Quality Assurance Project Manager
Resume:
Douglas M. Schiano Unit ***4
Smyrna, GA 30080
*********@*****.***
LinkedIn: http://www.linkedin.com/in/dougschiano
OBJECTIVE
Insightful, exuberant leader bringing innovative solutions to budget minded business leaders. Always looking
forward, vision and strategy drive my creative engine. Value is the all elusive element and continual enhancements
and product innovation while minimizing cost, optimizing margins and price is a win win situation for both the
business and the customer. Continual enhancement of new experiences and develop skills to meet the needs of co
workers, business leaders and customers.
EXPERIENCE
3 Sol Technology Consulting, Inc. Smyrna GA MAY 2012 – Current
Owner/COO
Launched a managed services company to provide small businesses with one source for all non core functions.
Starting with IT infrastructure and web presence, created enterprise solutions to work within a business owners’
budget.
• Changed business model from break fix/retainer to managed service resulting in an average existing customer
value increase of 50% and an increased customer base by 25% while increasing monthly recurring revenue by
300%. As well as created new products and continually evaluated existing products to increase revenue and
create new revenue streams.
• Drove marketing message and collateral design which led to increased sales opportunities.
• Responsible for day to day business operations including payroll, HR and Company Policies, employee
management, daily and monthly accounting and vendor management.
Cox Communications Atlanta GA MAR 2012 – MAY 2012
QIS - Contractor – Enterprise QA Engagement and Support
Responsible for the creation of test strategies and testing timelines while working closely with business owners,
enterprise architects, application developers test teams and third party vendors.
• Develop and manage test strategies for iAO (IP Additional Outlet) application for iPad, Mac computers, PC
computers, and Android devices.
• Work with cross departmental leadership to coordinate software development, quality assurance testing and
product release.
• Create test plan timeline estimates for complete test cycle of application release.
• Work with third party vendors to coordinate test strategies.
MedAssets Atlanta GA MAY 2011 – DEC 2011
QIS - Contractor – Senior Data/Quality Analyst
Identify data and process issues for MedAssets Data Ingress and AutoCoding systems. Perform analysis on proof of
concepts while working closely with business owners, enterprise architects and application developers.
• Write basic/advanced T SQL to analyze, test and export data
• Work closely with system architects and application developers to meet the needs of business owners.
• Performed Data Analysis and Mapping on customer data utilizing in house ETL software.
• Subject Matter Expert in MedAssets’ Data Ingress process; comprising of data acquisition, data conversation,
and data output.
• Develop test plans, scenarios and test cases utilizing the Agile SDLC.
Autotrader.com Atlanta GA JUL 2008 – MAY 2011
Contractor - Business Analyst July 2009 – May 2011
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4805 West Village Way
Douglas M. Schiano Unit 1304
Smyrna, GA 30080
*********@*****.***
LinkedIn: http://www.linkedin.com/in/dougschiano
Identify data and process issues for AutoTrader’s MDM system. Perform analysis on business needs and provide
solutions while working closely with business owners, enterprise architects and application developers.
•Write basic/advanced PL/SQL to analyze and export MDM data. Review SQL for stored procedures and integrated
SOA services.
•Member of the MDM data governance, process evaluation and data model group, responsible for making and
implementing recommendations to improve the data model, integrity, standards and processes for the MDM
database.
•Focus on Java and SOA based web apps with expertise working with software engineers/developers, program
management resources and business owners.
•Subject matter expert for AutoTrader’s Customer Master and Employee Master Databases as well as data flow to all
enterprise systems.
•Excel at collaborating with the business stakeholders to initiate and foster relationships with business process
owners to understand business requirements, develop a common view of their business strategies, priorities, and
scope.
•Identify appropriate business architecture components to support the business strategy. Understanding of the
software development lifecycle and general IT constraints.
•Elicit requirements from Product and Business partners and produce business requirement documents, process
flows and business justification documents.
•Write technical and system requirement documents from business requirements documents.
Autotrader.com Atlanta GA
Contractor - Quality Assurance Analyst July 2008 – July 2009
Supporting the development and deployment of the new AutoTrader.com social media website
AutoTraderClassics.com. Working with the Business Analysts and Developers on Defect tracking and analysis as well
as manual and automated testing. Testing focuses on new state of the art Web Applications as well as SQL/Oracle
integration to ensure accurate, prompt and reliable vendor communication.
•Assisted in the Business Requirements gathering for the social media admin tool (ATX Community Admin Tool).
•SME in ATX Back Office processes and data flow.
•Wrote advanced PL/SQL to verify application data properly stored in database systems.
• Lead QA Analyst for 6 initiatives covering back office, admin, reporting, BI, B2B and consumer applications.
Responsible for creating test plans, creating, reviewing and assigning test cases and timelines. Member of 4 QA
test teams responsible for creating and executing test cases for data migration BI and consumer applications.
• Responsible for maintaining, assessing and triaging the ATX Issues list during the Software Warranty period. Met
with all levels of management on a daily basis to provide status updates and prioritization.
Lodgian Inc Atlanta GA JAN 2006 - JUL 2008
Quality Assurance Analyst
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4805 West Village Way
Douglas M. Schiano Unit 1304
Smyrna, GA 30080
*********@*****.***
LinkedIn: http://www.linkedin.com/in/dougschiano
Test and Manage Oracle Financial Database and In house Applications and Reports for one of the largest hotel
franchisers in the US.
• Reviewed, evaluated and presented Automated Test Tools, IT Project Manager for Procurement Enterprise
Purchasing Administration and Sales Analysis Lead Tracking applications; responsible for all aspects of
documentation, training, product development and product roll out
• Sole QA analyst supporting 3 application developers, 1 web developer and 1 DBA all working on separate
initiatives. Responsible for functional and regression testing of proprietary operation applications for sales,
finance, HR and accounting including Oracle Financial Database (HRMS, AP, GL)
• Develop test plans and test cases and performed Prototyping, Usability Analysis and Design Layout on all
requested Products.
• Prepare and maintain documentation pertaining to programming, systems, operation and user documentation.
• Reviewed, evaluated and presented Automated Test Tools, default/issue tracking and test case management
software to management. Implemented and managed default/issue tracking and test case management software.
Yahoo! Atlanta GA AUG 2004 - DEC 2005
Contractor - Quality Assurance Tester
Test Yahoo! Music Engine (YME).
• Worked remotely with geographically diverse QA and Development teams
• Responsible for creating and executing manual and automated tests for the YME thick client and Yahoo! Music
website.
• Provide usability feedback for user interaction and application responses.
• Actively participate in YME user online feedback group, providing high level solutions for unique user issues.
• Played with various MP3, USB devices and Apple iPods to ensure compatibility with YME. Ripped and burned
music in various formats and bitrates.
Worldspan, Atlanta GA MAY 1999 - FEB 2004
Senior Technical Sales Specialist August 2002 - February 2004
• Established and maintained effective relationships with customers to ensure customer satisfaction.
• Analyzed and to integrate customers’ booking solutions with Worldspan’s fares and pricing systems to work
within customers’ budgets and worked with cross departmental teams to implement solutions.
• Developed ad hoc applications for billing and product demos/mock ups
• Provided technical consultation services to both Worldspan account managers and Worldspan third party vendors
and last level of support for customers after all other channels were exhausted; resolved the situation or
provided new solutions.
• Responsible for finalizing contract negotiations and developed SLAs and SOWs for Worldspan’s cruise fare and
pricing application with cruise suppliers.
Worldspan, Atlanta GA
Senior Programmer Analyst September 2000 – presented solutions August 2002
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4805 West Village Way
Douglas M. Schiano Unit 1304
Smyrna, GA 30080
*********@*****.***
LinkedIn: http://www.linkedin.com/in/dougschiano
• Group Lead responsible for project assignment, problem resolution, project deadlines, and Time Management
(NIKU) for a team of 4 during the second quarter of 2002.
• Developed, documented, published, trained, marketed and received management approval on new
departmental testing procedures and user request process for automated LoadRunner testing (completed within
1st Quarter)
• Part of team responsible for the development of a web portal for functional and regression testing. Provided
business and functional requirements for web portal.
• Write test plans, test result reports, design and create scripts to conduct automated tests for Worldspan
products while meeting product timelines and mentored co workers in developing scripts and understanding
LoadRunner application.
• Developed WinRunner scripts to perform regression and functional testing and developed custom scripts to
add additional logic to mimic users and assisted in manual testing as needed.
Worldspan, Atlanta GA
Programmer May 1999 – September 2000
• Developed Fares and Pricing application utilizing the assembler coding language.
• Fixed defects and cleaned up unused code
• Lead programmer on small development project
EDUCATION
MBA, ECommerce May,
2005
Georgia State University, Atlanta Georgia
BS, Computer Science May, 1999
Mercer University, Macon Georgia
SKILLS
Computer Assembly, C/C++, HTML, JavaScript, Pascal, SQL, PL/SQL, T SQL, TPF C, TPF Assemble, VBA, VB,
Languages VBScript, XML, JAVA(review only)
Applications Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, Microsoft Word, Microsoft 365, Microsoft
Project, Internet Explorer, Firefox, Chrome, Oracle, Microsoft Access, LoadRunner, WinRunner,
TestDirector, Quality Center, Windows Media, Player, iTunes, Ghost, QATraq, Bugzilla, SQL
Navigator, PL/SQL Developer, Microsoft Sql Server Management Studio, Tibco
CLE/iProcess/BusinessWorks
Operating UNIX/Linux, Windows XP/7/8
Systems
Ot h er Staff Training, PC Projects, Product Testing, Data Gathering, Data Acquisition, Consulting, Working
Virtually, Project Management, Mainframe Projects, Product Design, Research, Customer Service,
Meeting Facilitation, Mainframe/PC Interface, Product Documentation, Discrepancy Resolution, MP3
Players, Apple iPods/ iPads, Android, MDM Principles, Stored Procedures, Triggers, Code Review,
Test Case Review, Test Case Creation, Test Plans, Data Analysis, Contract Negotiation, Employee
Management, Policy Creation, Geographically Diverse Workgroups, Cross Departmental Teams,
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4805 West Village Way
Douglas M. Schiano Unit 1304
Smyrna, GA 30080
*********@*****.***
LinkedIn: http://www.linkedin.com/in/dougschiano
Customer Growth, Third Party Vendors
Page 5 of 5
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