and loyalty.
HIGHLIGHTS OF QUALIFICATIONS/LICENSE(all upto date)
Five years’ diverse experience in security and law enforcement position
New york Security Guard Training Certificate
New york security License
New york citywide Fire Guard (F-01)
New york fire guard for touch operations & const.site(F60)
Committed to ensure safety of assigned premises.
CAREER HISTORY
Statewide Investigation Inc.
SECURITY OFFICER - May 2009 - july 2013
Safeway Security.
SECURITY OFFICER - July 2013 - oct 2013
Responsible for being the main point of contact in the event of any emergency or security
incidents that occur on site. Working as part of a team via a day and night shift
combination.
Duties:
Pro-actively ensuring the protection of merchandise, property and assets.
Creating a safe and comfortable working environment for employees and visitors.
Patrolling the shopping area for periods of time.
Responding to emergency situations as they arise.
Accurately reporting all incidents to senior managers.
Preventing and detecting offences on site.
Producing written reports.
Monitoring and operating CCTV cameras and other recording systems.
Undertaking investigations into reports of offences.
Provide escort duties for staff at night.
Using the correct radio voice procedure.
Liaising with the emergency services, police, ambulance and fire service to resolve issues
and maintain security and service.
Checking and validating business visitor credentials.
Controlling the entry and exit of vehicles.
Making sure that no unauthorised personnel enter restricted areas.
Answering queries from visitors to the shopping centre.
Issuing warnings to owners of illegally parked vehicles.
Collecting statements and evidence in reported allegations.
Accurately updating administrative records and sheets.
PROFESSIONAL EXPERIENCE
Competencies:
Good observation skills.
Fully aware of arrest and restraint techniques.
Aware of health and safety issues.
Dealing with people politely but in a authoritative manner.
Possessing a checkable history.
Computer literate, able to use MS Office and also visitor management systems.
Capability to monitor information feeds simultaneously from multiple sources.
Having a professional approach to all routine tasks.
Experience of monitoring and controlling security equipment.
Focused on the delivery of customer service.
Excellent time-management skills.
Ability to communicate effectively at all levels.
PERSONAL:
Smart, well groomed and confident.
Having a professional attitude.
Possessing a friendly, approachable personality.
Smart and presentable appearance.
Have a full 5 year checkable history.
Willing to work shifts, morning, nights etc.
Can pass a personal identity and credit check.
ACADEMIC QUALIFICATIONS
Yaba College of technology 2006 - 2008
Accountancy
Nigeria Premier college 2001 - 2006
A levels: Maths (C) English (C) F/Account (B)
REFERENCES - Available on request.
Contact this candidate