Customer Service Administrative Assistant

Clayeatha V. Carter

*** ***** ****. *********, ** 30253

Phone: 770-***-**** Email: **********@*****.***

PROFESSIONAL SUMMARY

Highly motivated, focused, and goal-oriented. Familiar with all aspects of customer service and clerical

operations through hands-on experience in positions of increasing responsibility. Demonstrates strong

communication skills on a daily basis. Decisive and respectful. Outstanding clerical and computer skills. Self-

motivated, compassionate “people person” who advocates for services and rights of others. Ready and eager

to meet new challenges.

WORK EXPERIENCE

WESTBURY HEALTH & REHAB 9/09-11/12

Certified Nurse Assistant

McDonough, GA

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

• Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

• Assisted with medications or treatments, such as catheterizations, suppositories, irrigations, enemas,

massages, or douches, alongside a physician or nurse.

• Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas

WALNUT CREEK MANOR 5/08-9/09 McDonough, GA

Receptionist

• Answered multiple line phone and responding/resolving customer questions, requests, and complaints.

• Transferring customer to appropriate staff when necessary; updating account information; dispatching

authorities when required.

• Notifying customers on important account information. Other clerical tasks as assigned.

KELLY’S ADULT FOSTER CARE 7/06-4/08 Detroit, MI

Manager /Receptionist

• Operated telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduled appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to

specific destinations.

• Direct, supervised and evaluate work activities of medical, nursing, technical, clerical, service, and other

personnel.

• Maintain communication between governing boards, medical staff, and department head.

EASTERN MICHIGAN UNIVERSITY 5/05-

7/06 Ypsilanti,MI

Administrative Assistant

• Prepared invoices, reports, memos, letters, financial statements and other documents, using word

processing, spreadsheet,

• database, and/or presentation software; opened, sorted, and distributed incoming correspondence,

including faxes and email

• Filed and retrieved documents, records, and reports; answered phones and graded assignments for

teachers and performed general office duties such as ordering supplies, maintaining records management

systems, and performing basic bookkeeping work.

ST. JOESPH MERCY HOSPITAL 8/04-

5/05 Ann Arbor, MI

Patient Care Assistant

• Managed patients care, including complete hygiene, transfers, positioning, and range of motion.

• Intake, and out-take of daily foods.

• Assisted with feeding patients as well as provided daily mental and physical activities.

• Provided dinner preparation, Cleaned behind patients, cleaned tables and floors after dinner.

EDUCATION

Eastern Michigan University, Ypsilanti, MI Business Program: Gordon

College (Attending)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate