Sales Customer Service

LANCE MCCALLU M

************@*****.*** Home 913-***-**** Cell 913-***-****

**** *. ***** ******, ******** Par k, Kansas 66209

OPERAT IO NS M A NAGE M E N T

P rocess I mprovement P rofessional M anufactu ring Management Expertise

Seasoned Operations Manager leveraging 30+ years’ achievement in progressively responsible manufacturing

leadership roles to deliver bottom-line improvements in any environment. Adept at identifying organizational

weaknesses, introducing process improvements, and streamlining operations to save costs. Highly experienced

business leader who has built and redefined successful departments from the ground up.

A reas of Expertise:

STRATEGIC PLANN I NG – BUSINESS DEVELOPMENT – TEAM LEADERSHIP – M ANUFACTURING M ARKETS – REVENUE GROWTH – A UD IT ING &

COMPL IANCE T RACK ING M ATRICES – STAFF D EVELOPMENT & RETENT ION – PROCESS I MPROVEMENTS A ND D ESIGN – E L I M I NATED N ON -V ALUE

A DDED OPERATIONS COMPET IT IVE A NALYSIS – K PI S

PR O F E SS I O N A L EX P E R I E N C E

FILTRONET ICS – K ansas City, MO 1/2007 to 9/2013

PLAN T MANAGER

D irected all aspects of day-to-day operations while holding full-scope management responsibility spanning P&L,

customer relations, sales and collections. Effectively communicated business growth plans to staff and introduced

methods and technologies to lower cost and increase efficiency. Identified strategic partners and work to cultivate and

expand business relationships.

Provided hands-on leadership and guidance to 50+ direct reports across all areas of daily operations.

Increased overall on-t ime delivery by 17% and 20% over the last two years.

Improved quality acceptance level from 67% to over 98%.

Successfully prepared for and received ISO 9000 certification.

L ASER C YCLE /I NK C YCLE, I NC . – Lenexa, KS 2003 to 2006

Inkjet Manufacturing Manager

Managed 200+ inkjet and toner technicians, overseeing the inkjet cart ridge manufacturing operations. Produced and

developed manufacturing documentation (SOP’s) in the Engineering Services Group. Led recruiting, interviewing,

h iring, t raining, oversight and performance review.

Proposed, designed, and assisted in implementing the scanning and bar-coding systems used for checking-in

“empty” inkjet cart ridges into the plant, resulting in substantial cost savings.

Tripled output and efficiency of cartridge cleaning stations.

M ART IN SPROCKET G EAR, I NC – K ansas City, MO 2000 to 2003

A ND

R EG IONAL M ANAGER

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Responsible for management of Manufacturing Operations, Personnel and Sales in a 36,000 sq. ft.

Sales/Warehouse/Manufacturing facility. Sales territory included Missouri, Kansas, Northern Arkansas, as well as

I nternet sales. Product line consisted of Power Transmission and Material Handling products serving medium to

heavy industry.

Graphed Cycle of Success data and documented company processes to improve overall consistency and quality of

i nside sales operations.

PROCESS FLOW DYNAM ICS – Leawood, KS 1997 to 2000

CORPORATE TRA I N ER A ND C ONSULTANT

Contracted as a Corporate On-Site Trainer to The American Management Association International organization.

Responsible for curriculum creation and training design to cover: Process Improvement, Process Mapping, Project

M anagement, Lean Manufacturing, Business Re-Engineering, Basic Supervision, Facilities Management, Basic

OSHA, Time Management, Customer Service, Coaching and Counseling, Train the Trainer and Team Building.

Continued…

Clients included: The Amerix Institute, Federal Energy Regulatory Commission, United States Defense

I ntelligence Agency, Informix, Alumax, Lister-Petter, Keane Incorporated, and Sony Technologies.

Performed as Guest speaker at 1998 Missouri Quality Conference.

N ELLCOR P UR ITAN -B ENNETT – Lenexa, KS 1990 to 1997

P RODUCT ION M ANAGER

M anaged support and growth of 50+ assemblers in the manufacture of emergency oxygen systems for passenger

a ircraft. Primary duties included planning of production and development of workforce to maximize through-put of

p roduct lines. Extensive focus and prioritization were placed on process improvements and project management.

Planned and implemented a plant facilities t ransfer from California, and new employee t raining and workstation

development.

Streamlined operations, designed and installed an aircraft oxygen cylinder transfilling facility on site.

Developed process mapping and process improvement initiatives to increase productivity and efficiency.

C OLGATE -P ALMOL IVE – K ansas City, KS 1986 to 1989

P RODUCT ION SH I F T SUPERV ISOR

Led and directed unionized labor workforce of 150+ staff members in the formulation, packaging, and shipment of

homecare, and personal care liquid products.

Improved bottling line efficiency by 27% across 5 high speed filling and packaging lines in 1988.

Led Quality Circle groups resulting in improved quality and reduction of non-value added labor requirements.

Nationally recognized by the corporation in the CEO’s, “You Can Make a Difference!” Award Program.

B END IX A ERO /ALL I ED SIGNAL – Kansas City, MO 1981 to 1986

P RODUCT ION SUPERV ISOR

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Responsible for the supervision of five assembly and processing areas in the manufacture of non-nuclear

components for the U.S. Nuclear Arms Program. Specific areas included Heat Treating, Micro-Miniature

Assembly, Sheet metal fabrication and electrical mechanical assembly.

Improved overall quality levels and was awarded an “Excellent” rating from the Department of Energy during a

QUAS I I I quality audit.

PR O F E SS I O N A L PR O F I L E

Education U ndergraduate Coursework – W illiam Jewell College – Liberty, MO

M anufacturing Technology Coursework – Johnson County Community College –

Overland Park, KS.

Pursuing Certification for Lean Six Sigma Green Belt

T echnical Skills Windows 98/NT/XP/7 Microsoft Office Suite Microsoft Project Microsoft Visio Microsoft

Excel

J-Std Class 3 Electronic Assembly Certification. E xperienced with various mechanical

measuring devices, metal fabrication equipment and tools as well as design and fabrication of

tooling.

Skilled in the use of many hand tools and mechanical t roubleshooting.

I n terests H igh Performance and Antique Automobiles.

Recently earned Purple Belt in Shotokan Karate

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