Customer Service Sales

Ashley C. Dukes

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Ashley C. Dukes

**** *. ******** ******, ******* Ks 672**-***-*** 1369 *********@*****.***

PROFESSIONAL SUMMARY

Highly motivated customer service associate with sales experience.

Key Strengths

Dependable Friendly Self Motivated

Responsible Hospitable Competitive

Team Player Leader Quick Learner

PROFESSIONAL EXPERIENCE

Olive Garden, 2641 N. Maize Road, Wichita Ks

Server/Hostess 07/12 - Current

Exceptional customer service

Attention to detail – being aware of my guests needs

Handle customer concerns

Cross sell

Replenish condiments

Maintain restaurant cleanliness

Legacy Bank, 8725 W. Central Ave, Wichita Ks

Teller 10/13 – 12/3/13

Ran cash drawer and balanced all cash drawer as opening and closing teller

Cash checks and pay out money after verifying that signatures are correct, that written and

numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Enter customers' transactions into computers in order to record transactions and issue

computer-generated receipts.

Prepare and verify cashier's checks.

Resolve problems or discrepancies concerning customers' accounts.

Explain, promote, or sell products or services such as travelers' checks, savings bonds,

money orders, and cashier's checks, using computerized information about customers to

tailor recommendations.

Perform clerical tasks such as typing, filing, and microfilm photography.

Carry out special services for customers, such as ordering bank cards and checks.

Compute financial fees, interest, and service charges.

Compose, type, and mail customer statements and other correspondence related to issues

such as discrepancies and outstanding unpaid items

Goodwill Industries, 3737 N. Maize Road, Wichita KS 11/08/11 – 03/15/12

Sales associate

Ashley C. Dukes

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Greeted & assisted customers in person and by phone

Ran cash drawer and balanced all cash drawers as closing associate

Inspected, organized & priced merchandise

Rearranged store displays

Sold gift cards

Maintained store cleanliness

Outback Steakhouse, 233 S. Ridge Rd, Wichita KS 03/17/11 - 12/31/11

Hostess

Trained new hostesses

Greeted & seated customers

Managed the seating board

Directed hostesses on seating arrangements

Accepted phone reservations

Managed customer concerns

Prepared restaurant opening duties

Maintained restaurant cleanliness

Prepared silverware and napkin arrangements

EDUCATION

Maize High School Maize KS 2012 Graduate

PROFESSIONAL AFFILIATIONS

Kansas Association for Youth

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