Customer Service Sales

Brian J. Hall “LinkedIn” Profile = w ww.linkedin.com/pub/brian-

hall/b/139/82/

**** ******** **** ( To see R ecommendations received - hit “ VIEW FULL PROFILE “ on the bottom

of the “LinkedIn” page )

High Point, NC 27265

Mobile 336-***-****

***************@*****.***

An executive with a diverse and broad Supply Chain background in the following key core competency areas:

Distribution Operations Warehousing, Logistics &

Supplier Management Transportation

Demand, & Replenishment Planning

Inventory Control & Sales & Operations Planning

Accuracy Forecasting / Sales Projections

Customer & Dealer

Services

Summary

I am experienced in leading the execution of company objectives and the accomplishment of goals,

through the effective management of personnel, operational processes, and procedural disciplines. An architect

of individual and team performance gains, system improvements, and result attainment, yielding better

information, marked efficiency improvements, communication enhancements, productivity increases, and broad

overall service level improvements. I employ a logical approach toward problem solving through root cause

analysis followed with solution identification, and the application of strategic and tactical corrective actions. My

communication capabilities bring about competent and capable productive interface with customers, leadership

team members, and employees, developing a cohesive environment and a cooperative atmosphere that supports

surpassing company expected results.

Professional Experience

MICROTECH INDUSTRIES GREENSBORO, NC 2011 – OCT 2013

DEC

Supply Chain Management

368M sales, 3 domestic locations, headquartered in Washington, DC. Developing unified

communication technologies sourcing components from a vast supplier base of over 250 vendor entities

located throughout the US & Canada.

• Leading the operational processes associated with the overall management of all inventory controls and capital

fixed assets throughout the business. Consolidating multiple legacy inventory control systems into a composite

solution that supports all data collection and controlled item movement, under a single accessible platform.

Warehouse operations have been revamped to support labor savings initiatives and to infuse a solid logical

approach to bin location management, in support of routine cycle counting duties and item retrieval mechanisms.

BROYHILL FURNITURE INDUSTRIES LENOIR, NC 2009 – OCT 2011

Business Leader - Service Performance & Inventory Asset Management

200M sales, 2 domestic distribution centers, importing over 2,000 containers from a supplier base of 11

overseas factories, located in 3 countries.

Led a full spectrum of service improvement initiatives, driven through improved “in stock” sku

management averages, and a transformation of better “open order” backlog throughput disciplines.

Strengthening shipment velocities through a more productive and effective replenishment planning structure and

process flow.

Utilized Logility forecasting software program to interface and stabilize inventory levels, while more

effectively synchronizing demand planning accuracy with Replenishment Planning purchase order controls and

initiations and Furniture Collection balance attainment through an “Open-To-Buy” approach to replenishment.

Accomplished business improvements in service, of 15 percentage points of improvement ( from 81% on

time, to 96% on time), and driving inventory reductions of more than $ 30 M, during the same 3 year timeframe.

CHROMCRAFT REVINGTON, INC. ( CR HOME ) LINCOLNTON, NC 2007 – 2009

Cochrane, Sumter, Peters-Revington, Chromcraft, & Silver product lines

Director of Distribution, Transportation, & Logistics

150M sales, 4 domestic distribution centers, managing 65 individuals, importing over 2,500 containers

sourced from a supplier base of 21 overseas factories.

Implemented Prepaid domestic freight program, yielding $1.3M in new yearly profit revenues.

Renegotiated inbound container Customs Clearance charges, resulting in savings of $156K annually.

Developed a Distribution model case study to evaluate “site location economics,” based on projected

outbound volumes by State and the corresponding inbound container costs based upon Origin & Destination

pairings.

PROGRESSIVE FURNITURE COMPANY CLAREMONT, NC 2006 - 2007

Royal Patina, Timberwood, Woodlands, & Progressive product lines

Vice President of Inventory Control, Planning, & Overseas Logistic Operations

Managed all aspects of Inventory Control, Production Planning, Warehousing (5 domestic & 7

overseas), Inbound container rate contracts & logistics. Sales expansion from 100M to 140M, importing

75% of the product line from 42 overseas suppliers, located in 4 countries.

Developed systems and controls allowing for a 26% reduction in inventory while improving delivery

performance by 48 percentage points, through the installation of formal measurements, data tracking, and the

use of charting.

Developed an internet based management set of tools to allow for real time administration and control of

all overseas production and shipment activities, yielding better controls and timeliness of shipments.

Developed an event management program enhancing planning, forecasting initiatives, & availability,

through the routine presentation of key account order volumes that induce incremental demand spikes.

LA-Z-BOY, INC. GREENSBORO, NC 1995 - 2006

Lea Industries & American Drew business units

Vice President of Sales Operations, Logistics & Production Planning

Managed the administration of 2 separate business units, exceeding $200M in annual sales, shipping

from 5 domestic Distribution Centers, importing 70% of the product line from 18 overseas suppliers,

located in 4 countries. Managed a Production Planning staff of 6 and a Customer Service staff of 23.

Established the plan, rollout, implementation procedures, & inventory control mechanisms to ensure the

success of overseas warehousing at 6 separate suppliers located throughout China, Thailand, and Vietnam.

Led an implementation design team through the creation & rollout of an online ordering system that allows

dealers to enter their own orders and receive immediate confirmation of availability and order shipment status.

Accomplished the design, development, and implementation of new sales force automation programs that

became the benchmark for all business units providing sales reps the visibility of orders, shipments and

customer histories. The program also supplied daily online access to available inventory levels.

Improved inventory turns by 32% due to changes implemented in the Production Planning and forecasting

systems, moving to a calculated weeks supply associated with on-hand inventory figures & delivery timetables.

TRUE TEMPER HARDWARE – DIVISION OF HUFFY CORP., HARRISBURG, PA 1993 - 1995

Director of Logistics and Distribution

Managed the warehousing and logistical aspects of an $86M business shipping out of 3 locations in the

United States & Canada. Managed a Customer Service staff of 12 and warehouse staff of 63.

Redesigned the picking process layout, improving efficiencies by 26% & maximizing capacity by 24 %.

Installed new bar coding equipment that brought productivity increases of 39%.

Improved on-time delivery performance by 52% through re-organization & staging method improvements.

Donaldson Company, Inc., Minneapolis, MN 1983 - 1993

Production Control Manager

Managed Customer Service, Purchasing, & Scheduling aspects of 3 separate manufacturing facilities over a 9

year timeframe, culminating in the largest manufacturing location within the business unit. Coordinated the

deployment of all tasks associated with the specific work assignments of a workforce of over 240 Individuals.

Managed Aftermarket Distribution Center for 3 years during this 10 year tenure, Quincy Illinois (56 employees).

3M ( MINNESOTA MINING & MANUFACTURING ) ST. PAUL, MN 1973 - 1983

Distribution Center Manager - Decorative Products Division

Managed all aspects of a two shift $78M business, consisting of 54 full time employees and 12 part time

individuals. Responsible for all daily duties encompassing operations, office administration, receiving, shipping,

order fulfillment, cycle counting, inventory control, quality assurance, and performance management.

Education

University of Minnesota - Bachelor of Science – Biology

Inver Hills Community College - Associate of Arts degree (Pre-med), 1974

Junior Achievement Course Instructor ( Junior High School volunteer ) 1990 – 1993

Professional Development

APICS Certification (MRP & Capacity Planning), 1986

Proficient – Microsoft Office / Excel Spreadsheet – Advanced Skill Level

AS400, AXAPTA, SAP, NAV, ORACLE, JD EDWARDS, LOGILITY

SECRET Security Clearance - Federal OPM Government issued – awarded in March 2012

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