Customer Service Health Information

Location:

Posted:

December 11, 2013

Jesus Blass

Objective

Seeking a Challenging Position of Health Information Specialist

A highly motivated Health Information Specialist with vast experience in retrieving, filing, and maintaining a high volume of

patient records including filing loose sheets and maintaining electronic hospice patient records; coordinating and tracking of

Health Information and Benefit Insurance Providers. Maintaining compliance and security of patient confidentiality.

QualificATIONS

• More than nine years of experience as Health Information Technician.

• Deep knowledge of administrative and clerical procedures and systems such as physician orders processing,

managing patient files and records, and other office procedures and terminology.

• Comprehensive knowledge of principles and processes for providing customer services. This includes customer

needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Extensive ability to complete routine paperwork.

• Excellent skills in the use of operating basic office equipment, such as personal computers, photocopy machines,

FAX machines, telephones, etc.

• Exceptional ability to maintain quality, safety, and infection control standards.

• Sound ability to follow routine verbal or written instructions.

• Considerable experience with the Allscripts/Misys Hospice program.

• Highly effective communication (written and verbal) skills.

Employment History

Health Information Specialist, San Diego Hospice 10/11/2004 6/21/2013

Process and analyze all electronic supplemental orders and care plans for physician signature.

- Track and maintain patient re-certifications for benefit providers.

- Track physician signatures on all electronic orders and care plans.

- Create electronic order runs on a daily basis.

- Coordinate with staff nurses and physicians to ensure the quality of the patient orders.

- Maintain data base with the mailing addresses of contracted community physicians.

Health Information Temp, SoCal Staffing 8/15/2002 10/7/2004

- Health information filing clerk

- Shipping/receiving clerk

- Customer service representative making Spanish survey calls

Shipping/Receiving Clerk, Integra NeuroSciences 11/27/2000 7/11/2002

- Processed all incoming/outgoing inventory

- Cataloged and maintained raw materials for the assembly plant

- Packaged shipments of finished products to hospitals and clinics (both domestic and international)

Activities

- Avid recreational golfer

- Amateur chef