Customer Service Manager

Megan Myers

*** *. ******** ***. *****, IL 815-***-****. **********@*******.***

OBJECTIVE

To obtain full time employment while I obtain my Master’s degree of Clinical Mental Health

EDUCATION

Bachelor of Art in Psychology May 2014

Minor: Family and Child Studies

Northern Illinois University Dekalb, IL

EXPERIENCE

Cashier, Stocker, Dixon Food Center, Dixon, IL- 2007 to 2010

• Trusted employee, worked with money in sums up to 1,000 dollars, and handled stock. Worked with

customers on the floor to make for a positive shopping experience.

• Trained four new employees on the computer system and customer service. Tended to 150-200 customers per

four hour shift.

• Counted drawer and was trusted to handle large quantities of money for company, closed store without

manager present, cleaned and restocked

Cashier, Stocker, Ace Hardware, Dixon IL -2010 to 2011

• Worked in a fast pace environment that was high pressure, relied on to stay positive and have exceptional

customer service.

• Diffuse issues with customer service on the floor.

• Trusted to handle money and money orders for the store, was called upon to complete odd end tasks,

cleaning, stocking, outdoor work

Server/Hostess, Thai Pavilion, Dekalb, IL -2011 to 2013

• Worked calmly and effectively in a fast face and high pressure environment, worked in a team oriented setting

and provided efficient service to patrons

• Trusted to handle money and count drawer, divide tips between other employees fairly and honestly, trusted to

open and close restaurant without supervision.

• Trained new employees on customer service and how to work proficiently and be productive in the work

setting. Was poised and patient with patrons and kept stable and strong during peak business hours.

PERSONAL EXPERIENCE

Illinois Counseling Association

• I have been a member of the ICA for the past two years, and have attended conferences to better my

understanding of the clinical mental health profession.

Loaves and Fishes, Dixon, IL St. Patrick’s Church

• Served Food to homeless and less fortunate, cooked food, and cleaned dishes, interacted with children and

adults for good company

Sauk Valley Community College Volleyball

• Earned Academic All American while on the team, achieved a 3.8 GPA while balancing volleyball and 18

credit hours of college level general education courses.

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