Customer Service Manager
Resume:
Kelly Smith ************@*****.***
*** ***** **. #*** ***** Palm Beach, FL 33408 304-***-****
Professional Experience
Cowboy Up, Bluefield, WV
Assistant Manager
Handled all paperwork, and inventory control spreadsheets
Performed all data entry for club as well as payroll
Assisted in finding and booking new entertainment
Directed staff to ensure weekly goals were met
Responsible for Quality Control of both food and alcohol to be served.
Managed customer and staff issues on a day to day basis.
Hebert Plumbing, Lake Worth, FL
Office Manager 03/02 - 07/04
Overall customer service
Created and maintained more efficient ways of scheduling using spreadsheets
Managed a small office staff and between 15 - 20 plumbers on any given day
Assisted with negotiations with supply house
Payroll, accounts payable / receivables
Data entry as needed
Home Distillers Inc., Riviera Beach, FL
Executive Admin Asst. 10/01 - 03/02
Accounts payable / receivable
Created and maintained spread sheets determining cost and profit by day, month, year, and by sales
person
Resolved all customer issues or complaints
European Health Concepts, WPB,FL
Sales / payroll manager 01/99 - 11/01
Reconcile weekly sales reports
Handled all aspects of outside sales team consisting of 20 or more employess
Commissioned Payroll, accounts payable / receivable
Customer Service
Created and maintained spreadsheets using Microsoft excel
P & R Tile, Loxahatchee, FL
Apprentice to tile setter 01/98 - 12/98
Excelled at learning the trade from purchasing, design plans and installation
Anthony’s Italian Restaurant, Wellington, FL
Head Waitress 02/97 - 11/97
Staff schedules
Waiting tables
Winn Dixie, Wellington, FL
Kelly Smith ************@*****.***
135 Shore Ct. #101 North Palm Beach, FL 33408 304-***-****
Cashier 03/95 - 11/97
Cashier, customer service
Education and professional development
Wellington High School, Wellington, FL - Diploma
Palm Beach Community College - Completed course on Microsoft Excel
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