Manager Project
Resume:
Jennifer Stephens
********.************@*****.***
SUMMARY
PROFESSIONAL WITH OVER TEN PLUS YEARS' EXPERIENCE IN HUMAN RESOURCES.
PROCESS AND PROCEDURE DRIVEN WITH THE ABILITY TO FACILITATE AND MANAGE
RESOLUTION OF COMPLEX ISSUES ABILITY TO MANAGE MULTIPLE PROJECTS WITH
VARIOUS TIMELINES, SCOPE AND RESOURCES. CUSTOMER SUPPORT EXPERIENCE
ENABLING DEEP UNDERSTANDING OF EFFECTIVE SERVICE ESCALATION AND RESOLUTION
PROCESSES. EXPERIENCED TEAM LEADER AND TEAM PLAYER.
Professional Experience
DELL, INC 2/2012-11/2013
Global Talent Acquisition Mergers & Acquisitions Operations Analyst
Responsible for all acquisition metrics and executive reporting related to
talent acquisition. Responsible for PMO for M&A team. Report to TA Director
o Participated in over 7 acquisitions leading the analytics and metrics
reporting for 4 from due diligence to integration
o Partner with Global TA M&A Project Manager to drive efficiency during due
diligence and integration
o Create and Design custom weekly Dashboards on progress to plan against
hiring ramp strategy
o Create and Design global and regional metrics for executives in a monthly
and quarterly cadence
o Prepare weekly Operations report with detailed information on requisition
activity and movement as well as new hire statistics
o Utilizing Talent Acquisition analytics and tools to create clear and
concise reports for stakeholders.
o Created an in depth budget tool to define the cost associated with
integration versus other cost associated with recruiting for a new
acquisition.
o Participate in executive meetings to discuss metrics and escalation
issues that arise
o Lead discussions on ways to improve processes and streamline efforts
o Engage group conversations and team building exercises
o Apply PMO best practices for project management, governance, and status
reporting
o Define program and project management schedules, deliverables, and key
milestones
o Responsible for measuring project/program success and reporting to key
stakeholders on status and goal attainment
Hewlett packard, Plano, TX 1/2007-10/2011
New Business Resource Mgmt & Consulting - Staffing Compliance Consultant
o Core member of team that developed Business Intelligence database and
tools. Work on identifying, extracting, and transforming raw data into
meaningful and useful information used to enable more effective
strategic, tactical and operational decision-making
o Core member of team developing and implementing new PMO. Including
standards, processes, templates and PMO handbook
o Provide Tier 2 support for Staffing related questions/requirements
associated to Outsourcing deals that relate to Staffing Compliance
(inclusive of all deal types)
o Partner with Labor/Employment Legal and Global HR Business Development to
maintain updates to the standardized master document that provides MSA HR
language used by the consultants for sales pursuits
o Trained and mentored new team members on Agency Contractor policies and
procedures as well as the Global background investigation and drug
screening country requirements and business needs
Global HR MADO Staffing - Program Manager
o Global HR MADO Staffing point of contact for all Outsourcing deal related
Staffing compliance requirements, requests, and queries
o HR MADO Staffing Compliance Reporting & Tracking
o Partner with Region HR MADO Staffing Leads on regional Outsourcing deal
related Staffing compliance requirements requests, and queries
o Implement tools and processes to support and ensure compliance with
Outsourcing deal related new hire Staffing Screening requirements
o Update and Improve background investigation/drug screening global
inventory tool
o Lead improvement projects and initiatives focused on HR MADO Staffing
Compliance
Program Professional Consultant (Tapfin, Vendor Management for Hewlett
Packard)
o Establish and develop manager relationships with HP and expand existing
manager relationships to ensure maximum customer satisfaction
o Manage the day-to-day Vendor Management operations for HP, which include,
implementation and management of the requisition process for HP,
prioritization of orders and requisitions
o Exercise screening techniques that ensure only high-quality candidates
are forwarded to the HP manager's for review and coordinate the candidate
interview process on behalf of the hiring managers.
o Successfully negotiate the bill rates to ensure that they are aligned
with current market rates and closely related to the necessary job
criteria
o Confirm assignment logistics between hiring manager and supplier
regarding the Agency Contractor's assignment information (start and end
date, location, rates, hours, etc.)
o Gather feedback from HP manager's about Agency Contractor
progress/performance, and responsible for ensuring resolution to the day-
to-day issues among the Agency Contractor population and escalate
anything needed to Global Supply Chain Services
o Track Agency Contractor new hires and terminations to assure integrity of
system data for reports, etc.
o Assist appropriate individuals, including MP Operations and HP's Approved
Suppliers to ensure timely collection of receivables
o Training and administration of HP's software, SmartLabor, to HP manager's
and vendor supplier users
Human Resource Manager (Global Recruiting/Infrastructure & Contractor
Services)
Purchaser and resource manager of contract labor resources for engagement
on information technology and professional services contracts that EDS
wins, is responsible for staffing, and maintaining with qualified personnel
throughout the Northeast region of the U.S.
o Acclimated new EDS hiring managers to the process of purchasing
outside/contract labor to include staff augmentation, professional
services, etc.
o Worked with EDS Hiring Managers to submit requisitions & purchase orders
in eServices for outside/contract labor. Qualify and quantify against the
rate card for all requisitions to ensure maximize bill rate savings
potential.
o Assisted in the contractor recruiting process by screening candidate
submittals, reviewing candidate resumes from suppliers for best match,
and that they meet published bill rate requirements.
o Worked with the contract labor prime suppliers regarding the EDS Prime
Supplier program sub arrangements. Evaluate, monitor and optimize
supplier performance.
o Provided guidance to contract labor suppliers and EDS Management to
ensure compliance with Background Investigation and Drug Screening to
minimize potential hiring risk in EDS or client environments.
o Mitigated exposure by providing guidance and expertise to client delivery
teams relevant to contingent staff contract labor co-employment concerns
and risks.
o Provided client delivery teams with key deal support of new client
business. Deals of which on occasion were in excess of 1 billion in gross
sales. Support includes coordination activities of all in-scope
contractors transitioning to EDS, the human resources element, and the
financial details required to meet client deadline and date of EDS
financial responsibility.
Accomplishments:
. Successfully managed and completed the transitioning of 154 contractors
for Bristol-Myers Squibb and 72 contractors for Shell Oil in support of
at least 2 million in new revenue to EDS.
. Improved and implemented new contractor raise requests guidelines which
require more detailed business justification and a higher level of
approval. This is more in line with company employee raise guidelines
and reduces the average contractor raise to 3% or less annually.
. Facilitated and managed ERO contractor process in 2007/2008 and
implemented new process flow for continual maintenance.
. Created and published presentation of streamlined new business
transition process outlining different team roles and responsibilities
to Contractor Services, HR Business Development, and Supply Chain
Management.
. Managed cost savings for my region in the amount of $1.3 million on new
contractor labor YTD thru August 2008.
Tenet Healthcare corporation, Dallas, TX 10/2003-12/2006
HR Administrator, Corporate Human Resources
o Developed and implemented the requisition process for corporate
recruiting and executive recruiting departments.
o Coordinated and prepared Offer Letter Requests for all corporate
employees as well as processed all background checks and drug screen
results.
o Worked with corporate communications to recreate new hire packets with
consistent logos and easy to use checklists to streamline the on-boarding
process.
o Manage preferred vendor list and negotiated fees with non-preferred
vendors.
o Successfully created, developed, and launched a new Employee Referral
Award program for Corporate and Patient Financial Services resulting in
companywide implementation
Recruitment Specialist, Executive Recruiting
o Worked directly with executive level candidates to schedule travel and
prepare interview itineraries.
o Administered quality and customer service surveys for the department
o Facilitated the recruitment process on special recruiting projects i.e.
Government Programs Recruiting Project.
o Managed preferred vendor list and negotiated fees with non-preferred
vendors.
o Utilized Taleo to search and pre-screen candidates
Education
BA, STEPHEN F. AUSTIN STATE UNIVERSITY, NACOGDOCHES, TX
Contact this candidate