Customer Service Administrative Assistant

SUZANNE E. BESICH ******@*******.*** 303-***-****

DYNAMIC & DRIVEN; EXTENSIVE EXPERIENCE IN ADMINISTRATIVE/CLERICAL

INCLUDING ACCOUNTING SUPPORT; RESULTS-ORIENTED & A KEEN EYE FOR DETAIL;

WORK WELL ON TEAMS & INDEPENDENTLY;HANDLE SENSITIVE/CONFIDENTIAL

INFORMATION IN A PROFESSIONAL MANNER

SUMMARY: Administrative • Accountant • Data/Word Processor • Receptionist

COMPETENCIES:

Accounting Ledger

Reconciliation

Auditing Expense Reports Monthly Service Vendor Bills

Issue Payments Research Multiple Data

Bases to Resolve Issues

Contact Other Entities for Information Utilize Decision-Making Skills Based on Policy and Procedures

Invoicing Calculate Charges/Convert Foreign Currency to U. S.

Dollars Create and Edit Spreadsheets Using Excel Process Data

Mail Processing Documents Examiner/Watch for

Inconsistencies

Distribution & Receipt of Documents Inventory Control

Report Management Shipping/Receiving

Upload/Scan Confidential Records (Spanish & English) Prioritize Tasks to Enable Me to Handle a Heavy Workload

Assist Others When Needed 5-1/2 Years with Property & Casualty Insurance (A/P

& A/R)

Customer Service Reception

Training Work with Various Employees on Special Projects

Word Processing Workman Comp. Audits and Audit Billing

Flexible with knowledge in many fields including Logistics, H.R., Banking, Insurance, Real Estate, etc

TECHNICAL COMPETENCIES: • Windows XP • Windows 7 • MS-Office 2010 • Excel • Oracle 11i

• HRMS/HRIS

• FieldScape • LPS Database • Doc-Man • AS-400 • Outlook • Ten Key • Quickly Adapt to Any System or Software Utilized by Company-Used SAP in Past Employment • Past training on PowerPoint

College Certificates: Diploma in Information/Business Management (18 Courses) • Honors Graduate

(G. P. A. 3. 69) • Perfect Attendance

Job Training in: Indirect Air Carrier Security, Foreign Corrupt Practices Act, Terrorism & Suspicious Package Awareness, Workplace Harassment, Freight Management Contractor Relations

Employment Awards: • Perfect Attendance • Team Player • Top Quality Assurance • "High Level of Distinction" Letter of Thanks for My Hard Work and Commitment

1-1/2 Years Volunteer Work-National Jewish Health-(Clerical for Medical Records, Plant Services Payroll, and Others) Invited to Complete Work on a Paid Basis as a Temp. for a Month

EXPERIENCE

Contract Assignments 2009-Present

Tyco Integrated Securities through their Contractor-IBM & Experis ManPower Group, Aurora, CO

Accountant/I-Expense Auditor Mar 13, 2012-Oct 18, 2013

• Assist with transitioning as a result of the split (ADT & Tyco) • Utilize Excel and Oracle in Duties • Data Entry • Audit Expense Reports and Review for Accuracy Including Viewing Receipts Matching to What was Expensed & Working with AMEX (Corporate Credit)

• Used Decision Making Skills Based on Policy and Procedures • Approved Expense Reports

for Payment or Sent Back for Corrections, Needed Documents, etc. • Created & Edited Spreadsheets Using Excel • Completed Reports • Corrected General Ledger Coding Errors on Expense Reports • Coordinated with Personnel in Boca Raton, FL and Elsewhere • Employee Contact in the Form of Phone Calls and Emails Regarding Expense Reports,

Payment Inquiries, etc. • Researched Multiple Databases to Resolve Issues and Contacted Other Entities for Information • Various Duties (Any Request) • Training of New Contract Employees, Tyco I.S. Employees, and IBM Employees from India Assigned to Me (AP Dept. Outsourced to India)

U.S. Welding, Inc., Denver, CO - Accounts Payable Clerk thru H. Reed & Company

Dec 2011-Jan 2012

Lenders Processing-Wells Fargo Dept., Westminster, CO - Data Entry Processor thru Randstad Aug 2011-Sep 2011

Resume of Suzanne E Besich Page 2

Anadarko Petroleum -Measurements Dept., Denver, CO - Data Entry Processor thru Prodigy Staff Advisors

(Successfully completed 10-day assignment in 8 days) Jul 12-Jul 21, 2011

Veterans Administration/Iron Mountain - Denver, CO - Fingerprinted for V.A. Medical Records Administrative Clerk thru WeStaff Mar 1, 2011-Mar 11, 2011

Pro-Build Holdings, Inc., Denver, CO - H.R. Admin. Clerk thru Accounting Principals May 2010-Nov 2010

Colorado Dept. of Revenue, Denver, CO - Validation Clerk-Corporate Income Tax Clearing thru Aztec Professional Services Apr 2010–May 2010

Anadarko Petroleum - Land Dept., Anadarko/Ikon, Glendale, CO - On-Site Clerical Services Rep. thru Rose Int'l Feb 2009-Aug 2009

Non-Contract Positions

Eagle Global Logistics a/k/a CEVA, Aurora, CO 11/2007-1/2009 Data Entry

Operator I for IBM Freight Downsizing began and Position was Eliminated

Received Training/Certificate in: Indirect Air Carrier Security, Foreign Corrupt Practices Act, Terrorism & Suspicious Package Awareness, Workplace Harassment,& Freight Management Contractor Relations

• Examined /Logged Source Documents and input data • Filed Source Documents • Calculated freight charges for and entered invoices • Converted foreign currency to U.S. Dollars

• Customer Service, Handled any discrepancies in regard to dollar amounts/other issues and conferred with IBM in Boulder, CO if needed • Maintained spreadsheets • Answered phone and assisted callers • Scanned documentation to Forwarders • Completed work on an average of 30 shipments per day • Other requests

Arapahoe County Department of Human Services, Aurora, CO 6/2004-5/2007

Records & Information Management Temp. Hired by the County-When there was no more work for me, position ended

• Handled sensitive/confidential information in a professional manner • Examined documents in Closed Social Services & Public Assistance Cases • Determined which documents to keep (in Spanish & English) to scan, which to shred, and category (among 22) to put each into • Filled out Cover-Sheets and completed scanning of all documents kept

• Filing and taking care of paperwork found in wrong files • Utilized knowledge of Spanish, etc. to help other Temps • All requests

Farmers Union Insurance, Aurora, CO (Now in Greenwood Village) 2/1998-6/2003 Administrative Assistant for Material Damage & Subrogation; Administrative Assistant for Claims; Corporate Accounts Processor/Rater; Personal Lines Processor Company was sold and downsizing began-Quitto look for other employment

• Office Management/Dept. Receptionist • Claims Clerical • A/P & A/R • Ledger Reconciliation; Maintained installment payment records • Made & took calls from Vendors to verify information • Mail Duties/FedEx • Correspondence management, data entry/ database management, faxing, filing, shipping & receiving • Maintained dept. programs and

collected data to process and distribute monthly reports • Supply inventory and ordering • Coding, rating, & re-rating of Insurance Policies for Personal Lines (Average - 80 Applications per week) & Corporate Accounts – Included Rural Utility, Cooperative Distributor, and Agri-Business (Property, Liability, Crime, and Auto) • Handled new business, renewals, and cancellations; Prepared computer-generated Declaration Pages

• Transcription• Word Processing • Workman Comp. Audits & Audit Billing • Reserved conference room for meetings and coordinated • Special Projects & when time, took it upon myself to assist other depts.

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