Customer Service Administrative Assistant

Susanna F Shastri

**** ****** *****, ***** *******, SC 29841

*********@*****.***

803-***-****

Work Experience

ASSIST Grant Retention Specialist, Aiken Technical College (06/2012 -

present)

Graniteville, SC

. Recruitment, documentation, and case management of ASSIST participants

. Provided jobs leads; resources for overcoming employability barriers;

facilitated Career Fairs

. One to one assistance for program participants in academic and career

planning

. Use of software related to student records and academic administration

. Research assistance given to Dean of Teaching and Learning Excellence

for increased learning support for non-traditional, developmental and

Gen Next students

. Research into tutoring models suitable to Academic Success Center;

developed and delivered training modules for ASC tutors

Archivist, Law Offices of Burnett and Cairns (06/2012 - 04/2013)

Blythewood, SC

. Managed archiving project on weekends

Assistant to Paralegal Law Offices of Burnett and Cairns (09/2011 -

06/2012)

. General office duties and assistance with legal documents

Leadership Team Coordinator for Non-Profit Organization (2007-2011) North

India

. Supervision of project workers from 15 different countries in 2 cities

. Crisis management planning, cultural orientation and training,

Mentoring

. Placement, progress reporting and conflict resolution for project

workers

. Oversight that legal paperwork was in order for projects and workers

Positions/Roles at International Language Institute (1996-2011) Allahabad,

India

. Co-founder and co-owner

. Admissions Director and Student Services Coordinator

. Academic administration and managing visa paperwork for students

. Staff training in academic and customer service areas; hiring and

terminating staff

. Program development and marketing to prospective students

. Providing cultural and academic orientation for new students

. Creating and communicating academic and financial policies to

students and staff

. Leasing and management of student apartments

. Director and Head Teacher of TEFL program (2008 - 2011)

Prior to 1996, information available upon request.

Education

1984-1986 University of Texas at Arlington, Dallas TX

Four semesters of graduate work in Applied Linguistics, Literacy, Program

Development

1980 BS in General Studies from Columbia International University,

Columbia SC

Volunteer Work

2013 Tutoring in Reading and Test Taking Strategies at Our Lady of the

Valley GED Program~Warrenville, SC.

2012 Literacy Tutor and Office Assistant at Turning Pages (Adult Literacy

Non Profit) ~Columbia, SC

2000 - 2011 Helped develop micro-enterprise program in rural area of north

India

2008 - 2011 Project Development Consultant in creating educational center

for undereducated girls~ Allahabad, India

1993 - 2011 Mentor and trainer for individuals and families in cross-

cultural transition

1982- 2011 Language coach for beginning English speakers

Skills

. Extensive experience in training and program development, personnel

management, student services, office administration

. Problem solving and customer service in multicultural, multilingual

setting

. Proficiency in speaking, reading, and writing Hindi and Spanish

. Accustomed to working with Word, Excel, Datatel and academic software

. Strong oral and written communication skills across diverse

populations

. Breadth of perspective and enjoyment of diversity from living and

working abroad

References

1. Dr. Jacqueline Giorgi, Dean of Teaching and Learning, Aiken Technical

College

803-***-****. If unavailable, her Administrative Assistant is

contactable:

Ms. Crystal Ratliff 803-***-**** ********@***.***

2. Ms. Shannon K Burnett, Esq. Law Offices of Burnett & Cairns,

Blythewood, SC previous employer 803-***-**** ******.******@*****.***

3. Ms. Kathy McGee, Student Advisor at Aiken Technical College,

Graniteville, SC

803-***-**** ******@***.***

4. Mr. Chris Matthews, Executive Director of Turning Pages, Columbia SC

803-***-**** ************.*******@*****.***

5. Mrs. Liz Layman, Retired Professor of French at Allen University,

Columbia, SC

803-***-**** **********@***.***

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