Training Manager
Resume:
DAPHNE B. PEACOCK
www.linkedin.com/in/daphnepeacock 704-***-****
*****************@*****.***
QUALIFICATIONS PROFILE
( Proven track record of success in training and development and all
related logistics
( Excellent communicator with all levels of management and various types
of training
( Broad experience in managing training projects through all phases of
the life cycle
( Experience in cost management, time management, risk management,
integration management, and vendor management
( Experienced in leading projects to completion within a budget and
meeting deadlines
PROFESSIONAL EXPERIENCE
MOTIVATIONS, INC. Fort Mill, SC
2011-2012
Director of Events
Managed and coordinated events for national continuing education courses
for healthcare professionals
( Produced the best quality events, with attention to the details, ensuring
a flawless experience for event participants, sponsors and vendor partners
( Maintained strong internal and external communication with all event
stakeholders
( Consulted with instructors to determine requirements for each event
( Coordinated services for events, such as accommodations, transportation,
catering, signage, displays, special needs requirements, audio-visual
equipment and course materials
( Supervised and monitored event activities throughout the life cycle of
100 events annually
( Developed long-term event strategy that demonstrated continued evolution
of key events
( Streamlined event management process using Cvent software resulting in a
30% reduction in total operating costs
( Reviewed event bills for accuracy and approved for payment
GLOBE EXPRESS SERVICES Charlotte, NC
2005 - 2011
Import Logistics Consultant
Managed logistics for US and international customers shipping to worldwide
locations
( Mediated delicate logistical/operational circumstances worldwide for 18
demanding commercial accounts which moved over 250 containers monthly
( Acted as a liaison between staff, stakeholders, and vendors to negotiate
win-win situations
( Mitigated difficult issues that would have delayed cargo departing on
time with national and internationally customers
( Provided the Import Manager and the Logistics Director with daily status
reports and updates on critical accounts to
ensure a high level of service was maintained
( Analyzed the financial impact of proposed logistics changes, such as
routing, shipping modes, product volumes and carriers
AAA CAROLINAS Charlotte, NC 1995 -
2005
Training & Development Manager
Designed, directed and coordinated training programs to improve the
employee's skills and knowledge in the auto travel
industry
( Created first employee training program resulting in 60% reduction in
turnover, which included both technical and soft
skill training programs
( Managed training of more than 100 employees across 24 branch offices in
North and South Carolina
( Designed and implemented an annual vendor training weekend for 300
employees and 200 vendors yearly, over 4 years
DAPHNE B. PEACOCK 704-***-****
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( Experienced in balancing knowledge of subject material with good
presentation and teaching skills, and an ability to recognize the different
training needs of groups and individuals within the group
( Communicated clearly and concisely with diverse audiences, in both oral
and written contexts, and are comfortable giving and receiving feedback
( Oversaw the creation of training manuals, online learning modules, and
other educational materials for employees
( Analyzed training needs to develop new training programs or modify and
improve existing programs, including individual employee needs assessments
( Evaluated the effectiveness of training programs, providing
recommendations for improvement
( Conducted new hire orientation sessions and coordinated all on-the-job
training for new employees
EDUCATION
Bachelor of Science in Business Administration, International Business
Bachelor of Science in Business Administration, Management
The University of North Carolina at Charlotte, Charlotte, NC [pic][pic]
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