Project Manager Customer Service

WAYNE WELTY

***** **** ****** *****, ***** Grove, MN 55311 (H) 612-***-**** (C) 612-***-**** ***********@*****.***

professional summary

Collaborative Manager emphasizing commercial and residential projects. Comprehensive background includes

20 years in trade project planning and development. Trained extensively in all trades with particular emphasis

on HVAC and process refrigeration. If the project requires timely and cost effective installation I get it done as

seamlessly as possible. i can estimate, implement, and execute.

I possess solid knowledge of the various software reporting tools: Excel, PP Word.,

I can also estimate cost, including a detailed analysis of labor, including subcontractor costs, materials etc. I

can visualize the job from beginning to end anticipate and correct or plan.

I can certainly manage direct reports, but enjoy being self motivted and have a propensity to develop new

business through relationships. I speak the language. I have solid contacts in 4 states where I have done large

project bid work and installation.

skills

Project Section Training Section

New Business development keeping the brand "top of

Sales Force inside and outside. As product technical

mind" in the minds of potential clients.

and installation expert, I developed the training

material and presentations tailored to each functional

Project development and planning cost formulation,

unit. This also included customer service

timeline, strategic business 'fit" analysis etc. Basic

representatives and the call center.

bid preperation.

Served as new product trainer and became the

product expert on each manufacturer's new offerings.

Negotiations Utilized various strategies to achieve the

goal and satisfy the stakeholders at the same time.

Served as field troubleshooter if issues installation or

operational issues arose. Worked well with customers

and technical support where I could access it.

Process development Visualized the various trades,

and corresponding roadblocks or bottlenecks and

adjusted accordingly. Communication was key.

Logistics management Each subcontractor had to

submit a plan with materials, labor and timeline. Trust

but verify works well.

work history

Project Manager Mar 2008 Sep 2012

Home Service Plus CenterPoint Energy Minneapolis, MN

Spearheaded the Metropolitan Airports Commission (MAC) project by formulating our cost number over

the life of the project (19M over 4 years) that resulted in the winning bid.

I did this on my own initiative, and then was named project manager.

Revenue was between 800k and 1.2MM per month over the 4 years Managed 27 HVAC installation crews

(subcontractors) also designed Excel workforce (crews) calculator to fit the specific project.

Included 9 full time electricians and miscellaneous subs as well.

Negotiated with primary (MAC government contracts), Secondary PM (Kraus Andersen) as well

subcontractors and legal representatives for all.

No Issues less than 1/2 of 1 percent corrections on 3000+ major residential HVAC jobs over 4 years.

Added 2MM/year revenue and great cash flow.

Estimated and bid a steam boiler for MAC as well over 150k.

No issues with that installation.

Various other smaller projects from bid to completion.

Contracts negotiator both government and private sector.

Quality Assurance Supervisor Feb 1999 May 2013

CenterPoint Energy Minneapolis, MN

Developed the first Q/A process for sales and installations of HVAC equipment.

Solved external issues through negotiation and risk management.

Products expert if we sold it I know inside and out...had to to do the job correctly.

Developed various additional processes to integrate customer service to benefit both the brand and the

customer alike.

TRAINING FUNCTIONS

Sales force/Subcontractor training. As lead product technical expert, I prepared and delivered the

training to increase profitability and customer satisfaction. Key to consecutive JD Power awards.

Prepared and delivered technical training on new processes and business environment

changes/requirements.

education

Bachelor of Arts: Economics and Business Management 2006

Augsburg College Minneapolis, MN

Magna Cum Laude graduate with a double major in Business Economics and Business Management.

I did this through work reimbursement in the Augsburg College Weekend College Program.

I was typically selected as small group leader, and was appreciated by piers and professes alike. I was all

business if you will.

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