Customer Service, Projects, Management, Consulting.

RIZWAN ALI- cURRICULUM VITAE

Address: *** ****** **** *****, ****, Cheshire, SK14 5NX Date of

Birth: 30/09/1991

Nationality: British Telephone: 075**-***-*** E-mail:

******@*******.***

education

Sep 2010 - June 2013 - University of Manchester

Undergraduate: BSc (Hons) Business Management (International

Business Economics) 2:1 achieved. The degree included core modules such as:

. Managerial Economics

. International Business Strategy

. Sustainable Innovation Management

. Human Resource Management

. Entrepreneurship & Small Business Development

. Marketing Foundations & Applications

. Accounting & Finance

. Business Law

Sep 2008 - Sept 2010 - Ashton Sixth Form College, Tameside

A Level grades: Business Studies A, Law B, English Language B,

General Studies C

Sep 2003 - Jun 2008 - Hyde Technology School, Tameside

GCSEs: English Language B, English Literature B, Mathematics B,

Science (core) B, Science (additional) B. Business Studies (Double

Award) AA, Geography A, Design & Technology B

GNVQ (Intermediate): ICT Distinction - A*A*AA GCSE Equivalent

work Experience

Aug 2010 - Nov 2013: ASDA, Hyde, Checkout Colleague.

. Trained to operate computerised checkouts, processing cash and card

transactions etc.

. Assist and answer customer queries in a polite and professional

manner.

. Working efficiently and effectively to reduce errors and reach low

queue level targets.

. Consistently scoring 100% on the Mystery Shopper criterion

. Using own initiative to help customers in difficult situations.

Sept 2011 - June 2012: Hyde Community Action Group, Volunteer Assistant

Project Manager.

. Assisted the project manager in the planning, delivery and execution

of projects.

. Carried out administrative tasks such as booking venues, hiring

equipment, liaising with project stakeholders, scheduling and deadline

maintenance.

. Assisted in recruiting and training volunteers, and coordinating their

workloads.

. Took lead and applied initiative in the project manager's absence.

Jan 2008 - Nov 2008: Jahan the Indian Bar and Restaurant, Waiter.

. Trained to develop exceptional customer service skills in an

environment where customer satisfaction comes first.

. Responsible for handling cash and processing electronic transactions.

. Worked in an environment where high level of coordination with

colleagues is required, catering for parties and functions of 250

people.

. Trained to deliver a fine dining experience to customers.

PERSONAL PROFILE

I am a goal-orientated individual with a passion to learn new things and

adapt to changing environments. My current employment at ASDA has allowed

me to communicate with customers in a polite, friendly and confident manner

which has given me confidence and clarity in delivering presentations at

university. The customer service skills and time management attained has

allowed me to work and study at the same time and ensure I deliver good

results in both aspects of my daily life. I can work well both

independently and as a team member in a fast paced and pressured

environment. My drive to enhance my personal development and qualities

constantly motivates me every day and can also provide a source of

motivation for others around me.

Achievements

I have completed the Manchester Access Programme which provided entry to

the University of Manchester on scholarship. Through completing numerous

activities, I have acquired a range of skills such as team working, problem

solving, leadership and advanced presentation skills. I have also gained a

silver award in the prestigious Manchester Leadership Programme by

completing 40 hours of voluntary work at "Hyde community Action Group", a

community led charity which seeks to improve general well being and quality

of life of local residents. I took lead in the organising and management of

a number of projects such as drama workshops in local schools to address

issues such as racism and photography training sessions for local teenagers

to benefit from.

iNTERESTS/Hobbies

I enjoy playing sports such as football and basketball and partaking in

adventurous activities such as rock climbing, water sports, mountain biking

and camping. I enjoy reading and keeping up to date with current affairs

particularly in humanitarian issues. I regularly socialise with friends and

family and like meeting new people. I have spent two weeks in Marrakech,

Morocco, volunteering at orphanages and schools, delivering painting

projects and teaching basic English, all of which has further developed my

people skills.

OTHER INFORMATION

IT literacy: Competent user of the Microsoft Windows XP, Vista, 7 and 8;

experienced user in the Microsoft Office software suite that includes

Access, PowerPoint, Excel and Word as a result of the experience gained

throughout academic and professional life.

Driving License: Full, clean UK driving license.

Referees

Current employment

Claire Petch (section leader)

Asda Stores LTD

Water Street

Hyde

Cheshire

SK14 1BD

Tel: 016*-***-****

*******@*******.***

Education

Dr Stephen Mustchin (academic advisor)

Manchester Business School

University of Manchester

Booth Street West

M15 6PB

Tel: 016*-***-****

*******.********@**********.**.**

Contact this candidate