Manager Customer Service

Cathy Fowler

***N. Loop ****E. Apt# ****, San Antonio, Texas 78232 / c: 210-***-**** /

*********@*****.***

Profile

• Results-focused management professional offering 20 years of progressive

l eadership experience. T ransforms high-potential staff into outstanding leaders

w ho demonstrate the creativity and savvy that is critical to financial and

operational success.

• Ha rdworking retail management professional versed in all aspects of r unning a

h igh-end store, including opening and closing procedures, banking, merchandising

a nd recruiting.

HIGHLIGHTS

Accomplishments

• Conducted research which led to the development of a new Augmintex laptop, helped tear

down the Dell laptop to start a new project, the new rugged Augmentix laptop that are now

seen in ambulances and fire trucks.

• Personally managed production activities to guarantee 100% of orders were shipped on-

time.

• Maintained a 90% in customer satisfaction for 3 years.

Experience

08/2011 to 12/2013 Bakery manager

Nothing Bundt Cakes – San Antonio, Texas

Reduced and controlled expenses by watching labor and marketing to bring up our sales. Managed a team that worked

together to make sure our customers came first. Cross trained all the employees to work in different departments. I did all

the ordering from the retail to Cintas, also was in charge of all Sysco ordering. Scheduling and payroll were done weekly

as well as Royalty Reports. Marketing was done every morning, We tried to touch at least 10 people a day.

09/2009 to 08/2011 Manufacturing department manager

Virtex Assembly Services – Austin, Texas

Managed a line that built LCD touch screens and 32, 80 and 120 gig hard drives, in charge of 30 hourly employees and

making sure we met daily quotas. Ran the AOI machine on all boards that came out of the SMT lines.

03/2004 to 09/2009 Manager

Payless Shoe Source – Austin, Texas

Hiring, orientations, merchandising, audits, payroll, monthly files, employee training, deposits and customer service.

05/1999 to 02/2004 Lead/Supervisor A-4 over kitting and build

Dell Computers – Austin, Texas

In charge of morning meetings and the safety of our employees, pulling the paperwork for all computers being built on our

line each day. In charge of all 40 hourly employees and 10 temps. Training and keeping employees motivated and happy.

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