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Customer Service Manager

Location:
Anniston, AL
Posted:
December 13, 2013

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Resume:

Phillip L. Johns

**** **** **** 256-***-****

Oxford, AL 36203 acbn58@r.postjobfree.com

QUALIFICATIONS

* ***** ** ******* / ******* management experience including management of the safety program for 300+ unit

members and inventory assets worth over $8 million

3 years of line supervision & lead technician experience for twenty-eight, $30 million F-16 aircraft

1 year of customer service & banking experience including direct sales, vault management, cash inventory

budgeting, cash ordering, cash receiving, drawer-balancing, and daily ATM replenishments

6 years of statistical data & inventory management experience analyzing trends in aircraft manufacturing and part

malfunctions

5 years of experience in coordinating and supervising of all inter-agency maintenance for assigned aircraft

2 years of experience in social media marketing for businesses. Facebook, Twitter, LinkedIn, and more

Served in Al Jaber AB, Kuwait, in support of Operation Iraqi Freedom

Inactive Secret Security Clearance

Airman Leadership School Graduate; Basic Training Honor Graduate; Multiple USAF Superior Performers Awards

Proficient in Eviews and Minitab Statistical Analysis Software; to include Regression Analysis

Training in Financial Management; to include Financial Statements, Capital Budgeting, and Risk Analysis;

Currently pursuing Financial Risk Manager (FRM®) certification

PROFESSIONAL EXPERIENCE

Assistant Head Teller 2009 - 2010

AOD Federal Credit Union

Duties Included:

Vault Management: Budgeting, Ordering, Receiving

Customer Service / Direct Sales

ATM Replenishment

Assisted Members with Routine Banking Needs

Led Relay for Life charity drive

Safety Program Manager / Inventory Asset Manager / Customer Service Supervisor 2007 - 2009

th

55 Aircraft Maintenance Unit - USAF

Duties & Selected Accomplishments:

th

Safety Program Manager for the 55 AMU; increased overall program oversight for unit with 300+ members

th

Assigned as vehicle NCO for 55 AMU; led a 25% increase in qualified personnel

Expert Trainer - hand selected as squadron hot pit certifier; led to 30% in qualified personnel

Customer Service Supervisor; manager of inventory worth over $8 million

Dedicated Crew Chief / Line Supervisor / F-16 Engine Run Technician 2003 - 2007

th

55 Aircraft Maintenance Unit - USAF

Duties & Selected Accomplishments:

Lead technician for all major projects and inspector for all other projects for twenty-eight, $30 million, F-16 aircraft

Clinched a 100% Fully Mission Capable rating for my assigned F-16 aircraft, beating the standard of 82%

Lead line supervisor for assigned unit in a Phase 1 ORE exercise; received perfect scores

Hand selected for numerous deployments; received multiple superior performer awards

EDUCATION

Bachelor of Arts, Economics/Business Management, Jacksonville State University

Applied Associate of Science (Aviation Maintenance Technology), Community College of the Air Force



Contact this candidate