Sales Customer Service

Bryan S. Wright

***** ****** ******** ****, **. *6213 Cell: 913-***-**** **********@*****.***

OBJECTIVES

My immediate goal is to work within an organization committed to excellence, growth, and synergy. I wish to utilize my

professional experience, education, tenacity and work ethic to assist my employer in achieving their highest goals .

PROFESSIONAL EXPERIENCE

Surgical Specialties- Independent Sales Rep 2011-Present

Maintain a large sales territory ranging over 100 miles.

Inform surgeons of the clinical advantages our product lines offer.

Develop and maintain strong relationships with surgeons, physician assistants, nurses and office staff.

Provide instructional support and trouble shooting of instruments in the operating room.

Achieve and exceed goals set by manufacturers and distributors.

Document product usage for each case.

Execute billing and reordering procedures.

Negotiate price and quantities of products desired.

Display knowledge of anatomy, pathologies, procedures, and product nuances .

Milburn Golf and Country Club- Director of Sales and Marketing 2008-2010

Developed and executed the sales process.

Acquired sales exceeding budget that created an additional $400,000 in operating income annually.

Create and distribute marketing materials, manage website, and developed strategic e-mail campaigns.

Produce and manage the annual Sales & Marketing Department Budget using systematic analysis.

Identify market trends, conceptualize programs, and implement strategies to stay on the leading edge of our

market.

Process payments, create billing cycles, and maintain G/L account spreadsheet.

Provide monthly reports.

Develop lasting relationships for client retention.

A World of Tile- Sales Manager 2006-2007

Achieved promotion to management within 6 months.

Increased sales by at least $70,000 per month in 3 different locations.

Decreased product loss by over 20%.

Managed and trained a staff of 9-11 professionals on sales philosophies, product knowledge, setting and

conquering goals, customer service, company policies, creative design wo rk, and negotiations.

Created and managed relationships with multiple vendors, contractors, and customers by using professional

communication, and always following through on commitments.

Consistently hired, and developed quality employees who achieved sales goals, and career advancement.

Responsibly manage lean P&L statements that maximized profits.

UPS-Supply Chain Solutions- Industrial Engineering Technician 2004-2006

Special projects manager

Redesign call center floor plan

E-Mail Merger

Restructuring of call groups

Diagnose service challenges, and devise resolutions.

Implemented processes that improved productivity and cost savings.

Provided technical support.

Managed scheduling for 250 employees while balancing vacation needs, and potential overtime issues.

Compiled various reports on a daily to monthly basis for upper echelon management.

Preserve company standard of service with monitoring, coaching and team building.

EDUCATION

JCCC-General Studies/Business Management

Northeastern University-Public Affairs

Proficient using- Excel, Word, Visio, Publisher, ACT, Power Point, Adobe, Outlook, and Internet

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