Customer Service Administrative Assistant

Colleen Anderson

Clinton, NY

*******.********@**********.*** - 315-***-****

Administration position requiring the ability to perform detailed tasks.

WORK EXPERIENCE

SAP Programmer

Everyware Global (Temp position) - Oneida, NY - July 2013 to September 2013

Administrative/Computer Programming

SAP set-up for customers, skus, and internal personal.

Responding to daily emails in a timely manner.

Completing projects in a fast, accurate, and timely manner.

Administrative Assistant

UTC Aerospace (Temp position) - Rome, NY - September 2012 to June 2013

•SAP Computer systems knowledge

•Knowledge of government contracts

•Order Entry

•Organization of filing

•Creating credit/debit memos

•Splitting customers order line to ensure shipments arrive on time

•Sending daily emails to customers regarding shipments and invoices

Office Assistant

Wolfe News Service, INC - Clinton, NY - August 1999 to August 2011

Developed, customized and maintained spreadsheet data

• Created weekly invoices to be delivered to each customer

• Monitored current accounts

• Customized and established new accounts

• Created letters for various accounts and publications

• Corresponded with nationwide accounts

• Weekly communication with national publications

• Processed weekly credits for all customers

• Managed all school accounts

• Reconciled weekly cash sheet

• Demonstrated strong customer service via phone and email

• Improved daily workflow to maximize time and save company money

• Filed, answered phone calls, ordered office supplies, opened and distributed daily mail

• Maintained the daily workflow for three warehouses to ensure customer and employer satisfaction

EDUCATION

Associate of Occupational Studies in Business Administration GPA 4.0

Utica School of Commerce - Utica, NY

2011 to 2012

SKILLS

SAP experience. Keyboarding at 50 words per minute Human Resource Management Accounting I

and II Financial Statements Advanced Word Processing (Word 2007/2010) Spreadsheet (Excel)

and Database Management (Access) Presentation Software (Power Point) Computerized Bookkeeping

(QuickBooks) Mathematics (Algebra

ADDITIONAL INFORMATION

REFERENCES UPON REQUEST.

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