Manager General
Resume:
Jeremy S. Andres
Blaine, MN 55434
********@*****.***
OBJECTIVE
Seeking a challenging position to advance my career in hospitality
management.
EXPERIENCE
General Manager
Days Inn Plymouth/Minneapolis West, Plymouth, MN February 2006 -
December 2013
Responsible for hiring and supervision of all staff as well as
progressive discipline and Human Resources.
Responsible for A/R, A/P, Payroll, Capital Budget planning, bidding
and execution
Sales & Marketing Plan, Expense Budget and P&L preparation.
Responsible for expense control, reducing overall expenses, including
payroll.
Responsible for negotiating new contracts and leases to reduce
expenses whenever possible
Responsible for supply ordering for all departments to reduce waste
and expenses.
Directed Front Office staff in rate and inventory control as well as
yield management.
Handled and resolved customer problems, concerns, & complaints.
Board member of regional alliance for 5 years
Gained extensive knowledge within the maintenance department to
facilitate cost effective improvements.
Front Office Manager
Days Inn Airport, Bloomington, MN September 2005 -
February 2006
Responsible for hiring, training, and supervision of front office and
transportation staff and operations.
Directed Front Office staff in rate and inventory control as well as
yield management.
Handled and resolved customer problems, concerns, & complaints.
Responsible for Front Office handling of guest services, improving
tools and capabilities of the staff.
Assistant General Manager
Park Inn & Suites, Bloomington, MN September
2004 - September 2005
Acting General Manager for over a month during interim period between
General Managers
Responsible for hiring, training, and supervision of front office
staff and operations.
Directed Front Office staff in rate and inventory control as well as
yield management.
Responsible for oversight of maintenance, housekeeping & laundry
departments daily.
Assisted General Manager in areas of A/P, Payroll, Rate positioning,
Yield Management.
Handled OTA websites to ensure rate parity and competitive listings.
Signature trained for excellence in reservation booking. Responsible
for staff training.
Improved Front Desk operations to improve efficiency in dealing with
AR accounts.
Responsible for all AR accounts.
Handled and resolved customer problems, concerns, & complaints.
Responsible for Front Office handling of guest services.
In charge of all departments when General Manager was not present.
Front Office Manager
Days Inn University, Minneapolis, MN September 2001 -
September 2004
Responsible for hiring, training, and supervision of front office and
transportation staff and operations.
Directed Front Office staff in rate and inventory control as well as
yield management.
Responsible for budgeting and ordering of office supplies, computer
systems and software.
Streamlined Front Desk operations to improve efficiency in dealing
with AR accounts.
Handled and resolved customer problems, concerns, & complaints.
Responsible for Front Office handling of guest services, improving
tools and capabilities of the staff.
Acted in place of General Manager during vacation periods.
Took initiative and oversaw the installation of both a wireless
internet access system for guests at minimal cost.
Assisted at Days Inn Roseville property during interim period between
General Managers in early 2003.
Continually modified daily reports in Excel format for two properties
to maximize reporting capability.
Assisted General Manager in areas of yield management, budgeting,
project management and Accounts Payable.
Increased Front Office staff's knowledge of and communication with
all departments of the hotel.
Daily oversight of all hotel departments.
Worked in all departments gaining knowledge of sales and marketing,
maintenance, housekeeping and
management on both operational and corporate levels.
Front Desk Supervisor April 1999 -
September 2000
Days Inn University, Minneapolis, MN. June 2001 -
September 2001
Was designated as computer consultant for all departments, assisting
in computer, supplies and
equipment related purchases, as well as all networking problems
and issues.
Responsible for the training and supervision of employees.
Resolved customer complaints and problems efficiently.
Handled guest relations and inquiries.
Decided upon daily and weekly room rates.
Took initiative in improving work conditions and management-employee
communications and relations.
Reorganized hotel operations when hotel PMS underwent major overhaul
in early 1999.
Assisted at Days Inn Roseville property during interim period between
General Managers in late 1999.
Night Auditor
Days Inn University, Minneapolis, MN. June 1998 -
April 1999
Performed daily reconciliation of transactions including activities
and balances of both A/R and A/P.
Created new Daily Report in Excel for easier and more accurate record-
keeping for audit for two properties.
Assisted in reformatting of auditing operations after major overhaul
of hotel PMS in early 1999.
EDUCATION
Graduate of Little Falls Community High School in Little Falls,
Minnesota.
Completed 2 years of study in computer science at the University of
Minnesota.
REFERENCES
Ray Rickards - President - 7.5 years - Oak Hotels
Eric Perkins - General Manager - 3 years - Days Inn University
OTHER
Extensive Knowledge of Excel spreadsheet management and creation
Technical knowledge of Opera Property Management System.
Knowledge of computer systems and networking including software and
hardware.
Nominee for Employee of the year for 1998 for Oak Hotels Management
Company.
Member of DECA and BPA including competition at state level in high
school.
Member of high school Honor Society.
Technical Support-IT Systems
Lampert Yards, Inc. Corporate Office, Roseville, MN
October 2000-October 2001
Provided technical support for 30+ stores from corporate office.
Assisted in project management for IT systems.
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