Customer Service Manager
Resume:
Phillip L. Johns
Oxford, AL 36203 *******.********@*****.***
QUALIFICATIONS
* ***** ** ******* / ******* management experience including management of the safety program for 300+ unit
members and inventory assets worth over $8 million
3 years of line supervision & lead technician experience for twenty-eight, $30 million F-16 aircraft
1 year of customer service & banking experience including direct sales, vault management, cash inventory
budgeting, cash ordering, cash receiving, drawer-balancing, and daily ATM replenishments
6 years of statistical data & inventory management experience analyzing trends in aircraft manufacturing and part
malfunctions
5 years of experience in coordinating and supervising of all inter-agency maintenance for assigned aircraft
2 years of experience in social media marketing for businesses. Facebook, Twitter, LinkedIn, and more
Served in Al Jaber AB, Kuwait, in support of Operation Iraqi Freedom
Inactive Secret Security Clearance
Airman Leadership School Graduate; Basic Training Honor Graduate; Multiple USAF Superior Performers Awards
Proficient in Eviews and Minitab Statistical Analysis Software; to include Regression Analysis
Training in Financial Management; to include Financial Statements, Capital Budgeting, and Risk Analysis;
Currently pursuing Financial Risk Manager (FRM®) certification
PROFESSIONAL EXPERIENCE
Assistant Head Teller 2009 - 2010
AOD Federal Credit Union
Duties Included:
Vault Management: Budgeting, Ordering, Receiving
Customer Service / Direct Sales
ATM Replenishment
Assisted Members with Routine Banking Needs
Led Relay for Life charity drive
Safety Program Manager / Inventory Asset Manager / Customer Service Supervisor 2007 - 2009
th
55 Aircraft Maintenance Unit - USAF
Duties & Selected Accomplishments:
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Safety Program Manager for the 55 AMU; increased overall program oversight for unit with 300+ members
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Assigned as vehicle NCO for 55 AMU; led a 25% increase in qualified personnel
Expert Trainer - hand selected as squadron hot pit certifier; led to 30% in qualified personnel
Customer Service Supervisor; manager of inventory worth over $8 million
Dedicated Crew Chief / Line Supervisor / F-16 Engine Run Technician 2003 - 2007
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55 Aircraft Maintenance Unit - USAF
Duties & Selected Accomplishments:
Lead technician for all major projects and inspector for all other projects for twenty-eight, $30 million, F-16 aircraft
Clinched a 100% Fully Mission Capable rating for my assigned F-16 aircraft, beating the standard of 82%
Lead line supervisor for assigned unit in a Phase 1 ORE exercise; received perfect scores
Hand selected for numerous deployments; received multiple superior performer awards
EDUCATION
Bachelor of Arts, Economics/Business Management, Jacksonville State University
Applied Associate of Science (Aviation Maintenance Technology), Community College of the Air Force
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