Quality Assurance Project
Resume:
Sharon A. Smith
North Lauderdale, FL 33068
**********@*****.***
Dedicated IT professional with over twelve years’ experience within the role of a QA Analysts that embraces the passion
for quality, rejects status quo and act like an owner throughout all faucets of any project assigned to.
Summary of Qualification
• Skilled in black box testing of web and mobile software applications
• Experience in software development at all stages (SDLC) such as planning, requirement, development and
testing efforts such as QA/UAT
• Posses in-depth knowledge of the various testing strategies Integrated, System/Functional, Regression,
Security, Usability, GUI development and Performance testing.
• Strong ability to Translate Customer requests into Objective Project Goals
• Experienced in interacting with and making presentations to staff and customers
• Strong networking and people skills with an ability to get the job done
• In-depth knowledge and participant in Agile/Scrum methodologies
• Automated testing using record and playback techniques
TECHNICAL EXPERTISE
• Software: MS Office 2010, SharePoint, JIRA, Pivotal Tracker, TOAD, PG Admin III, QMetry, XML, OnTime,
HP/Mercury QTP/QC, QTrace, Test Complete, Cross Browser, GWT, ImageNow, PeopleSoft, Oracle 6i, 10g, 11i
and R12, Selenium
• Programming Languages: JavaScript, PLSQL, HTML, Ruby on Rails
• Operating Systems: Win XP, Vista, LINUX
• Databases: Oracle, MS SQL Server, Postgress
PROFESSIONAL PROGRESSION
QA Lead, MCNA Dental Sept 2012 – Present
As a Lead Quality Assurance Analyst I was brought on board to develop and implement a QA team. I am currently
responsible for the planning, execution and reporting of test results on all products developed within the IT department. In
addition, I provide all direction as needed to the test engineers and analysts based on project need and directions for
ensuring that the appropriate test strategies are executed. I am also responsible for mentoring, motivate and train Quality
Assurance Analyst and Test Engineers as needed. I work independently with little to no direction from mid level to upper
management. I am also responsible for providing updates which includes and are not limited to progress as well as delay
contributors directly to the Software Development Director and CIO on a timely basis .
• Validate reports required for multiple state run programs such as Medicaid and Healthy Kids
• Write and execute SQL queries to validate data output received within reports generated
• Performed data analysis at the database level using tools such as Toad and PG Admin
• Validate inbound and outbound data files output according to their various EDI format/layout according to each
state requirement
• Provided development and implementation of training program for user audience to use tested
applications.
• Development and maintenance of Test Plans, Test Cases, Test Results and Traceability Matrix using HP Quality
Center as repository to validate functionality of multiple application.
• Authorship of end user manuals to guide users with proper operation of newly implemented web applications
• Performed usability, GUI, functional and regression testing
• Utilized Pivotal Tracker for reporting software defects and for monitoring their resolution status
• Schedule and coordinated regular QA team meetings to discuss testing process and resolve issues
• Serves as liaison between QA team members and developers to resolve issues
• Tested the WEB GUI component of the system for usability, GUI, navigation, performance
• Provided functionality, regression, release acceptance, performance and integration testing
• Reviewed Functional Specification to develop detailed test cases
• Executed test cases in QA Environment within multiple browsers
• Tested installation of the application and reported numerous problems
• Executed cross-browser and cross-platform tests in virtual machine (VMware) environment
• Developed and implement quality assurance standards and procedures according to best practice for the team.
• Verified bugs fixed in new releases
• Conducts QA Team meeting and regular discussions on new features, software bugs, software testing problems
and focus
QA Analyst, Cross Country Home Services April 2000-Sep 2012
Within the role of a Quality Assurance Analyst, my key responsibilities includes and was not limited to providing support
across all phases of the SDLC for a combination of simple and complex implementations. These efforts are performed
through collaboration within the IT department and extend across multiple business units to execute and validate test
cases/scenarios based upon system requirements. In addition, identifies and documents defects throughout test
execution in a fast-paced, fluid and changing environment using defect tracker tools.
• Validation of web applications to ensure performance within established business practices and company
performance objectives
• Manage and perform test efforts for huge data migration during system conversion and upgrade (PeopleSoft to
Oracle)
• In-depth knowledge and skillset around ETL process and procedures as required for data extraction, load and
conversion
• Reported measurement results for performance and progress of QA resources using documented metrics.
• Used SharePoint as the main/daily communication source for document distribution and results update among
business and the remainder of project team
• Development of Test Plans and Test Cases to validate functionality using
• Entry and tracking of defects into Test Management tool (HP Quality Center) based on severity level and
functional module.
• Mentoring of junior QA resources within established QA policies and procedures.
• Querying of Oracle database with TOAD/PG Admin III to ensure usage of current and accurate test data.
• Tested mobile/web application (automated/manually) developed for members to process and track the results of
their service requests
• Studied business/functional requirements and technical specifications to create test documentation within the
scope of the project for (internal/external) on web applications (user interface)
• Created and executed detailed test cases for validating web applications such as provider and external member
portal on mobile devices Performed Smoke, Functional, Integrated, Usablity/GUI, and Regression testing as
applicable during the test efforts
• Identified software failures and reported them using Bugzilla which integrates with Jira
• Participated in regular PMO project meetings to provide estimates to PM/team for QA efforts
• Participated in peer reviews for Test Plan and Test Cases
• Communicated with QA team members and developers to resolve issues
• Tested the WEB GUI component of the system for usability, GUI, navigation, performance results
• Develop and execute formal test plans/test cases to ensure the delivery and quality for multiple projects of varying
size
• Performed testing on various applications systems and reporting systems such as SharePoint, OnTime and
ImageNow for company wide use
• Validates that user expectations are achieved during the testing process
• Documents and reports system defects to the project team using
• Identifies and communicates business risks relative to testing and implementation for evaluation by project teams
and management
• Works with business analysts and project managers to determine the most effective testing methods and
inspection strategy for projects of varying complexity and size
• Experience with functional testing, integration testing and regression of Web applications
• Ensures that measurable test objectives are established for each system being tested
• Ensures that defects uncovered in the test are recorded, summarized and utilized in post project reviews in an
effort to improve the development and test processes
• Works with Systems Development team and business to ensure the timely, thorough testing of technological
enhancements prior to release to a production environment
• Writing use cases and test plans, testing criteria, including data type validation, pass/fail conditions, boundary
conditions, as well as experience designing, developing and testing processes for data
• Review business requirements, functional specifications, and design documents to create detailed test
cases/scenarios and test scripts
• Ensure proper mapping of test steps, test scripts, test cases to requirements using Requirements Traceability
Matrix (RTM)
• Accomplish assigned work by designated due date
• Identify issues/risks and alert supervisors with sufficient lead time to avert crisis
• Identify changes in scope or work effort that could result in budgetary overrun or the missing of delivery dates
• Operate independently as appropriate and work cooperatively as part of a team to accomplish the goals
• Design and execute functional and non-functional test cases; debug and report product issues; and
participate/lead defect triage within the project team
• Contribute to the development of quality assurance best practices and establish quality measures; collaborate
with other QA team members to bring continuous improvement to our strategy, processes and tools
• Validate product deployment transitions from the test environment to staging and from staging to production
• Write and execute PL/SQL queries to validate database table and contents, read extract files and perform field
level validation
• Collaborate with necessary peers and proactively pursue required knowledge and/or problem resolution
• of the program and the team
ACADEMIC CREDENTIALS
• HS Graduate
• Testing Certification
• Some College
Contact this candidate