Assistant Quality

DEMIR R. WILLIAMS “As a past Nursing Director of a Magnet multi-hospital system, I

would not hesitate to hire Demir into a responsible position of

*** ******* *****

authority with high expectations

Amelia, OH 45102

513-***-**** Judith A. Church, DHA, MSN, APRN-BC, CPHQ, NEA-BC

****************@*****.***

PROFILE

Focused, disciplined recent university graduate with exemplary work ethic record and unwavering commitment to

supporting clinicians in improving patient outcomes. Gifted in finding ways to manage competing priorities without

sacrificing quality of care. Proven ability to exercise sound judgment in a fast-paced environment. Strong

organizational and analytical skills. Communicate and interact effectively with people from diverse cultural

backgrounds. Work equally well independently or as part of a team. Proven ability to tackle challenging

assignments in new functional areas and quickly deliver positive results. Training/experience includes:

Patient Safety, Patient Advocacy Staffing & Scheduling, Census Analysis

Continuous Quality Improvement Recruiting & Retention, Payroll, Record Keeping

Team Leadership – Training, Coaching, Mentoring Regulatory Compliance (State, TJC/JCAHO, OSHA)

EDUCATION

UNIVERSITY OF PHOENIX

Bachelor of Science in Health Administration. Concentration: Business October 2013

Achieved/maintained 3.24 GPA while working full-time and managing full course load for 4 years without interruption.

Selected to participate on Student/Alumni Advisory Board.

Relevant courses: Human Resources in Healthcare, Legal Issues in Healthcare, Quality Management & Outcome Analysis,

Healthcare Research Utilization, Healthcare Economics/Financing, Leadership & Performance Development.

Served as Team Leader on multiple class projects, several of which involved utilization research and s tatistical marketing

research. All required effective leadership, teamwork, communication and organizational skills.

PROFESSIONAL EXPERIENCE

DIVERSICARE OF ST. THERESA (formerly MERCY ST. THERESA), Cincinnati, OH 10/01 – 12/13

Staffing Coordinator/Timekeeper (2012-12/13) – Planned nursing schedules (including nursing assistants) and

orientation schedules. Participated in care plan meetings with social workers, nurses, physicians and family

members. Contributed to staff meetings attended by regional management, local directors and all administrative

staff to discuss census, quality and safety issues, etc. Helped improve quality of care by ensuring adequate

patient:caregiver ratios at all times

Utilized persuasive skills to consistently reduce staffing shortages; filled an average of 96% of vacancies with in -

house staff to alleviate the need for costly agency personnel.

Placed myself available on-call 24/7. Frequently used personal resources to call employees during my days off to

ensure adequate staffing. Often filled in for absent employees, worked extra shifts and came in on days off to fill

staffing shortages.

Commended for juggling my own tasks in order to assist others. All managers knew they could count on me to

assist in their departments whenever the need arose. “Demir made personal sacrifices for St. Theresa such as

working on the weekends quite regularly in addition to her normal work schedule in the event of staffing challenges ...

she has often chosen to work as a nurse aid as a selfless act and not a directive from me.” D. Walton, Director of Nursing

Earned a reputation for expert conflict resolution skills. Called upon by managers to assist in resolving employee

issues when other means failed. Example: Within a single day, 3 staff members (on 3 different floors) felt

unappreciated/burned out and threatened to walk out. Spoke with them individually, calmed each one down and

showed them that their concerns were understood by assisting each of them in handling their tasks in a more

efficient manner. Kept all 3 from walking out.

Achieved perfect attendance, 2012 and 2013.

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she has mastered the ability to multitask, problem-solve ...

DEMIR R. WILLIAMS extremely flexible in the midst of difficult times ... truly a team

player ... work[s] diligently in an extremely challenging, fast-paced

****************@*****.*** and stressful role with grace.”

Page 2 of 2 D. Walton, LNHA, RN, BSN, MBA-HCM

Director of Nursing, Mercy St. Theresa

Staffing & Prepared, analyzed and maintained daily census sheets. Calculated staffing needs based on

Scheduling census. Planned/prepared schedules for Nursing Managers, RNs, LPNs, STNAs and CNAs to

ensure coverage aligned with state requirements and corporate best practices.

Human Facilitated the hiring process. Prepared job postings for vacancies; posted openings on various

websites such as Indeed.com and CareerBuilder.

Resources

Conducted pre-employment screenings. Reviewed/selected résumés, scheduled and conducted

initial interviews, checked references, made recommendations to hiring managers. Set up

interviews for hiring managers. Conducted facility tours for prospective employees.

Processed employee status changes, including terminations.

Led new-hire orientations, including PowerPoint presentations covering all topics in

orientation checklist to ensure compliance with state and federal regulations. Oversaw mentor

programs for new-hires, matched mentors with nursing assistants.

Payroll Processed payroll for the entire Nursing Department (85 employees), including bonus

calculations. Tracked employee hours, personal time off, staff disabilities/light-duty

assignments for staff on Workers Compensation, and bonus calculations.

Certified Nursing Assistant/Certified Restorative Therapy Assistant – Provided restorative therapy to help

patients achieve optimum levels of functioning and independence. Therapies ranged from range-of-motion

exercises and massage to cognitive therapy activities. Assisted patients with activities of daily living (ADLs).

Helped implement skin care and fall prevention initiatives to ensure high quality care. Led by example to motivate

and inspire fellow team members.

Named Outstanding Caregiver of 2012. Selected from among 100 employees.

Trained/precepted new Nursing Assistants.

Played key role in achieving 2 Ohio Department of Health inspections with zero deficiencies.

Results: achieved two years in a row with zero deficiencies.

Won Caregiver Awards every year during tenure.

Increased personal productivity to provide care to more patients as ratio increased from 9:1 to 14:1.

Provided care on skilled units, e.g., turning total patients, care of g-tubes, feeding tubes, colostomy bags, etc. Also

cared for patients with Alzheimer’s and dementia.

Collaborated with DON and HR Administrator to develop recruiting and incen tive programs to meet staffing

challenges.

Reduced patient falls by serving on the Lift Equipment Committee which trained staff in safety measures for

lifting and transferring patients.

Trialed new lift and patient transfer equipment. Provided information that was key to management decision-

making regarding new capital equipment purchases.

TWIN TOWERS, Cincinnati, OH – Certified Nursing Assistant/Restorative Therapy Assistant 1999 – 10/01

SEASONS RETIREMENT COMMUNITY, Cincinnati, OH – Team Leader/Certified Nursing Assistant 1994 – 2001

PROFESSIONAL DEVELOPMENT

State-Tested Nursing Assistant (STNA) – Atterbury Job Corps. (IN), Deaconess Hospital (OH)

Certified in Restorative Therapy

Continuing education has included numerous in-services and webinars on topics such as HIPAA, Kronos (payroll),

Lift Champion (for safe transfers of patients), Sexual Harassment, Patient Abuse, Blood-Borne Pathogens.

Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), PeopleSoft, Kronos (payroll), Patient Care

Tracker.

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