Customer Service Technician

Jo Philbrick

**** **** ***** ***** - *********, GA 30813

*********@*****.*** - 770-***-****

Experience working and communicating with individuals to ensure their needs are met

• Conflict Management

• Communication

• Understanding of Mental Disabilities

• Cultural Diversity

• Inventory stocking and ordering

• Understanding of factors placing children and adults at risk

• Patient Care

• Assessments

• Working with small groups providing educational and recreational activities

• Understanding of HIPAA Regulations

• Customer Service

Work Experience

Patient Care Extender/ Mental Health Technician

Trinity Hospital of Augusta

Augusta, GA

September 2012 to September 2013

Patient Care Technician

North Fulton Regional Hospital

-

Roswell, GA

November 2007 to November 2008

Assistant Manager

Hardees

-

Marietta, GA

June 2000 to April 2002

Education

BA in Social Science and Education

Ashford University -

Clinton, IA

2010 to 2012

Associates of Elementary Education in Education

University of Phoenix -

Phoenix, AZ

2008 to 2010

Patient Care Technician in Patient Care

Everest Institute -

Marietta, GA

2006 to 2007

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