Project Manager Management
Resume:
Tyrone Huggins
Senior IT Project Manager
Dynamic bilingual professional, with over 7 years IT Project Management
experience in a multi-national environment and proven abilities in the
development, deployment and maintenance of complex systems, seeking an IT
project management position.
Qualifications Summary
. Self-motivated and result driven
. Used to work under pressure to meet dead line and resolve critical
issues
. Project and product management skills
. Excellent communication skills
. Adept at facilitating communication between technical staff and
business stakeholders
. Team training and management skills
. Ability to quickly understand and adapt to new technologies and
systems
. Excellent oral and written English skills and fluent in Spanish
Work Experience
Cox Enterprises (Consultant) 07/2010 - Present
Sr. IT Project Manager
. Successfully implemented the following IT projects: BMC Remedy 7.6 &
7.6.04, BMC Application Discovery & Dependency Manager, BMC
ProactiveNet, Microsoft SCCM, Microsoft Windows 7 upgrade and
xMatters.
. Currently working on the following IT projects: Avatier Password
Station and BMC Service Request Management (SRM).
. Used appropriate tools and techniques to plan secure resources to,
manage, assist and ensure the progress and ultimate completion of
designated projects; effectively manage time and resources to ensure
that work is completed efficiently.
. Applied the standard application development methods covering the full
development life-cycle (e.g., project preparation, analysis, design,
development,
testing, deployment and support) to ensure solution quality and
consistency of process.
. Provided project turn-around expertise at the customer site with
emphasis on regaining customer confidence.
. Knowledge of business partners in their context: industry trends and
competitive pressures, strategies and plans, organizational structure,
decision-making process, contacts, technology infrastructure and
systems.
. Used the tools associated with change management (e.g., change
management documents/forms, change management log). Includes the
management of cross-functional departmental change requirements and
coordination of the implementation of complex change requirements of a
broad scope.
. Resolved production problems with business unit customers by
performing root-cause analysis of work flow issues. Utilized
techniques that included work flow analysis, quality assurance, and
change management.
Key Clients: Cox Businesses - Atlanta
Softential, Inc. 01/2009 - 09/09/2009
IBM Premium Business Partner that provides consulting services for IBM
products such as Tivoli Netcool, Tivoli Proviso.
Sr. IT Project Manager
. Track and manage development, releases and testing of new products,
product enhancements, break/fix and production support items for our
IBM products above.
. Gather Business Requirements from internal customers.
. Document business specifications and communicate with developers.
. Coordinate Quality Assurance and User Acceptance Testing teams for all
releases.
. Production end user training coordination (if applicable for new
products and enhancements).
. Developed issue tracking procedures adopted by PMO.
. Liaison with Business customers, developers, end users, IT Managers, C-
Level Manager.
. Designed and led development of a system Topology application using a
web front end and an Oracle database. System stored information on
each application, generated reports, and used MS Visio to create
dynamic system flowcharts. Managed project from testing through post
deployment.
. The information stored on the Topology system includes interfaces,
software requirements, hardware requirements, desktop and
infrastructure requirements
McKesson Corporation - 12/2005 - 01/2009
Largest Health Care Provider with over 35K employees (9 Business Units)
IT Enterprise Manager/Project Manager
. Key responsibilities consisted of administering networks and
maintaining UNIX and Windows servers and other network devices. Other
duties included performing monthly reports to the Director and VP;
assisting director in planning, developing, updating, scheduling, and
implementing departmental policies/procedures; processing all IT
service and equipment requests; and maintaining equipment and supplies
inventory.
. Served as manager that coordinated the execution and implementation of
approved projects for the McKesson Business Unit customers.
. Led a 15-member team split among 4 sites, Atlanta, Iowa, Dallas and
Sacramento. Maintained day-to-day operations, monitored Service Level
Agreements (SLAs), spearheaded process improvements, and resolved
issues.
. First point of contact for all problem management. Received all
complaints and phone calls for the Change Management team and resolved
all issues resulting in better internal customer rapport and a more
efficient release process. Quickly identified the root causes of the
issues and coordinated their resolutions.
. Mentored and trained product specialists, project managers, IT
managers, business analysts, quality assurance analysts, and
developers on Systems Development Life Cycle (SDLC) processes.
Achieved greater efficiency and effectiveness in the release
management process.
. Proactively educated the IT department and technical customers through
communicating and maintaining articles on the intranet that defined
helpful suggestions and Questions & Answers on recent deployments and
Systems Development Life Cycle (SDLC) issues. Resulted in better
departmental understanding of the release management processes, fewer
issues, and a more efficient project life cycle.
. Supported and enforced industry best practices for SDLC processes,
code repositories, and separation of duties. Ensured compliance with
Sarbanes Oxley regulations.
. Coordinated the migration of developers' code from all applications
into the production region.
. Successfully performed duties as acting Director of IT for 4 weeks
during the director's absence.
IBM Corporation - 08/1998 - 09/2005
Worked in the Tivoli Software Group providing application services to
customers
Sr. Systems Engineer
. Engaged in successful implementation of the IBM Tivoli Enterprise
Systems Management Software.
. Managed the technical support to large organizations that deployed the
above Tivoli Software.
. Served as the leader to the technical team on Enterprise Systems and
Applications.
. Developed specialized scripts that was used to automate the deployment
of the various Tivoli applications.
. Provided support, infrastructure development and administration for
various customers. Performed installations, root cause analyses,
testing of new system solutions and technologies.
. Developed and delivered specific presentations targeted at wining
customer business.
. Responsible for installation, maintenance and support of various
network client software packages such as Tivoli NetView and Tivoli
Enterprise Console.
Technology Profile
Software: Microsoft Office, Excel, All Microsoft OS, Server 2003&8,
Exchange 2003&7, Project, SQL 2000&5, SharePoint MOSS 2007, Cisco IOS,
Vmware ESX & others
Hardware: IBM, Dell, Lenovo, HP &Sun
Software development: .NET, ASP, C++, SQL 2005+, Access, Crystal & SQL
reporting, VB6
Technologies/Protocols: Active Directory, AD-for SSO, DNS, DHCP, TCP/IP,
VPN, IPSEC, and policy based routing, bandwidth shaping, redundant Internet
connections, OSPF
Project Management
Project Methodologies: WBS, Cost Breakdown, Waterfall, SDLC, JAD, RAD, draw-
see- think-
plan, strategic planning, SOW, RFQ, RFP, recruiting, championing,
forecasting.
Project Types:
Budgets to $1.5M Change & Control Health-care
Management
CMDB 1200+ Seat Wireless
Infrastructures
Cable Networking
Education & Achievements
American Sentinel University (college level core completed)
Project Management Training - Managing Multiple Projects
Project Management Training - Time Management
Project Management Training - Managing Objectives and Deadlines
Project Management Training - Managing Priorities and Deadlines
Management Training - Situational Leadership I & II
Management Training - Time Management
Management Training - Change Leadership
Management Training - Effective Presentation
Management Training - Results Based Interaction
IBM Tivoli Framework, IBM Tivoli Enterprise Architecture
Certified IBM IT Network Specialist
ITIL Foundation Certified
Solaris Administration - Skills Dynamics
AIX Administration - Skills Dynamics
Certified Novel Engineer
878 Carriage Post CT,
Lawrenceville, GA 30046
**************@*****.***
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