Manager Customer Service

VIKTORIA VRADII

*** ***** ******* ***, **** Beach Gardens, FL 33410

732-***-**** • ********.******@*****.***

OBJECTIVE:

To obtain a supervisory position in luxury and/or affordable housing and commercial property

management.

QUALIFICATIONS SUMMARY:

Over 12 years of experience in supervising property management operations, training, hiring,

motivating staff, marketing, quality control, tenant relations, collections, financial reporting,

annual recertification processing, and computer applications.1 Strong skills in customer service,

tenant retention, operational, etc. Extensive knowledge of the following software tools: One

Site, EIV, Quick Books, OPS Technology, MS World, MS Excel. Fluent in English, Ukrainian

(native), Russian, Polish, intermediate in German.

PROFESSIONAL EXPERIENCE:

2008 – Sep 2013:

Property Manager - 157 Units

Miramar Towers, Forest City Enterprises, Inc., South California

Affordable Senior Housing

• Manage and support all day-to-day aspects: administrative tasks, leasing, supervise

maintenance staff, etc.

• Create a positive community environment by maintaining professional and open

communication with associates, vendors, residents, and applicants.

• Review and approve all Invoices.

• Prepare and make recommendations to the annual property budget; approve routine

expenditures according to corporate policy & procedures.

• Update Compliance Guide to Assisted Housing: weekly reports and

• Inspect and audit files with: MOR, HUD Inspection; State Finance Agency Inspection; Loss

Prevention Inspection; REAC Inspection.

2005 - 2008:

Residential Property Manager - 136 units

Sherman Park Apartments, G&K Management Co, Inc. Culver City, California

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• Manage full rental office operations for a 136-unit property.

• Lease apartments in the property managed by the company.

• Negotiate rents, sign lease agreements, and collect security deposits and rents.

• Manage HUD programs, such as Section 8 and others, including handling annual

recertification process.

• Manage hopper files applications, procedures and policies.

• Perform marketing and advertising operations for the company.

• Handle tenant relations and serve as liaison between tenants and owner.

2003 – 2004:

Property Manager - 40 units

Venice View LLC Management Co., Beverly Hills, California

• Managed a residential complex of 40 units.

• Oversaw office and maintenance staff including hiring, training and supervising.

• Performed annual inventory of each unit to maintain property standards.

• Completed monthly manager reports on occupancy, expenses and forecasting.

2000 – 2003:

Property Manager - 74 units

Real Estate Management Associates, Brooklyn, New York

• Served as rental agent, overseeing full management operations for 74 units.

• Ran vacancy advertisements, showed apartments and screened applicants.

• Sub-contracted major repair work and monitored maintenance work orders.

• Negotiated rates, signed lease agreements, collected security deposits and rents.

EDUCATION, CERTIFICATIONS, TRAINING:

• Property Management Certifications. One Site, Yardi, Fair Housing, COS at Forest City

University

• Certified Occupancy Specialist (COS) in 2011

• Completed and Certified 80 Skill Port Trainings, quarterly

• EIV - Certificates of Completion “Information Systems Security Awareness”, monthly

• Annual Forest City Association Training

• Master of Arts in Theatre and Film Directing at Moscow State Theatre Academy (GITIS),

Moscow, Russia

• Bachelor of Arts in Geography at the Lvov State University, Ukraine

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