Customer Service Administrative Assistant

Location:

Posted:

December 13, 2013

Mara F Alexander

******************@*****.***

Summary

Dedicated and self-disciplined individual with over 5 years of customer service experience and 2 years of experience

performing administrative duties. Skills include clerical, cash handling, auditing, accounts receivables, and data entry.

Very organized with the ability to multi-task and meet strict deadlines without compromising quality.

Highlights

• Type 55 wpm

• Microsoft Office Suite, Lotus Notes, QuickBooks, ISET, McKesson, Kaseya, Linx, PASS, UNET, ORS

Experience

Enrollment Assistant Delta Dental- Alpharetta, GA

September 2013 to January 2014

• Update enrollment for new and existing clients using multiple systems and drawing from various data sources

• Review and interpret enrollment data received from group contacts

• Work with Account Executives and billing teams to resolve discrepancies

Clinical Administrative Coordinator

October 2012 to August 2013 United Healthcare- Dunwoody, GA

• Coordinated with members and health care providers to manage authorizations for health services

• Provided explanations on health plan benefits and exclusions to policy holders and providers

• Provided explanations to providers and members on claims payments, denials, appeals, and letters

• Investigated and processed claims for UB-04 and CMS 1500 claim forms

Customer Service Representative

June 2009 to December 2012 Wal-Mart Supercenter – Lawrenceville, GA

• Provided financial services, such as check cashing, withdrawals, money orders, and bill payments

• Processed international and domestic wire transfers

• Managed inventory and processed claims

• Performed cash audits and printed audit reports

Administrative Assistant Intern

December 2010 to June 2011 Alzheimer’s Day Center – Morrow, GA

• Verified insurance eligibility and submitted private and Medicare insurance claims

• Scheduled patient appointments and staff meetings

• Updated database and medical records

• Assisted management with ad hoc projects

Education

Clayton State University, 2011 Morrow, GA

Bachelor of Science Health Care Management

GPA: 3.0