Information Technology

Douglas Hardin

Contact: 786-***-**** or *******@*************.***

PROFESSIONAL EXPERIENCE:

IT-ADVANTAGE (on call),

July 2010 – Present

Technical Consultant/Assistant on various projects and start-ups

Duties include:

• this position consists of assisting lead Sr. Web Developer, Administrators, and Project Managers with Application Development, Workstation / Local trouble shooting, Technology Selection, Application Implementation, Vendor Management, IT Solution Design, IT Cost Analysis and Management, Managed Server, Managed Desktop / Laptop, End User Support, Network Availability Assurance and Device Support

Technology and languages used and exposed to are: Coldfusion 8, HTML 5, CS3, Javascript, Ajax, Joomla, DotNetNuke, cPanel, WordPress, C#, Windows 7 Ultimate, Symantec Antivirus, SQL 2008, IIS 7, Web Trends, VPN, Active Directory, ColdFusion 9, Peripherals, Various Hardware, ESET Business Software, Office 2010, Adobe CS5,Visual Studio 2010, XML, Webservices, ODBC for Windows

Home Health Aide Inc.(contract)

July 2013 – Nov. 2013

Quality Assurance/Technical Support/EDI Support

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to software. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems

• Utilize knowledge of testing techniques and methodologies to manage and execute functional software testing.

• Assist in defining the Company’s testing methodologies and quality control standards. Contribute to written policies/procedures for quality assurance.

• Troubleshoot defects and manage defect tracking and resolution processes so that a consistent, documented process is used and followed. Fully document any unexpected anomalies or defects identified in testing with instruction of how to recreate each. Maintain well organized records of test results and generate historical analysis of test results.

• Ensure that defects and requirement variances are being appropriately communicated to development for correction. Work with technical resources to discuss and troubleshoot issues. Work with business resources to understand purpose and concept for software features.

• Managing insurance and patient billing, electronic claims submission, appeals, collections, auditing, verification of insurances, and posting payments.

INGENIUM BUSINESS SOLUTIONS(contract)

Nov 2011 – July 2012

Software Support/EDI Support/ jr. DBA

• Worked closely with the EDI specialist, medical clearinghouses, as well as, Speech, Occupational, Physical and Mental Health Therapist to provide support with developing, coordinating, implementing, and communicating the organization's Internet-based strategies and initiatives for Electronic Data Interchange (EDI) systems. Also, responsible for ensuring that EDI-related production and procedures are maintained and properly executed, including development, change requests, and enterprise integration projects. Responsible for assisting aforementioned staff with the HIPAA 4010 migration to HIPAA 5010

• Perform creation of new accounts using company provide software tools. Responsible for backing up 200 databases as well as updating databases from SQL 2005 to SQL 2012.

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to software. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems.

• Managing insurance and patient billing, electronic claims submission, appeals, collections, auditing, verification of insurances, and posting payments.

Technology and languages used and exposed to are: SQL 2000-2008, IIs 7, Google analytics, various CMS, HTML 5, Ajax, Javascript, VB.NET VPN, Active Directory, Team Support, Peripherals, Various Hardware, ESET Business Software, Office 2010, Adobe CS5,Visual Studio 2010

Card Offers(contract)

Oct 2009 – April 2010

ASP.NET Technician

• Worked closely witrh lead technician to create web forms, web objects, widgets and .NET frame work for credit card holders and applicants

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to software. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems.

Technology and languages used and exposed to are: XML, SQL 2000-2008, IIS 7, HTML, Ajax, Javascript, ASP.NET, VPN, Active Directory, Cold fusion 8, Office 2010, Adobe CS5,Visual Studio 2010

CHASE/WASHINGTON MUTUAL (contract)

July 2009 – Oct 2009

Helpdesk Tier I Specialist

Duties include:

• Peripheral installations, including pin pads and check scanners.

• troubleshoot network connectivity and resolve all hardware/software problems that allow proper desktop functionality for that branch.

• Maintain current and up-to-date on all installation challenges faced by bank employees. Understand installation practices, and general components used in the industry.

• Respond to all technical calls in a timely manner. Maintain close communications with customer until problem is resolved. Initiate follow-up calls shortly after problem resolution in order to build relationships, and to insure problem does not re-surface.

• Authorize warranty repair, exchange, replacement based on troubleshooting results. Communicate warranty requirements to Customer Service via appropriate documentation.

• Assist in maintaining technical data, troubleshooting procedures and technical bulletins

• Prepare, edit and update all product installation manuals to reflect current procedures.

• Train employees on all product programming, functionality, operation and installation procedures.

3M (Contract)

June 2007 – Mar 2009

Application development, support, analyst/Jr. business analyst/web analytics

Duties include:

• Webmaster for intranet websites at 3M: The Corporate Customer Contact Center and 3M Corporate Directory

• Responsible for user experience design, administering, publishing, and maintaining the C4 website, Software Support Response Center, and 3M Corporate Directory

• Implement Web Trends Analytics to identify the user behavior, boost website traffic, advertisement, statistics, and performance.

• Responsible for photographing and publishing department and company events and publishing business critical department information to our News and Announcement portals as well as populating the numerous divisions web pages in the C4 Department with up to date documentation and information.

• Responsible for insuring all new hires /moves/terminations/temps tickets are placed and processed which assures that workstations, laptops, monitors, and/or desktops are assigned, installed, reimaged, ordered, as well as software installed/updated

• Installed desktops, monitors, docking stations, keyboards, and mouse in designated workstations.

• Responsible for semi-annual network tests.

• Six-Sigma techniques implemented to insure quality of work: created a Failure Mode and Effects Analysis and a Kaizen regarding the C4 website.

Technology and languages used and exposed to are: DHTML, JavaScript, AJAX, Adobe Creative Suite 3, Lotus Notes, DMR(Digital Media Repository), Web Trends Analytics, Minitab 15, EWCD Fat Wire Content Server, Microsoft Office Suite, DCS Multi-Track System, People Soft, Remedy, Telephony, Avaya, Impact 360, Maven, CARE, and CLIFF.

COMPUTER SKILLS:

Languages and Environments

Proficient : C#, Visual Basic.NET, ColdFusion MX 9, XML, HTML5, Visual Studio 2010, PHP5, Adobe CS4, Asp.Net 4.0, JavaScript, CSS3, Minitab 15, Microsoft Office Suite 2010, Aptana Studio, SVN, cPanel, VBA for Office, Symantec Antivirus, ESET,

Extensive Exposure and/or training : C++, C, SSRS, VBA for Office, Crystal Report, Ajax, RSS, Joomla!, RDF, OWL, XSL, Firebug, Mozilla Thunderbird

Database: Microsoft SQL Server 2005 and 2008 beta 2012, MySQL, SQLYog and Microsoft Access,

EDUCATION

DUNWOODY COLLEGE OF TECHNOLOGY

Bachelor Degree: IT Professional

Graduation: June 2007

Web Programming and e-Commerce Business, Management, and Design

The study, design, development, implementation, support, and management of computer based information systems, programming and scripting languages, software analysis, and e-business.

Senior Projects were to create 2 functioning online stores using ColdFusion MX 7, SQL YOG, Asp.Net 2.0, C#, SQL 2005

Final Quarter GPA: 3.7

DUNWOODY COLLEGE OF TECHNOLOGY

The Carlson Certificate of Quality

Graduation: June 2008

Six-Sigma: Green Belt Training included: ISO 9001:2000 Quality Management Systems, Quality and Six Sigma Applied Management Applications of Manufacturing Statistics, Quality Assurance Tools.

GPA for Certificate: 3.9

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