Supervisor Manager

Field of Interest: Management

Qualifications Profile

Goal-driven and detail-oriented management professional with over 10 years

of experience within diverse fields including maintenance and repair,

customer relations, safety and security, and logistics. Adept at promoting

process improvement through facilitating effectual training for all

subordinates and maintaining strict compliance with organizational

standards. Proven record of resolving problems with minimum negative impact

on production quality, quantity, and cost. Demonstrate excellent

communication and interpersonal abilities in coordinating operations with

staff and other professionals. Exhibit leadership skills in directing tasks

and accomplishing organizational goals and objectives. Technically

proficient in using Microsoft Word, Excel, and Outlook.

Career Highlights

Expertly managed the "Union" cleaning staff consisting of 35 employees

across all building operations.

Acted as Union representative and mediator; negotiating issues between

union members and management.

Obtained promotion from Supervisor to Section Head for the year 2004.

Directly coordinated with Department Manager in facilitating the

enforcement of necessary disciplinary actions.

Awarded with the Publishers Award by the New York Times in New York for

notable performance in supporting repairs of damaged water pipes.

Strategically delegated responsibilities surrounding the technical aspects

of room set-ups for special events, as well as contributed creative insight

in cleaning and catering event planning.

Participated in the implementation of invoicing which resulted in more

efficient purchases and stabilizing the development of the business.

Career Overview

Operations Management/Quality Assurance

Provided expert supervision to associates in the performance of day-to-day

operations.

Scheduled the duties of all janitors and regulated the appropriate

designation of tasks which include cleaning of rugs and floors; removing

trash; replacing supplies in bathrooms; and cleaning bathrooms.

Effectively oversaw activities of service binders within assigned areas on

a daily basis.

Conducted essential inspection throughout the facilities in order to ensure

quality and compliance of all procedures with the standards.

Coordinated repairs and additions to the operations in the establishment.

Oversaw the requisition and utilization of various equipment and supplies

for cleaning and maintenance duties.

Facilitated the process of investigating customer complaints with regard to

janitorial services.

Staff Coordination and Supervision

Initiated the interview and training for new and existing staff.

Designated duties and determined employees suitable for particular job

responsibilities.

Served as liaison between the management, vendors, and security personnel

in ensuring the safety of the establishment.

Logistics and Financial Management

Completed inventories of cleaning equipment and supplies such as mops,

vacuum cleaners, cleaning solutions and floor buffers to assure the

effectiveness of janitors.

Appointed in the responsibility in handling the approval of budget for

supplies and inventory.

Documented all cleaning expenses and composed detailed reports on

expenditures.

Prepared the list and supervised the purchasing procedure of cleaning

supplies and equipment.

Records Management

Maintained accurate records and log books; managed the documentation of

actions for client comments.

Organized and documented work schedules through the Microsoft Word.

Handled the shipment and storage of confidential documents.

Professional Experience

Supervisor/Serviceman (Part time) - Related Management - New York, NY

2011-Present

Supervisor - Citi Field Baseball Stadium Queens - New York, NY 2010

Manager - Orange Dream Cleaning Co. (for Hudson Park Luxury Apartments) -

Yonkers, NY 2007-2010

Section Head - The New York Times, New York, NY 2004-2007

Cleaning Supervisor - The New York Times, New York, NY 2001-2004

Education and Certification

Bachelor of Arts in Organizational Management 2014

Nyack College, Nyack, NY

Associate of Science in Liberal Arts

Kingsborough College, Brooklyn, NY

Certificate in Occupational Safety and Health Administration (OSHA) - Mount

Vernon, NY Dec 2009

Certificate in Building Weatherization Technician - BOCES, Sothern

Westchester, NY Jun 2009

Certificate in Labor Communication - National Labor College, Washington, DC

Feb 2004

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