Information Posting

SHELIA ELLIS

Houston, TX * ********@***.*** * 832-***-****

Human Resource Professional with extensive experience in Employee Relations and Conflict Resolution

with strong communication skills and the ability to perform task and manage numerous projects ensuring

operational continuity of departmental activities

PROFESSIONAL EXPERIENCE

RESCARE/WORKFORCE SOLUTIONS, LAKE JACKSON, TX

Supervisor, June 2013-September 2013

• Supervised office staff to ensure operational accountability and compliance with Workforce goals

• Monitored and reviewed staff progress by reviewing weekly office performance reports

• Coached and mentored staff to ensure they are properly trained in policies and procedures

• Exercised judgment within defined policies and procedures

• Promoted individual and professional growth by assigning needed training to increase competency skills

so organizational goals are achieved and they are efficient in meeting changing customer demands

• Provided day to day feedback through frequent observations of work performed

• Maintained an open door policy in order to effectively recognize and find solutions to office problems in

office operations so solutions can be quickly implemented

• Clearly communicated expectations to line staff so they are better able to delivery all possible resources

to customers

• Participated in conference calls with other office managers and supervisors so changes in policies can be

interpreted, analyzed and disseminated to office staff

• Outreached and performed presentations to local school high schools in the community informing of

Workforce Solutions Youth Services for recruitment purposes

NEIGHBORHOOD CENTERS/WORKFORCE SOLUTIONS, HOUSTON, TX

Personal Service Rep/Counselor, April 2010-June 2013

• Department Team Leader that provided one-on-one assistance in the department to new

And existing employees

• Provided one-on-one career counseling to customers to assess and determine financial aid

• eligibility

• Assisted customers with a detailed plan for identifying jobs using their skills and detailed Labor

• Market Information

• Screened and recruited job applicants for employment based on specific eligibility criteria

• Guided customers in identifying work, career and employment goals to education levels

• Ran weekly Managerial Performance and Compliance Reports weekly for departmental

distribution

• Assessed and determined financial aid eligibility for Workforce Solutions grants and scholarships

• Promoted Workforce Solutions services across multiple platforms which include high school job

fairs, career days and professional events

• Oversaw follow up activity on customers enrolled in various training activities

• Enrolled and provided mentor-ship to youth customers in programs that prepare them for college

or employment

AIG/CHARTIS INSURANCE / TRAVEL GUARD, HOUSTON, TX

Claims Examiner, United Kingdom, August 2009-Dec 2009

• Reviewed and handled 8 different policies in the United Kingdom for coverage,

benefits, limits and exclusions

• Handled various travel and medical policies and related claims submitted by insured

• traveling in The United Kingdom and other countries

• Reviewed cost and allowable customary fees for reasonableness depending on carrier and

• geographic area making determination of acceptance or denial of claims

• Made currency conversions base on geographical area traveled

FARMERS INSURANCE, HOUSTON, TX

Litigation Specialist, July 1983- Dec 2008

• Successfully mediated cases to resolution prior to trial and maintained over 100%

settlement efficiency within the Liability department

• Testified in Trials pertaining to Civil Litigation

• Trained new employees and performed supervisory duties in absence of

Office Supervisor

• Investigated and identified large exposure cases for potential additional coverage

and/or contractual indemnity in the areas of Commercial General Liability, Auto

Liability, Dental Malpractice, Child Molestations and Apartment Liability

• Interpreted rules, policies and regulations in day to day department operations

• Conducted difficult coverage and liability investigations which included in-depth policy

interpretations and research of issues of case law

• Accurately analyzed information, evaluated exposure and developed resolution strategies on claims

Sr. Commercial Liability Specialist/Worker’s Compensation Specialist

• Achieved 100% settlement efficiency within the department

• Assisted in training of new employees and performed supervisory duties in absence of

supervisor

• Successful in achieving lowest cost per claim in Liability department

• Conducted detailed coverage and policy interpretation and investigation on

Commercial General Liability, Garage Liability and Professional Liability

• Conducted field inspections to premises after a loss to determine cause, conditions and

discussed recommended changes to eliminate future risk

• Made determination on acceptance or rejection of claims based on evidence obtained

• Evaluated damages and negotiated settlements directly with individuals or through

mediation

EDUCATION AND TRAINING

Masters in Business and Human Resource Utilization, University of Houston, TX

Bachelors of Science in Business Administration, University of Tennessee, Knoxville, TN

SPECIALIZED TRAINING/PROFESSIONAL DEVELOPMENT

Workforce Development Training

Texas Department of Insurance All Lines- (Property & Casualty/ Workers Comp) License

SOFTWARE SKILLS

MS Word Excel PowerPoint Outlook PeopleSoft

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