Project Manager Management

Tara Wells-Rhodes

**** ********* ** #***.

Plano, TX 75024

(214) 808 – 5480

******@***.***

Objective

To leverage my leadership experience in a role supporting HR or Business Operations

Relevant Skills and Affiliations

Behavior Descriptive Interviewing

Coaching and Employee Relations

Project Management – PMI Member

Summary of Accomplishments

• Recruited, interviewed, and hired new staff for a 300 member department

• Piloted first employee resources group at the Texas field office location

• Implemented a successful training program for a team of exempt/non-exempt staff

• Led projects to support to internal business clients in a 24/7 shift environment

Employment History

Allstate Insurance, Irving, TX

Service Operations Division Manager, 2013 to Present

Lead organizational change management activities for a 3000 employee Operations organization through the adoption of new technology systems and processes. Consult on strategies for training, organizational transformation, human capital planning and compensation management. Manage employee relations issues in a timely and responsive manner with line managers. Provide guidance and support in administering human resources policies and procedures to establish a supportive work environment. Partner with local HR on recruitment initiatives of interns and new hires for the Leadership Development Program.

Sr. Operations Manager and Consultant, 2001 - 2013

Developed front-line leaders' management skills, which included counseling managers to improve employee performance by leveraging proper coaching techniques. Partnered with business leaders, client groups, and HR Leaders to provide strategic HR support that assisted them in reaching business goals. Managed and coordinated interviewing, performance management, and salary planning and administration processes for assigned client groups. Provided HR expertise on change management, team effectiveness, talent development, and retention. Served as a project manager leading the implementation of local and global initiatives with on and off-shore vendor partners.

University of Phoenix (Online) – Apollo Group

Adjunct Instructor, 2008 to Present

Facilitate associate and undergraduate level courses in foundations of business and supervision and leadership based on course availability. Engage in class discussions by providing real world experiences to enhance understanding via online forums and chat. Monitor, evaluate, and document student progress. Provide timely feedback to students on their performance to ensure success in the course.

Education

University of Phoenix, Phoenix, AZ

M.S., Information Systems

University of Phoenix, Dallas, TX

M.B.A, Business Administration

Florida A&M University, Tallahassee, FL

B.S., Biology

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