Service Customer

Gregory Hyatt

Information Technology and Services Professional

***********@*****.***

Summary

Looking at the job market. Providing 23 years electronics/mechanical experience, leadership skills, and

education of PLC.

Electrical Installation Technician equipped with expert problem solving and critical thinking

skills. Comfortable with even the most complex electrical system configuration techniques.

Technician skilled at all aspects of electrical installation and repair. Offers clients excellent

service and expert advice.

Reliable Electronic Technician with comprehensive knowledge of trade practices and

techniques. Offers exceptional communication skills and a commitment to high quality

service.

Experience

PLC Student at George Brown College at Hyatt Headquarters

July 2013 - Present (6 months)

Attending George Brown College online to complete the Programmable Logic Controllers Certification and

scanning the job market for the right match.

Service Manager at Image Solutions

2009 - 2013 (4 years)

Western NC and Upper SC -2010 BeiPros Elite National Service award for reaching and maintaining national

level benchmarks related to response time, total call process, training, and budgeting to near 52% benchmark

gross profit. Direction provider for 7 technicians, IT direction for 2 network pros, delivery and setup team,

and supervision over management of parts, supplies, and warehouse operations. Pre and Post sales support for

new and existing clients. Advanced, hands-on technical level of understanding, but not limited to: Sharp,

Kyocera, Hewlett Packard, Savin, Canon, Muratec, and Okidata electronics products. Exceed expectations in

department response time, productivity, team building and organizational skills. Conducting customer

satisfaction surveys, visits, and special research testing on suspect calls performed. Quality assurance on-site

inspections performed at client locations. Conduct communication, development, and evaluation meetings on

a weekly basis. Implementation of new revenue generating programs and Incentive programs.

Service Manager at G5

December 2004 - December 2009 (5 years 1 month)

Provided technical service and managed up to ten service technicians for networking, set up, refurbishment,

delivery, installation, troubleshooting, and maintenance of full line hardware and software. Prioritized and

assigned dispatch field service calls to appropriate technician to insure fast response time and client

satisfaction. Successfully exhibited a strong knowledge in application of diagnostic tools, service aids, and

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product schematics. Conducted weekly department meetings to increase production while maintaining low

level of error ratios. Responsibilities included monthly inventory and reporting of performance statistics and

presenting results to CEO. Trained and evaluated employee performance and productivity. Coordinated

hardware and supply delivery. Approved and monitored department invoices on a daily basis. Performed

routine inspection of technician company vehicles and inventory.

Volunteer Experience

Greeter at Life Song Church

2013 - Present (less than a year)

Audio-Visual Tech Team Member at Life song Church

September 2013 - Present (4 months)

Operate one of three cameras to provide audio-visuals to the auditorium and the internet. Operation and

production of the transitioning control board and communication and direction of the camera crew.

Test Scores

PLC MODULE 1

August 2013 Score:100%

OVERVIEW OF PLC HISTORY

PLC MODULE 2

September 2013 Score:100%

PLC CENTRAL PROCESSING UNIT

PLC MODULE 3

September 2013 Score:100%

PLC INPUT/OUTPUT SYSTEM

PLC MODULE 4

September 2013 Score:100%

PROGRAMMING TERMINAL & PERIPHERALS

PLC MODULE 5

September 2013 Score:100%

INSTALLATION AND MAINTENANCE OF PLC'S

PLC MODULE 6

September 2013 Score:93%

RELAY LOGIC AND CONTROL DEVICES

PLC MODULE 7

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October 2013 Score:97%

LADDER LOGIC PROGRAMMING

PLC MODULE 9

October 2013 Score:100%

PLC TIMERS

PLC MODULE 10

October 2013 Score:93%

MCR, ZCL,JUMP TO LABEL, SUBROUTINES TO RET W/JSR

PLC MODULE 11

October 2013 Score:100%

SEQUENCERS

PLC MODULE 12

November 2013 Score:97%

DATA TRANSFER

PLC MODULE 13

November 2013 Score:97%

PLC MATH FUNCTIONS

PLC MODULE 14

November 2013 Score:100%

PROCESS CONTROL

PLC MODULE 15

November 2013 Score:90%

DATA COMMUNICATION

Honors and Awards

Advanced Service Management

Pros Elite 100

February 2010

Discussed at length with top ranking company leaders the best practices in service department leadership and

presented national benchmarks and steps to obtain and sustain 52% GP. -Certificate

Courses

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PLC Student at George Brown College

Hyatt Headquarters

Programmable Logic Controllers

Independent Coursework

Electronics Engineering Technology III

Audio/Visual techniques

Projects

Good to Great Functionality

December 2009 to January 2013

Members:Gregory Hyatt

Winter of 2009 accepted a position to take a very poorly organized department and molded, organized,

staffed, and created the desirable, professional business culture that functions at national benchmark levels

and stabilized.Mission accomplished in 30 months.

Languages

Spanish I and II 1986 1987

Skills & Expertise

Electro-mechanical

Electronics

Maintenance Management

Staff Supervision

Management

Customer Service

Service Management

Service Delivery

PLC Allen Bradley

Technology

Technical Support

Mechanics

Farmers

Automation

Automobile

Project Planning

Project Coordination

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Project Management

Financial Analysis

Financial Reporting

Financial Modeling

Finance

Managerial Finance

Performance Benchmarking

International Benchmarking

Benchmarking

Shopfitting

Store Remodels

Fishing

Guns

Shooter

Father

DADS

Husband

Christianity

Singing

Photojournalism

Hardware Installation

Equipment Installation

Customer Satisfaction

Customer Retention

Customer Experience

Technical Assistance

Military Experience

Military Training

Military Aviation

Peace

Love to Learn

Knowledge Sharing

Knowledge Discovery

Education

George Brown College

Programmable Logic Controllers Allen Bradley Certification, Automation Engineer

Technology/Technician, 2013 - 2013

Greenville Technical College

Electronics Engineering Technology, Electromechanical Engineering, 1991 - 1993

Lowery AFB USAF

Precision Measurement Electronics Labratory (PMEL), Advanced Electronics, 1987 - 1990

Activities and Societies: CLASSIC CAR CLUB, FRISBEE FOOTBALL, AIR SHOW HOST, TRAVEL

TOURIST

Greer High School

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College Prep Courses, College/University Preparatory and Advanced High School/Secondary Diploma

Program, 1983 - 1987

Activities and Societies: PHOTOGRAPHER, JOURNALIST, MARCHING BAND, WOOD WORKING,

THESPIAN,WRESTLING, TRACK, FFA

Interests

Educating, mini farming, photography, technology, survival

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Gregory Hyatt

Information Technology and Services Professional

***********@*****.***

Contact Gregory on LinkedIn

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Contact this candidate