Customer Service Substance Abuse

Dennis Brown

**** * **** **.

Davenport, IA ***04

Cell: 563-***-****

E-Mail: ***************@*****.***

Background, Objective

To obtain a position where my knowledge, education and solid work ethic can

be used to benefit my employer.

Core Qualifications

. Able to screen clients to determine their appropriateness for

admission to treatment or referral for other services

. Able to orient a client to the general nature and goals of the

program, client rights, program rules, and an overview of the

program operations

. able to provide crisis intervention when the need arises

. Able to provide client education to individuals and groups

concerning substance abuse and other related issues

. Able to provide individual or group counseling services to clients

and families to assist in overcoming substance abuse problems

. able to use logic and reasoning to determine appropriate solutions

and conclusions

. Able to provide referrals for identified needs of the client that

cannot be met by the agency

. Able to develop specific goals and plans to prioritize, organize,

and accomplish my work

. Interact with and appreciate people from diverse cultural, social,

and religious

backgrounds

. able to provide case management activities to coordinate other

services, agencies, resources, and people to assist a client in

achieving their established goals

. Able to provide routine correspondence reports and forms for agency

compliance

Experience

September 2013 to Rock Island County Council on Addictions

Current East Moline, IL

Substance Abuse Counselor

I was responsible for providing substance abuse counseling

to individuals and families who suffer from alcohol and

other drug addiction and those who were concerned that they

may have a alcohol or other drug addiction. I also

overseen other clinical staff and was responsible for

ensuring the proper implementation of new states and

federal regulations as well as all routine correspondence

needed to for state, federal and local agency compliance.

September 2013 to Rock Island County Adult Probation/Center for

Alcohol and Drug Services

Current Rock Island, IL

Drug Court Liaison

The Drug Court Liaison position was established with the

Rock Island County Adult Probation and the Center for

Alcohol and Drug Services to help offenders of the law who

suffer from substance abuse have a voice in the criminal

justice system. I was responsible for providing the courts

with weekly reports on the progress of the offender as they

attempt to change their lives. The program was designed to

have the offender undergo substance abuse and mental health

evaluations to determine if they were appropriate for the

chance to be released from jail and enter the Drug Court

program. The program allowed for those who successfully

completed to have their criminal record sealed.

April 2013 to Huntco Pawn Holdings, LLC

September 2013 Rock Island, IL

Store Manager

In a friendly professional environment, I was responsible

for providing outstanding customer service while conducting

merchandise buying, selling and pawn activities for

customers. I was responsible for staff supervision;

following business standards to accurately qualify loans

and appraising customer goods, pawn loans and purchase

approvals; I was also responsible for following industry

regulations and company policies in order to comply and

prevent losses or damage to company and customer assets..

July 2008 to Center for Alcohol and Drug Services Inc.

April 2013 Davenport, IA

Senior Substance Abuse Counselor

I was responsible for providing substance abuse counseling

to individuals and families who suffer from alcohol and

other drug addiction and those who were concerned that they

may have a alcohol or other drug addiction. I also

overseen other clinical staff and was responsible for

ensuring the proper implementation of new states and

federal regulations as well as all routine correspondence

needed to for state, federal and local agency compliance.

Education

2007 Kaplan University

Davenport, IA

Criminal Justice

Bachelor of Science

2009 Certified Alcohol and Drug Counselor

Certified Experiential Facilitator

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