Customer Service Training

ERNA A. OLLER-STRAUCH

*** ***** ***., ***. *

SO. SAN FRANCISCO, CA 94080

MOBILE: 925-***-****

HOME: 650-***-****

OBJECTIVE: To provide the highest quality of service; be proactive and seek best

practices and best solutions for customers for their trade compliance and

logistics needs. To be exceptionally current about on-going industry and

actions and to acquire up-to-date commodity specific knowledge to speak

with client industry language and address their transactional needs.

EDUCATION: Computer Learning Center, San Francisco, CA

Operating System Certificate

Skyline College, San Bruno, CA

General Studies

EMPLOYMENT HISTORY:

Employer: W. J. Byrnes & Co.

1111 Bayhill Drive, Suite 205

San Bruno, CA 94066

July 2006-Present

Title: Import Specialist - Logistics

Import Duties:

- Maintains compliance training as required via webinars, Informed Compliance

Publications, bulletins or memos from CBP or Other government agencies

regarding importation.

- Prepares entries in accordance with CBP Regulations

- Works with agents overseas with regards to customer routing

- Prepares and transmits OGA entries if required

- Prepares checks for release or recovery of documents and freight

- Confirms classification of new items with designated staff

- Prepares customer invoices timely

- Tracks and monitors import shipments until delivered

- Transmit FDA Prior Notice if required

- Review or obtain review for Trade Agreement eligibility

- Review or obtain review for ADD, CVD, Quota, Visa, DOT, FCC

Customer Service:

- Obtains clearance and delivery instruction

- Provides accurate quotations

- Assigns correct product category or tariff

- Handles customer inquiries promptly

- Sells additional services including insurance and bonds

- Keeps customer profiles updated

- Invoicing customers

Employer: KSI Corp.

839 Mitten Road

Burlingame, CA 94010

March 2003 – June 2006

Title: Import Clerk

Import Duties:

- Maintain compliance training as required

- Input a “Base File” upon receipt of pre-alert from overseas or document turnover

- Prepares entry papers from shipper’s invoice in accordance with CBP regulations

and regulations of other federal agencies involved with the importation of goods

- Files papers with CBP and arranges for payment of duties

- Prepare checks for release of documents

- Prepare customer invoice

- Tracks and monitors import shipments until delivered

Reference: Available upon request.

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