Customer Service Manager

Joshua Theigs

***A N *th St 262-***-****

Waterford, WI 53185 ************@*****.***

Relevant Skills:

• Followed national codes and standards by JCAHO, NFPA 99, and OSHA to ensure safety

• Used electronic test equipment (oscilloscope, multi-meter, logic probe)

• Signal traced circuits utilizing only a schematic as a reference

• Constructed, tested, and evaluated electronic circuits

• Documented progress with comments on each unit’s file

Professional Experience:

AIM Technical Consultants “AT&T GVMS Program”

Field Technician (March 2013 - Present) Milwaukee, WI

• Installed and serviced Vehicle Tracking Systems

• Responsible for training, and coaching employees

• Maintain business relations and set appointments with clients

BDS Marketing “Dell@Store Program”

Store Manager (October 2011 – September 2012) Milwaukee, WI

• Managed Dell Store

• Responsible for managing, training, and coaching employees

• Provided customer service, as well as onsite troubleshooting

Universal Hospital Services

Technician (February 2010 - August 2010) Milwaukee, WI

• Managed shipping and receiving on the dock

• Cleaned and tested medical equipment

• Delivered and picked up medical equipment to hospitals

Galaxy 1 Marketing Inc.

Install Technician (January 2008 – May 2009) Burlington, WI

• Installed new accounts and educated the customer how to use Dish Network service

• Utilized problem-solving and troubleshooting skills to resolve customer complaints

• Organized and managed outside sales events

Eliot Management Group

Account Manager (May 2006 – January 2008) Milwaukee, WI

• Established and maintained new customers for credit card processing accounts

• Conducted training for new employees in the classroom and field

• Facilitated customer training on service and equipment

• Partnered with technical support to ensure accurate installation

Radio Shack

Store Manager (January 2005 – May 2006) Cudahy, WI

• Managed and oversaw $800,000 in retail sales annually

• Provided coaching and mentoring to foster growth within sales team

• Controlled and maintained on hand inventory

• Managed profit and loss for the store

Education:

2009-2011 Gateway Technical College Racine, Wisconsin

Associate Degree: Biomedical Electrical Engineering Technician and Electrical Engineering Technician

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