Customer Service Human Resources U.S. Army Management

Abigail L. Baltimore

**** ****** *** **. • Davenport, Ia 52807 • 563-***-****• acbm7d@r.postjobfree.com

Education:

Ashford University Clinton, IA (Online) October 2012- Est Grad

*/*/**

Masters of Leadership

Ashford University Clinton, IA June 2010 – October 2012

Bachelors of Arts in Organizational Management

Dean’s List 2010-2012

Relevant Coursework: Human Resources Management, Communications in Organizations,

Management for Organizations, Leadership for Organizations, Strategic Planning for Organizations,

Personal & Organizational Ethics, Organizational Change, Group Behavior in Organizations,

Contemporary Social Problems and the Workplace, Leadership Priorities and Practice, Organizational

Development, Employee Training, Principles of Public Administration

Scott Community College Bettendorf, IA August 2004 – May 2010

Associates in Arts

Presidents List Spring 2010

Experience:

Delta Global Services Moline, IL June 30,

2012 – Current

Quad City International Airport- Customer Service Agent (Ready Reserve)

Maintaining airline policy of safety and service while ensuring all requirements and procedures are

performed in a proper and timely manner.

Operate machinery/equipment to move baggage and cargo to and from the designated aircraft

and guide the aircraft in and out of the terminal through communication with the pilots.

Provide excellent customer service to all passengers including but not limited to escorting

passengers and special needs customers in a proper and safe manner.

Rock Island Arsenal Rock Island, IL July 2 2012- March 8 2013

Joint Manufacturing and Technology Center (JMTC)- Purchasing Agent-Fulltime

Acquire supplies and services to meet the needs of agencies, customers and/or activities by soliciting

quotes orally or issuing request for quotes and/or request for proposals applying excellent oral and written

communication skills.

Processing and awarding high volume, critical orders that are below the micro-purchase order threshold,

currently at $3,000.00.

Determine appropriate procedures used to obtain goods and services that will fit requirements, meet the

delivery schedule, provide the best price, and conform to acquisition regulations according to Federal

Acquisition Regulation (FAR), Defense Federal Acquisition Regulation (DFARS), DFARS PGI, and Standard

Deviations (as applicable).

Communicates effectively with customers, ordering office, and/or technical and supply personnel to

discuss quotes, differences, substitutions, delays or increases.

Issue delivery/task orders against established Basic Indefinite Delivery/Indefinite Quantity (IDIQ) and Blanket

Purchase Agreements (BPAs) ranging from the micro-purchase threshold to the simplified acquisition

procedure (SAP) threshold currently $150,000.

Evaluates responsiveness of the quotes and vendor responsibility, reviews quotes for price reasonableness,

uses critical and forward thinking skills, and determines if the requirements for competition have been met

according to the FAR, DFARS, DFARS PGI, and Standard Deviations (as applicable).

Uses strong attention to detail to complete various administrative actions including contract modifications

and contract closeout as prescribed in the FAR, DFARS, DFARS PGI, and Standard Deviations (as

applicable).

Daily management of micro-purchase orders including but not limited to; inputs order entry into Logistics

Modernization Program (LMP), status checks and updates with contractors and customers for shipment and

delivery inquiries, and sustains records, tracks, and resolves any related issues with micro-purchase orders.

Maintains proper documentation and responsibility for the Government Purchase Card (GPC) as a GPC

cardholder including but not limited to; written requests, funding availability, purchase log, local purchase

authority, upholding consistency with policies and procedures, checking mandatory sources of supply prior

to initiating purchases, ensuring the statement of account is completed and forwarded to certifying official

with all documentation provided.

Rock Island Arsenal – Department of Army Rock Island, IL

U.S. Army Sustainment Command (ASC) – Program Assistant- Student Hire. May 2011 – Sept 30, 2011

Process working group procurement requirements for Financial Military Sales Orders by

preparing 37-2 funding documents

Entered transactions into Somards database for commitments and obligations of funds.

Manage Program Change Requests for Financial Military Sales to adjust funding documents

Converted large magnitude of documents (Financial Military Sales Records, 37-2 funding documents,

Procurement Work Directives, Military Interdepartmental Purchase Request (MIPRs) and MIPR acceptance)

into electronic documents.

Develop IDOCC error report and spreadsheet from Logistics Modernization Program (LMP)

Rock Island Arsenal- Department of Army Rock Island, IL

Tank and Armaments Command (TACOM): Supply/ Clerical Assistant- Student Hire May 2009 – May 2011

Oversee operations of over 120 optics and laser parts to ensure 100% accuracy in warehouse and

containers.

Processed lateral transfers of all incoming and outgoing Advanced Combat Optical Gunsights (ACOGS)

through Property Book Unit Supply Enhance Database (PBUSE)

Prepared PowerPoint briefings for supervisor’s reviews, team meetings, and visitors

Prepared correspondence/reports and various other administrative clerical functions such as; operating

office equipment, filing documents and records, entering data into several databases, as well as taking

inventory and ordering office supplies.

Acted as supply lead/assistant for OCONUS/CONUS Small Arms Readiness Evaluation Team (SARET) missions

to reset weapons for our customer the war fighter.

o Issued repair parts to repairmen/women using TRAKKER database system. Reconciled records,

secured parts containers. Accountable for tracking and securing over 2-3 million dollars of highly

sensitive small arms parts.

Trinity Medical Center Rock Island, IL

2006 – February 2009

Patient Care Technician (Fulltime)

Assisted with the facilitating of regular hygiene to post-operative cardiac patients.

Received in new and transfer patients, visitors and telephone calls.

Prepared patient records, assembled all paperwork and convenience files in accordance with

hospital guidelines.

Key Skills: Interpersonal communication, strategic planning, successful constructing of customer

relations,

excellent oral and written communication skills, strong attention to detail, critical thinking and

problem

solving skills, strong typing skills at 70 WPM

Educated in; Microsoft Office (Word, Outlook, Excel, Power Point, Access ), Virtual Contracting

Enterprise

(VCE), PB2, Somards, Cisil, Logistics Modernization Program (LMP), Property Book Unit

Supply Enhanced, PBE

Online- A37-2 ER & P&A Processing System, ATTAPS, Defense Travel System, SharePoint,

Paperless

Contracting File (PCF), Procurement Desktop (PD2), System for Award Management (SAM)

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